A***e

Staycation

10.0

/10

Reviewed 1 week(s) ago

The hotel staff is very friendly and makes things easy. If you're lazy, breakfast can be delivered to your room. Best hotel.

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A***g

Business

5.8

/10

Reviewed 1 week(s) ago

The hotel's toilet smells really bad. I've moved but it's still the same, but a little better. The toilet smell spreads to the room.

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Verified Traveler

Leisure

10.0

/10

Reviewed 1 week(s) ago

Good service, staff nya ramah2

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Accommodation's Reply

06 Oct 2025

Dear Our Beloved Guest, Warmest greetings from Swiss-Belhotel Pangkalpinang. Thank you for taking the time to review us online and giving us such a perfect rating. We are delighted to learn that you enjoyed our Good Services & excellent staff services. Creating a memorable experience during your stay is our priority and to hear a great review such a testament for us to keep delivering memorable experiences. We wish we could serve you again in the future. Best Regards, Dewi. General Manager

Verified Traveler

Business

8.5

/10

Reviewed 2 week(s) ago

The service is very friendly and responsive

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Accommodation's Reply

06 Oct 2025

Dear Our Beloved Guest, Warmest greetings from Swiss-Belhotel Pangkalpinang. Thank you for taking the time to review us online and giving us such a perfect rating. We are delighted to learn that you enjoyed our Good Services & excellent staff services. Creating a memorable experience during your stay is our priority and to hear a great review such a testament for us to keep delivering memorable experiences. We wish we could serve you again in the future. Best Regards, Dewi. General Manager

S***l

8.5

/10

Reviewed 2 week(s) ago

Comfortable place, strategic location in the city center.

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Accommodation's Reply

01 Oct 2025

Dear Our Beloved Guest, Warmest greetings from Swiss-Belhotel Pangkalpinang. Thank you for taking the time to review us online and giving us such a perfect rating. We are delighted to learn that you enjoyed our Comfortable location & excellent staff services. Creating a memorable experience during your stay is our priority and to hear a great review such a testament for us to keep delivering memorable experiences. We wish we could serve you again in the future. Best Regards, Dewi General Manager

K***y

Business

9.6

/10

Reviewed 3 week(s) ago

The rooms and service are pretty good, but the food is lacking in variety and variety. A hotel of this price should have a more varied menu.

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Accommodation's Reply

01 Oct 2025

Dear Our Beloved Guest, Warmest greetings from Swiss-Belhotel Pangkalpinang. Thank you very much for taking the time to review us online. Please accept our sincere apology for the inconvenience you experienced during your stay. Your feedback is really important to us to improve our service and facilities. Hopefully, we can serve you better in the future. With kind regards, Dewi General Manager

m***d

Business

8.7

/10

Reviewed 4 week(s) ago

The hotel staff are friendly, but in the room there are several times sounds like machines or unclear voices, which are quite disturbing.

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Accommodation's Reply

01 Oct 2025

Dear Our Beloved Guest, Warmest greetings from Swiss-Belhotel Pangkalpinang. Thank you very much for taking the time to review us online. Please accept our sincere apology for the inconvenience you experienced during your stay. Your feedback is really important to us to improve our service and facilities. Hopefully, we can serve you better in the future. With kind regards, Dewi General Manager

M***a

Leisure

9.4

/10

Reviewed 5 week(s) ago

Very good location, near the culinary area and with affordable price. Staffs are very accommodating and could refer us a good tourist spot!

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Accommodation's Reply

01 Oct 2025

Dear Our Beloved Guest, Warmest greetings from Swiss-Belhotel Pangkalpinang. Thank you for taking the time to review us online and giving us such a perfect rating. We are delighted to learn that you enjoyed our Comfortable location & excellent staff services. Creating a memorable experience during your stay is our priority and to hear a great review such a testament for us to keep delivering memorable experiences. We wish we could serve you again in the future. Best Regards, Dewi General Manager

M***a

Leisure

9.4

/10

Reviewed 5 week(s) ago

Very much loving my stays here. The staffs are nice and accomodating our needs. However the hallways seems a little bit dark (we stay at fl.5 on the smoking area). But the rooms ambience says the other way. Would definitely choose this hotel over and over again.

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Accommodation's Reply

01 Oct 2025

Dear Our Beloved Guest, Warmest greetings from Swiss-Belhotel Pangkalpinang. Thank you for taking the time to review us online and giving us such a perfect rating. We are delighted to learn that you enjoyed our Comfortable location & excellent staff services. Creating a memorable experience during your stay is our priority and to hear a great review such a testament for us to keep delivering memorable experiences. We wish we could serve you again in the future. Best Regards, Dewi General Manager

E***N

10.0

/10

Reviewed 6 week(s) ago

Great according to expectations and suitable for holidays in Bangka Belitung.

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Accommodation's Reply

01 Oct 2025

Dear Our Beloved Guest, Warmest greetings from Swiss-Belhotel Pangkalpinang. Thank you for taking the time to review us online and giving us such a perfect rating. We are delighted to learn that you enjoyed our Comfortable location & excellent staff services. Creating a memorable experience during your stay is our priority and to hear a great review such a testament for us to keep delivering memorable experiences. We wish we could serve you again in the future. Best Regards, Dewi General Manager

L***n

8.2

/10

Reviewed 7 week(s) ago

So dirty. The hall on each floor, the carpet. The room looks outdated. Towels like an old rags.

1 people find it helpful

Accommodation's Reply

01 Oct 2025

Dear Our Beloved Guest, Warmest greetings from Swiss-Belhotel Pangkalpinang. Thank you very much for taking the time to review us online. Please accept our sincere apology for the inconvenience you experienced during your stay. Your feedback is really important to us to improve our service and facilities. Hopefully, we can serve you better in the future. With kind regards, Dewi General Manager

MS

Mira S.

9.4

/10

Reviewed 8 week(s) ago

Good service from security and front desk. Need to improve the in-room telephone facilities, which often can't connect to the front desk, especially at night, in case of emergency. Thanks.

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Accommodation's Reply

28 Aug 2025

Dear Our Beloved Guest, Warmest greetings from Swiss-Belhotel Pangkalpinang. We were thrilled to read that you had an enjoyable stay at our Hotel. Thank you for your kind remarks regarding Friendly Staff as well as the service we provided during your stay, which was prompt and met your expectations. May your great experience lead you back to Swiss-Belhotel Pangkalpinang. Best Regards, Dewi General Manager

B***i

Business

9.7

/10

Reviewed 9 week(s) ago

Very friendly, centrally located, close to the town square.

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1 people find it helpful

Accommodation's Reply

16 Aug 2025

Dear Our Beloved Guest, Warmest greetings from Swiss-Belhotel Pangkalpinang. Thank you for taking the time to review us online and giving us such a perfect rating. We are delighted to learn that you enjoyed our Comfortable location & excellent staff services. Creating a memorable experience during your stay is our priority and to hear a great review such a testament for us to keep delivering memorable experience. We wish we could serve you again in the future. Best Regards, Dewi General Manager

A***d

10.0

/10

Reviewed 11 week(s) ago

Keep it clean and friendly hotel

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Accommodation's Reply

29 Jul 2025

Dear Our Beloved Guest, Warmest greetings from Swiss-Belhotel Pangkalpinang. We are delighted to learn that you enjoyed your stay at our hotel. Hopefully your wonderful experience will lead you back to Swiss-Belhotel Pangkalpinang on your next visit, Best Regards, Dewi Noviarini General Manager

A***i

10.0

/10

Reviewed 12 week(s) ago

Excellent service, delicious food

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Accommodation's Reply

29 Jul 2025

Dear Our Beloved Guest, Warmest greetings from Swiss-Belhotel Pangkalpinang. We are delighted to learn that you enjoyed your stay at our hotel. Hopefully your wonderful experience will lead you back to Swiss-Belhotel Pangkalpinang on your next visit, Best Regards, Dewi Noviarini General Manager

j***n

10.0

/10

Reviewed 14 week(s) ago

Friendly staff and comfortable hotel environment.

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Accommodation's Reply

11 Jul 2025

Dear Our Beloved Guest, Warmest greetings from Swiss-Belhotel Pangkalpinang. We are delighted to learn that you enjoyed your stay at our hotel. Hopefully your wonderful experience will lead you back to Swiss-Belhotel Pangkalpinang on your next visit, Best Regards, Dewi Noviarini General Manager

j***n

Business

10.0

/10

Reviewed 15 week(s) ago

The hotel staff is friendly and the hotel is clean and the hotel atmosphere is pleasant.

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1 people find it helpful

Accommodation's Reply

07 Jul 2025

Dear Our Beloved Guest, Warmest greetings from Swiss-Belhotel Pangkalpinang. We are delighted to learn that you enjoyed your stay at our hotel. Hopefully your wonderful experience will lead you back to Swiss-Belhotel Pangkalpinang on your next visit. Best Regards, Dewi Noviarini General Manager

S***a

8.5

/10

Reviewed 18 week(s) ago

Well, the room availability should be adjusted to guest requests 🙏🏻

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Accommodation's Reply

19 Jun 2025

Dear Our Beloved Guest, Warmest greetings from Swiss-Belhotel Pangkalpinang. We are delighted to learn that you enjoyed your stay at our hotel. Hopefully your wonderful experience will lead you back to Swiss-Belhotel Pangkalpinang on your next visit. Best Regards, Dewi Noviarini General Manager

E***y

Staycation

8.7

/10

Reviewed 19 week(s) ago

The hotel staff is friendly, check in and check out process is fast.

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Accommodation's Reply

19 Jun 2025

Dear Our Beloved Guest, Warmest greetings from Swiss-Belhotel Pangkalpinang. We are delighted to learn that you enjoyed your stay at our hotel. Hopefully your wonderful experience will lead you back to Swiss-Belhotel Pangkalpinang on your next visit. Best Regards, Dewi Noviarini General Manager

A***i

Staycation

8.7

/10

Reviewed 22 week(s) ago

Hotel rooms need to have their facilities and cleanliness improved.

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Accommodation's Reply

07 Jul 2025

Dear Our Beloved Guest, Warmest greetings from Swiss-Belhotel Pangkalpinang. We are delighted to learn that you enjoyed your stay at our hotel. Hopefully your wonderful experience will lead you back to Swiss-Belhotel Pangkalpinang on your next visit. Best Regards, Dewi Noviarini General Manager

Overall Ratings & Reviews Swiss-Belhotel Pangkalpinang

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