The staff and service is very good they are friendly and helpful. Wifi is very good and reliable so my advice is to prepare all trips at the hotel because in Nusa Penida the signal is very weak. Download maps offline on google maps, I highly recommend. The food here is good so I didn't find any problems during lunch and dinner at the hotel, indeed the location is a bit far away everywhere so it's hard to find a restaurant that is close by. Oh yes, we can go shopping to the staff, we always buy snacks and this makes it easier for us not to have to leave the hotel. Near Crystal Bay. The rest of this place is like in the middle of the forest and quiet.