Overall Ratings & Reviews Four Points by Sheraton Makassar

enjoy the sunset with a view!!!

Overall, the hotel staff was very friendly.

It was great to stay here. The only problem would be the crowds. There are several groups staying here and it was quite inconvenient to check-in, the line was long. I skip the breakfast and went to their Chinese restaurant. It was okay for the dimsum (not gonna complain much since it’s all you can eat dim sum)

Friendly hotel staff and quiet environment

The room is spacious. The twin bed is large @140cm

Quite good and close to Makassar city center

Overall, the service was good and, by 4-star standards, it was appropriate. However, on my first day of stay, I found the soundproofing, especially in the room next to the elevator, quite disappointing. The WiFi connection was intermittent on the first night. However, after moving rooms on the second day, the experience improved, both in terms of service and cleanliness. The noise issues have been resolved, especially with the WiFi connection being reconnected.

The bed is always comfortable, the room is clean and smells good.

The room is large. The single bed is larger than usual. There's a triple bed, perfect for a staycation with friends.

OK, comfortable and pleasant, good for staying overnight

Unfortunately, there are several notes, namely the slippery bathroom floor, the soap is too liquid as if it had been added with water, the safe deposit is dead, and in the restaurant the boiled egg is overcooked so that the egg yolk is green and not good for health. For a Sheraton chain hotel, that should not happen anymore.

I often staycation here, the rooms are clean and the food is delicious.

Please for the receptionist, if you see mothers with children who are waiting for check-in time, give priority first and inform them. Yesterday I was queuing, suddenly someone who came later was served first, okay. But when I was queuing, someone who wasn't queuing was served first. And I was given a room that was still available. They said sorry, typo ma'am. Tired of pushing suitcases with bags and there is a 2-year-old toddler too. And there was no help when I brought the suitcases upstairs again. Even though I and many staff could have helped.

The service is friendly and smells really good 🤗😍 the room is also spacious.

Thank you for your extraordinary hospitality. From check-in to check-out, we were well-served and very friendly. Highly recommended.

It seems like the swimming pool needs to be upgraded to make swimming more comfortable because some of the tiles are loose.

Nice hotel, not too expensive and in the city center

The hotel is comfortable and quiet, not noisy, in the middle of the city, close to everywhere.

the room is comfortable, clean, friendly staff, good service

Quite satisfied with the service, cleanliness, and easy access.