8.8
Very Good
From 5,524 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.0

Meal

8.8

Location

8.8

Service and Facilites

9.0

People often mention about Hotel Santika Premiere Bandara - Palembang
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Staff Friendliness (128)
Room Space (124)
Hotel Area (124)
Ambiance (123)
Bedroom (116)
Taste (116)
Family Friendly (114)
Bathroom (112)
Variety (112)
Surroundings (109)
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Traveler Reviews Hotel Santika Premiere Bandara - Palembang

Number of reviews per page
20
40
Customer reviews
j***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 day(s) ago
everything is fun, recommended hotel for families
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N***a
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Staycation
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8.8
/10
Reviewed 2 week(s) ago
Staff were very friendly, very helpful at check in.
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H***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
If Santika, there is no need to doubt it anymore. Everything is the best. I even extended my stay for 1 day because I was so happy staying here.
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Accommodation's Reply
02 Jun 2025
Dear guest, Thank you so much for your glowing review! We're delighted to learn that your stay was such a memorable and enjoyable experience. We truly appreciate your kind words and your trust in us. It means the world to us and we hope to welcome you back for another unforgettable stay in the future. Regards, Ida Bagus Gede Suambara General Manager
reza
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Thank you Hotel Suntika Premiere Bandara, I am satisfied staying here 👍
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Accommodation's Reply
02 Jun 2025
Dear Reza, Thank you for sharing your incredible experience with us and we appreciate you being such great ambassador for us. We are looking forward to welcoming you back soon! Sincerely, Ida Bagus Gede Suambara General Manager
M
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly, the service and facilities are very satisfying.
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1 people find it helpful
Accommodation's Reply
03 Jun 2025
Dear M Arya, Thank you for your candid review. We are happy to hear that all is well with your stay. I will surely pass on your positive notes to the rest of the team in the hotel. We all look forward to the pleasure of serving you again soon. Sincerely, Ida Bagus Gede Suambara General Manager
R***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
very memorable, the happiest staycation with my family so far, next time I want to do it again
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1 people find it helpful
Accommodation's Reply
30 May 2025
Dear guest, Thank you for your kind feedback! I'm delighted you enjoyed most aspects of your stay. It's wonderful to hear that everything met your expectations. We look forward to welcoming you back for another memorable stay! Sincerely, Ida Bagus Gede Suambara General Manager
R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
I enjoyed staying here and I will be back soon.
1 people find it helpful
Accommodation's Reply
30 May 2025
Dear guest, Thank you for your review! I'm absolutely thrilled to hear that every element of your stay met and even exceeded your expectations. We can't wait to welcome you back for a second stay and hopefully many more after that! Regards, Ida Bagus Gede Suambara General Manager
D***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
very comfortable and very clean the hotel staff are also friendly in providing services
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Accommodation's Reply
23 May 2025
Dear guest, Thank you for your review! I'm delighted to hear that you found the hotel, friendliness of staff and service to be in line with the standards you’ve come to expect from us. I hope to welcome you back for an even smoother and equally memorable stay. Sincerely, Ida Bagus Gede Suambara General Manager
D***e
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
One of the most comfortable Santika Premier I have ever visited. There are several cities I have visited, but the one in Palembang is one of the best.
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Accommodation's Reply
20 May 2025
Dear guest, Thank you for your loyalty of Santika Indonesia Hotels & Resorts and for sharing your incredible experience with us here in Palembang! We're thrilled to hear that your stay was more than just a hotel experience, and we appreciate you being such great ambassador for us. We hope you do return to Palembang and choose to stay with us again. We truly appreciate your recognition of our authentic service. Sincerely, Ida Bagus Gede Suambara General Manager
M***Y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
recommended for staycation.. next time come here again.. thx
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Accommodation's Reply
19 May 2025
Dear guest, Thank you for staying with us and your recommendation. Please do not wait too long return. Regards, Ida Bagus Gede Suambara General Manager
Tri N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
very nice to stay here
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Accommodation's Reply
16 May 2025
Dear Tri, A very poritive notes and an outstanding score to start the day. What else can we expect? Thank you for staying with us and look forward to welcoming you back soon. Regards, Ida Bagus Gede Suambara General Manager
r***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The only downside is that it takes a long time to check in, because the queue is quite long. If there are guests queuing for other reasons besides checking in, they should be separated from the queue of guests who are ready to check in.
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Accommodation's Reply
16 May 2025
Dear guest, Our sincere apologies that we were unable to exceed your expectations - that is always our goal. Yes, long weekend can be crowded especially when there are more families than the rest of the week. We should have handled better. Thank you for your candid feedback If we may be of personal assistance, please feel free to contact us directly. Sincerely, Ida Bagus Gede Suambara General Manager
R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel staff is friendly, the hotel rooms are clean and comfortable.
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Accommodation's Reply
19 May 2025
Dear guest, What else can we expect from a happy guest? Thank you for leaving such a positive notes. Look forward to welcome you back soon. Sincerely, Ida Bagus Gede Suambara General Manager
OKTARISKY
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Very nice. Like a resort outside the city.
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Accommodation's Reply
14 May 2025
Dear Oktarisky, Thank you for sharing your positive experience with us. We're delighted your visit brings you so much happiness. We look forward to welcoming you back and ensuring a delightful and memorable future stays. Sincerely, Ida Bagus Gede Suambara General Manager
N***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Nice, very spacious room, clean, delicious food, friendly service, cool.
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Accommodation's Reply
14 May 2025
Dear guest, Thank you so much for sharing your fantastic experience. We're thrilled to hear that you found our property truly beautiful and that our services, foods, and cleanliness of our room met your expectations. We appreciate your kind words, just wish we recieved a better rating than what you have scored. We are looking forward to welcoming you back for another memorable stay. Regards, Ida Bagus Gede Suambara General Manager
Zelvy I.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel staff is very friendly, the service is very good.
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Accommodation's Reply
14 May 2025
Dear Zelvy, hank you for sharing your wonderful experience at our hotel! We are thrilled to hear that you had a fantastic time during your visit. Thank you for your kind words about the overall service, but in particular our staff, which is indeed an exceptional individuals, which is part of the success. It will be a delight to share this with them. We look forward to hosting you again in the future! Regards, Ida Bagus Gede Suambara General Manager
L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
very comfortable, clean rooms, there is a swimming pool for children, playground, and delicious food
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Accommodation's Reply
14 May 2025
Dear guest, Thank you so much for taking the time to share your enthusiastic and glowing review! We assume you found every aspect of your experience exceptional, just wish we had a higher score. We appreciate your kind words and look forward to welcoming you again! Kind regards, Ida Bagus Gede Suambara General Manager
H***y
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Very satisfied staying at Santika Premiere.
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1 people find it helpful
Accommodation's Reply
07 May 2025
Dear guest, Thank you for candid review showing your positive impression about our hotel. Look forward to welcome you back soon. Regards, Ida Bagus Gede Suambara General Manager
N***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The best in essence and highly recommended. Good access and close to the airport
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Accommodation's Reply
06 May 2025
Dear guest, Thank you for your wonderful review and recommendation. We can't ask for more. Hope to welcome you back soon. Regards, Ida Bagus Gede Suambara General Manager
Evi J.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Friendly staff, good service, clean place.
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1 people find it helpful
Accommodation's Reply
05 May 2025
Dear Evi, A good vibe to start the week. Perfect score and a lovely note. Thank you for sharing your positive impression about the hotel and look forward to welcome you back soon. Regards, Ida Bagus Gede Suambara General Manager
Number of reviews per page
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40