People often mention about MaxOneHotels.com @ Balikpapan
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Staff Friendliness (111)
Bedroom (106)
Room Space (103)
Ambiance (102)
Taste (102)
Distance to City Center (101)
Family Friendly (95)
Variety (92)
Hotel Area (88)
Accessibility (85)
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Traveler Reviews MaxOneHotels.com @ Balikpapan
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Customer reviews
R***a
6.6
/10
Reviewed 1 week(s) ago
The hotel staff was friendly, but I was very disappointed. I wanted to swim but the pool was full of people having private swims. I had to wait until 6 p.m. They should have informed me from the start that there was a private swimming schedule every Sunday. They only received an apology.
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D***s
Leisure
10.0
/10
Reviewed 1 week(s) ago
Very very good service! The staff is very friendly.
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1 people find it helpful
M***h
Business
9.7
/10
Reviewed 2 week(s) ago
Comfortable rooms, close to the city center and attractive city views from the rooftop
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Accommodation's Reply
22 Sep 2025
Max greets you a good day today. Thank you for staying with us and for your review of your pleasant and comfortable experience. We look forward to welcoming you back to Maxone Balikpapan. Best regards, General Manager.
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Verified Traveler
Business
9.1
/10
Reviewed 2 week(s) ago
It was quite good, but there was a bit of drama, some hotel customers were shouting at each other at the bar, which was quite annoying. Hopefully, this can be resolved in the future and will not happen again.
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Accommodation's Reply
22 Sep 2025
Max greets you a good day today. Thank you for sharing your experience after staying with us. We appreciate your feedback, and we will certainly evaluate and improve your experience. We look forward to welcoming you back to Maxone Balikpapan. Best regards, General Manager.
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TP
Tri P. L.
10.0
/10
Reviewed 2 week(s) ago
The room is spacious, comfortable, and clean. There's a vanity mirror and a dining table.
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Accommodation's Reply
22 Sep 2025
Dear Mr. Tri, Max Greets you a Great day Today! Thank you so much for your positive review! We are so glad you enjoyed your time with us at Maxone Balikpapan. We are committed to always making our guests feel comfortable and enjoy the best service and facilities. We look forward to welcoming you back in the future. Warm regards, General Manager
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T***a
Staycation
8.5
/10
Reviewed 2 week(s) ago
Highly recommended, everything is neatly arranged, the service is very good and very helpful, the breakfast is also very delicious.
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Accommodation's Reply
18 Sep 2025
Dear Ms. Tania, Max greets you a good day today. Thank you for staying with us at Maxone Balikpapan and recommending our hotel as a pleasant place to stay. We aim to provide the best service and facilities for our guests. We are very happy to welcome you back and pamper you at Maxone Balikpapan. Best regards, General Manager.
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J***l
10.0
/10
Reviewed 2 week(s) ago
All the staff are very friendly and nice
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Accommodation's Reply
18 Sep 2025
Dear Mr. Jalal, Max Greets You a Good Day Today, Thank you very much for your positive review regarding your stay at Maxone Balikpapan. We are very happy to hear that you enjoyed your time with us. Guest satisfaction is our top priority, and your praise is a great motivation for the entire team to continue providing the best service. We look forward to welcoming you back to Maxone Balikpapan in the near future. Best regards, General Manager.
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Nita L.
Staycation
10.0
/10
Reviewed 2 week(s) ago
My favorite is if I stay here, I definitely buy this delicious cake.
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Accommodation's Reply
22 Sep 2025
Dear Ms. Nita, Max Greets you a Great day Today! Thank you for your positive review regarding your stay at Maxone Hotel Balikpapan and making us your favorite place for vacation as well as the cakes we serve that meet your taste. Guest satisfaction is our top priority, and this positive comment is a great motivation for the entire team to continue providing the best service. We hope to welcome you back to Maxone Balikpapan in the near future. Best regards, General Manager.
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S***n
Business
8.5
/10
Reviewed 3 week(s) ago
Overall it's okay, the receptionists need to be given training so they can provide good service.
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Accommodation's Reply
17 Sep 2025
Dear Mr. Septian, Max Greets You a Good Day Today. Thank you for staying with us and for your review of your experience. We greatly appreciate and take note of your feedback, which we will certainly evaluate immediately. We look forward to welcoming you back to Maxone Balikpapan. Best regards, General Manager.
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S***n
Business
8.5
/10
Reviewed 3 week(s) ago
Overall it's okay, but the receptionist named Ovi needs to be given further training to provide good service to customers.
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Accommodation's Reply
17 Sep 2025
Dear Mr. Septian, Max greets you a good day today. Thank you for staying with us and for your review of your experience. We greatly appreciate and heed your feedback, which we will certainly evaluate immediately. We look forward to welcoming you back to Maxone Balikpapan. Best regards, General Manager.
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A***d
10.0
/10
Reviewed 3 week(s) ago
Please pay attention to the cleanliness of the bed, I got a blanket that had stains that looked like dried semen marks.
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N***o
Business
9.4
/10
Reviewed 4 week(s) ago
Overall, it's okay, the downside is that the hot water isn't hot enough.
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Accommodation's Reply
08 Sep 2025
Dear Sir/Madam, Max greets you a good day today. Thank you for staying with us and giving us a positive response. Regarding your comments, we will take them into consideration and will conduct an evaluation together with our team. We look forward to welcoming you back to Maxone Balikpapan. Best regards, General Manager
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E***s
10.0
/10
Reviewed 4 week(s) ago
As advertised and the service is very friendly.
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Accommodation's Reply
03 Sep 2025
Dear Valued Guest, Max greets you a good day today. Thank you for staying with us at Maxone Balikpapan. We are delighted that you found our service and facilities enjoyable. We are committed to always providing sincere and memorable service to every guest. We look forward to welcoming you back to Maxone Balikpapan. Best regards, General Manager
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Sukma S. R. P.
Staycation
10.0
/10
Reviewed 4 week(s) ago
Always a great choice for a family staycation. Comfortable and very friendly service. Thank you, Maxone 🫶
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Accommodation's Reply
01 Sep 2025
Dear Ms. Sukma, Max greets you a good day today. Thank you for staying with us and being your choice with your family at Maxone Balikpapan. We are glad you have taken the time to give your impressions of the facilities and services we provide. We are very happy to hear that you had a pleasant and memorable experience. We are very happy to wait and welcome you and your beloved family back to Maxone Balikpapan. Best regards, General Manager.
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Frendy W.
Business
10.0
/10
Reviewed 5 week(s) ago
Overall, the staff are friendly, the room is spacious, clean, the bed is comfortable and soft with 4 pillows, the bathroom is clean, the atmosphere is peaceful and comfortable for resting, my favorite hotel while in Balikpapan
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Accommodation's Reply
01 Sep 2025
Dear Mr. Frendy, Max greets you a good day today. Thank you for staying with us and for your review of your experience. We are very pleased that you had a pleasant and comfortable experience with services and facilities that met your expectations. We look forward to welcoming you back and pampering you at Maxone Balikpapan. Best regards, General Manager.
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NW
Nila W.
Staycation
10.0
/10
Reviewed 5 week(s) ago
the hotel is comfortable and clean and in the city center
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Accommodation's Reply
01 Sep 2025
Dear Ms. Nila, Max greets you a good day today. Thank you for staying with us at Maxone Balikpapan. We are delighted to hear that you enjoyed your stay with us. We are committed to providing excellent service and comfort to every guest who stays at Maxone Balikpapan. We look forward to welcoming you back to Maxone Balikpapan. Best regards, General Manager.
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Chandra G.
10.0
/10
Reviewed 5 week(s) ago
As expected... The family is very happy
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Accommodation's Reply
01 Sep 2025
Dear Mr. Chandra, Max greets you a good day today. Thank you for staying with us at Maxone Balikpapan and taking the time to share your impressions of our facilities and services. We are very happy to hear that you and your family had a pleasant experience. We will share your comments with all staff. We are very happy to await and welcome you and your family back to Maxone Balikpapan. Best regards, General Manager.
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Y***a
Leisure
8.8
/10
Reviewed 6 week(s) ago
The staff were very friendly, welcoming, and very well-directed. Good job, I like it. Highly recommended place, and this is my second time.
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1 people find it helpful
Accommodation's Reply
01 Sep 2025
Dear guest, Max greets you a good day today. Thank you for choosing and staying with us at Maxone Balikpapan. We are very pleased that you had a pleasant experience with both our staff and the facilities we provide. We look forward to welcoming you back to Maxone Balikpapan. Best regards, General Manager.
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H***i
Business
9.4
/10
Reviewed 7 week(s) ago
The noodle and egg making waiter was less attentive today, even though he ordered it, it wasn't made
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1 people find it helpful
Accommodation's Reply
01 Sep 2025
Dear guest, Max greets you a good day today. Thank you for staying with us and for your review of your experience. We greatly appreciate and heed your feedback, which we will certainly evaluate immediately. We look forward to welcoming you back to Maxone Balikpapan. Warm regards, General Manager.
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I***l
9.1
/10
Reviewed 8 week(s) ago
The hotel staff is friendly and the rooms are clean.
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1 people find it helpful
Accommodation's Reply
12 Aug 2025
Dear valued guest, Max greets you a good day today. Thank you for staying with us and taking the time to share your impressions of our facilities and services. We are very happy to hear that you had a pleasant and memorable experience. We look forward to welcoming you back to Maxone Balikpapan. Best regards, General Manager.