The room was old and dirty, especially the bathroom, the light switches and doorknobs, and the room smelled bad. The manager had a bad attitude, always blaming the new staff for not understanding the policy, arguing with the guest, saying that the staff was at fault for not informing them of the surcharge, calling the guest in the morning to inform them of the surcharge, but the guest did not agree, so they ended it with the sentence: You don't need to pay extra, if the staff is wrong, they will pay. The manager turned to the staff and said: "Tell that guy to pay". That is the hotel's internal matter, can you avoid saying that in front of the guest, it affects your mood at the hotel.