8.0
Very Good
From 276 reviews
Provided by travelers on
Cleanliness

7.9

Room Comfort

8.1

Meal

8.1

Location

7.8

Service and Facilites

7.9

People often mention about The Capella Guest House
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Bedroom (8)
Bathroom (8)
Hotel Area (6)
Ambiance (5)
Surroundings (4)
Staff Friendliness (4)
Accessibility (3)
Check-in/out Time (3)
Room Space (3)
Distance to City Center (2)
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Traveler Reviews The Capella Guest House

Number of reviews per page
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40
Customer reviews
m***i
icon-origin-TRAVELOKA
7.6
/10
Reviewed 4 week(s) ago
unusable towels, used items not cleaned, leaking taps, dirty bathrooms
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Z***a
icon-Transit
Transit
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7.9
/10
Reviewed 5 week(s) ago
Worth it price Bathroom door can't be closed Balcony door handle suddenly broken Dirty kettle making hot water
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r***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 13 week(s) ago
The hotel is comfortable, recommended and very strategic
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k***s
icon-origin-TRAVELOKA
5.0
/10
Reviewed 19 week(s) ago
It is necessary to pay more attention to the condition of the rooms and toilets which are very lacking.
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2 people find it helpful
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 40 week(s) ago
Quite comfortable, the staff is very friendly, the facilities are quite complete, it's just that there are no hangers and the road to the inn is quite challenging 😀.
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2 people find it helpful
A***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 42 week(s) ago
Comfort is further enhanced.
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1 people find it helpful
G***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.3
/10
Reviewed 44 week(s) ago
The staff was kind to change me room when I found many holes and stains in the bedsheets of my room. However, both rooms have a crazy amount of mould all over, even on the wall paper and curtains. Everywhere. I had booked two nights but didn't stay even one. It is a health hazard and the hotel should not be allowed to operate in such state.
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6 people find it helpful
A***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 45 week(s) ago
Clean hotel, can order food with affordable price and delicious taste. The location is not far but a little bit in, still ok for those who bring a car. Recommended for those who will be doing activities in the Jimbaran area.
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3 people find it helpful
Annisa m.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 49 week(s) ago
Everything is good, from the friendly staff and cheap room rates, but the facilities are good, only the cleanliness needs to be improved, starting from the bed sheets and other equipment.
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5 people find it helpful
G***a
icon-origin-TRAVELOKA
6.0
/10
Reviewed 50 week(s) ago
I chose this because I only intended to sleep because I would leave at dawn, but it was really a dud, starting from the unpleasant smell, the very smelly water, the mattress area was not clean, the room pantry area was not clean, it looked very dirty and not suitable, it seemed like this was only rented for a few hours, right? Entering the location through narrow alleys. Hopefully it will be renovated soon so that customers are comfortable. Small is okay as long as it is not dirty.
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9 people find it helpful
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Romulo M. S.
icon-origin-TRAVELOKA
9.6
/10
Reviewed 50 week(s) ago
Sorry because the photo can not be taken from the gallery. The area to the hotel location should be given street lighting and cleaned so that it does not look dirty and scary. Because this location is very strategic. The room is also okay, it's amazing, only to the location that I initially saw was not sure. But when I arrived in the room, it was amazing, unfortunately the swimming pool was small.
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1 people find it helpful
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Romulo M. S.
icon-origin-TRAVELOKA
9.6
/10
Reviewed 50 week(s) ago
Sorry because the photo can not be taken from the gallery. The area to the hotel location should be given street lighting and cleaned so that it does not look dirty and scary. Because this location is very strategic. The room is also okay, it's amazing, only to the location that I initially saw was not sure. But when I arrived in the room, it was amazing, unfortunately the swimming pool was small.
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3 people find it helpful
I***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 51 week(s) ago
Very good hotel. Very good workers.
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Reny A. H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 55 week(s) ago
I've been to Bali twice, I've also stayed here twice for the Jimbaran area or want to be near the airport, want to eat seafood at Jimbaran beach, it's really close too. Places for souvenirs (whatever) are also close to everything. The mainstay place if you want to go on holiday again in Bali. The staff are all friendly. The food is delicious. My friends and I can leave things with the staff. The Capella is really the best 🥰
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1 people find it helpful
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Isnan P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 56 week(s) ago
Susana is quiet and comfortable, the rooms are clean, there is a small balcony for those who want to smoke, there is a small cafe which is super cheap, there is a swimming pool too 🫶🏻
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2 people find it helpful
Wafi P.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 59 week(s) ago
Pretty good. Service is also good.
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2 people find it helpful
E***r
icon-origin-TRAVELOKA
10.0
/10
Reviewed 63 week(s) ago
Good, need an exhaust fan on toilet.
1 people find it helpful
Accommodation's Reply
28 May 2024
Thank You. It has left an impression during your stay at the capella guest house. We apologize if there is something missing, we hope you feel comfortable during your stay and see you again.
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G***M
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 65 week(s) ago
The room is large, the mattress is comfortable, the TV is good, there is a balcony. Entrance location. There is an electric kettle for making tea and coffee and a mini refrigerator. The bathroom has hot water, but in the morning the water is very small, maybe because many people use it. The minus is that when I stayed there, there was no bathroom mat. There are 2 towels. Friendly prices
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+2
3 people find it helpful
Accommodation's Reply
28 May 2024
Thank You. Already gave the best review. Sorry if anything is missing. We hope you feel comfortable during your stay at our hotel and see you again again.
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PAULINUS
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 68 week(s) ago
Overall it's okay and quite strategic, close to everywhere.
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1 people find it helpful
Ika Y. L.
icon-origin-TRAVELOKA
8.3
/10
Reviewed 79 week(s) ago
Overall oke, kenyamanan oke, kebersihannya kurang, sebenarnya nyaman, cuma baloknnya kayak gak disapu, terus kloset dan jetspray-nya mati/bocor, untuk rspon ada tapi gak ada penanganan sama sekali
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