Dear Ois S, Thank you for staying with us and taking the time to write a review. May I ask how long did you stay in the room? We clean and air-condition all rooms after each check-out. It is possible that the air-conditioning was not turned on before the guest checked in, causing the room to remain warm. We apologize for the inconvenience you experienced regarding the smell in the room upon arrival. This feedback is very important to us, and we will immediately evaluate and improve our room cleanliness and fragrance standards to ensure an even more comfortable experience for our guests in the future. Regarding the in-room refrigerator, we understand your needs, especially for storing medications such as insulin. Please be informed that one of our guest rooms, the Loft Suite, does have a refrigerator. In addition, guests can contact the front desk for assistance in storing heat-sensitive medications at a specific temperature. These can be stored in the refrigerators in the lobby or kitchen. We apologize again for the not-so-good experience and look forward to welcoming you back with even better service. Thank you. Best regards, s loteng Manado