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Cactusland Boutique Hotel

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Overall Ratings & Reviews Cactusland Boutique Hotel

Traveloka (84)

Other sources (1)

8.0

Very Good

From 84 reviews

Provided by travelers on

Cleanliness

8.2

Room Comfort

7.8

Meal

7.8

Location

8.4

Service and Facilites

7.9

People often mention about Cactusland Boutique Hotel

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Distance to City Center (1)

Accessibility (1)

Activity Option (1)

Room Space (1)

Bathroom (1)

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Traveler Reviews Cactusland Boutique Hotel

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Customer reviews

Quynh D.

Staycation

9.4

/10

Reviewed 6 week(s) ago

... Clean rooms. Friendly staff. Lots of restaurants and amenities nearby. The hotel doesn't have an elevator for guests but there is a small elevator for luggage.

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2 people find it helpful

Xuan M.

8.2

/10

Reviewed 13 week(s) ago

enthusiastic receptionist, clean and tidy room

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3 people find it helpful

Yến N.

8.5

/10

Reviewed 30 week(s) ago

Good, comfortable, friendly, fun

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7 people find it helpful

Accommodation's Reply

05 Aug 2025

Thank you so much for your kind feedback! We're very happy to know that you had a pleasant stay with us. Your satisfaction is our greatest motivation, and we truly appreciate your support. Looking forward to welcoming you back to Cactus in the future! Warm regards, Cactus Team

V***n

Staycation

5.0

/10

Reviewed 51 week(s) ago

I came back from abroad so I chose to check in from 23:45 and pay at the hotel. When I checked in, they said they couldn't call me to pay in advance (because I updated the number overseas) so now there was no room. However, I still left my email. If you want customers to pay in advance, don't let them pay at the hotel and then ask me to support you with Grab money to go to another branch. There's a problem here so I have to book the hotel here. Let the customer drag 3 suitcases in the night to find another hotel. Is the hotel's work like that really professional and service-oriented?

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5 people find it helpful

Accommodation's Reply

19 Dec 2024

Dear brothers and sisters, Thank you for taking the time to share your feedback with Cactus. Cactus sincerely apologizes for the disappointment you experienced during your recent stay. Cactus understands that the elevator is an essential aspect of the vacation and is sorry that it did not meet his expectations. Your feedback about Cactus will be used to improve Cactus' room descriptions and ensure that guests have accurate expectations when booking. Cactus takes your feedback very seriously and is committed to improving the guest experience at our hotel. Your satisfaction is our top priority and we apologize for this experience. Cactus hopes to be given the opportunity to welcome you back in the future with better and better experiences. Best regards, Cactusland team.

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Quang M.

6.1

/10

Reviewed 58 week(s) ago

I see the space is quite different from the picture, I thought it was spacious but it's not.

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7 people find it helpful

Accommodation's Reply

05 Aug 2025

Thank you for choosing Cactus and taking the time to share your feelings. We are sorry to hear that the actual space did not match your expectations. However, all information about room area and amenities are clearly stated on the booking page to ensure transparency when customers choose. Cactus always tries to update the most honest pictures and descriptions so that customers can make decisions that suit their needs. Once again, we apologize for the unsatisfactory experience and thank you for your sincere feedback. Sincerely, Cactus Team

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T***i

10.0

/10

Reviewed 65 week(s) ago

The room is relatively clean, soundproofing is not good. The hotel does not have an elevator but the staff helps bring luggage up for guests.

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3 people find it helpful

H***g

10.0

/10

Reviewed 66 week(s) ago

Friendly staff, opposite the hotel there are many restaurants. Near Saigon Station, very convenient for me to travel in the morning.

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3 people find it helpful

N***i

5.3

/10

Reviewed 66 week(s) ago

The facilities are okay, not too special. The receptionist is not professional. I booked a room on the check-in app on September 2, check-in time is from 2:00 p.m., I arrived at the hotel at 5:30 p.m., but the receptionist said the room would be available at 6:30 p.m. and only replied that they did not know the room information because the previous shift missed the information and there was no apology. When I made a fuss, they said there was still a room and took me to the 301st floor and a few more problems arose. All the problems I encountered here revolved around the working attitude and problem handling of the hotel staff, their answer was just that they did not know and were not satisfied. Although everything else was okay, I definitely will not come back.

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5 people find it helpful

ĐĐ

Đạt Đ.

10.0

/10

Reviewed 67 week(s) ago

Friendly and lovely staff. Convenient location, only takes 5-10 minutes to get to central districts and especially close to Saigon station.

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3 people find it helpful

Vương N. P.

10.0

/10

Reviewed 67 week(s) ago

The room is clean, I got a free room upgrade to experience better service at the hotel

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2 people find it helpful

Sơn T.

10.0

/10

Reviewed 67 week(s) ago

The hotel does not have an elevator, but when I arrived to check in, the receptionists were very enthusiastic in supporting me.

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2 people find it helpful

Bảo Q.

9.7

/10

Reviewed 108 week(s) ago

Clean room, attentive service, ok room price. I went on the weekend

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1 people find it helpful

Nguyen N. Q.

9.4

/10

Reviewed 110 week(s) ago

The room is small, new but fully furnished, worth the price. Cute receptionist, quick check-in support.

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3 people find it helpful

Dev N.

6.0

/10

Reviewed 112 week(s) ago

Not like in the picture, the TV is too bad, can't access netflex, no elevator to go 4 floors so tiring lol 🥹

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Bui T. M. H.

8.5

/10

Reviewed 115 week(s) ago

khách sạn không có thang máy, lên xuống hơi bất tiện

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Hoang D.

9.7

/10

Reviewed 118 week(s) ago

I booked a standard room that day, there was a free room upgrade program, I was upgraded to a VIP room to experience. The room is spacious and airy with a balcony overlooking the street. The TV has Netflix so you can watch movies without getting bored. The staff is cute, enthusiastic, always smiling and opening the door for me when I go in and out. Will come back here again.

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2 people find it helpful

Nhien T.

9.7

/10

Reviewed 118 week(s) ago

Located right on Rach Bung Binh street, opposite there are comfortable eateries. The room was clean, I liked the smell of essential oils in the room and it was very pleasant

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4 people find it helpful

Pham T. V. N.

9.7

/10

Reviewed 119 week(s) ago

Very nice decoration. The room is clean and organized. Location is near the center. Very close to Saigon Train Station.

2 people find it helpful

Hoa LE

9.7

/10

Reviewed 119 week(s) ago

The hotel is near Saigon station, a reasonable choice if you need a place to rest before taking the train. There are many eateries around. Modern design hotel. Friendly employee.

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