Overall Ratings & Reviews The Passion Suites Hotel & Spa City Central

The room is a bit small but worth the price

Great room smells good and is clean

The room is a bit small but suitable for the price and location in District 1, the receptionist is nice

The hotel cannot find the item when the customer forgets it. The hotel cannot keep valuable items for the customer. Lost items when left at the hotel

Good staff ok enthusiastic with customers

Great value accommodation in the heart of Saigon.

Too bad!!!🤬🤬 Home put a girl in with 3 men Cannot change room and home will not be responsible if anything happens Check out the same night

Friendly staff, clean rooms

Enthusiastic and friendly staff. Clean and fully equipped room.

Noisy room due to karaoke next door.

I stayed at the hotel for 5 days, on Tuesday the receptionist reported that the pillow was dirty and asked me to pay for cleaning the pillow, but because of subjectivity, my grandparents did not report the dirty pillow when checking in. On the third day, the receptionist reported and I went to check that the stain had been there for a long time, like a leak or had not been cleaned for a long time, and the lady who cleaned my room on April 14-15 said some bad things and implied that I was trying to argue so I didn't have to pay 60k for cleaning the pillow. Right after that, I went down to talk to the receptionist who worked all the morning shifts, but only received a few sentences telling me to let it go and not to pay attention, in fact the receptionist always interrupted me and did not want to listen to the customer's opinion. The rest was fine, but the morning receptionist and the housekeeping staff handled the problem very poorly, making my family unhappy when staying for the next few days.

- located in the center of District 1, so it's close to sightseeing - bad soundproofing - double room but a bit small - old and rundown room - enthusiastic female staff, but normal male staff

For the price, this hotel offered excellent value. The rooms were stylish, the breakfast was delicious, and the service was top-notch. I was very impressed with the overall quality of the hotel, especially considering its prime location in District 1.

Everything is fine, but the pillows are too high and hard. The staff are extremely enthusiastic and attentive. But the hotel is next to a karaoke bar so it's very noisy.

The room was extremely clean, modern, and comfortable. It had everything I needed, from a spacious bed to a nice bathroom with all the amenities. I felt very relaxed and well taken care of during my stay.

I stayed at this hotel during a business trip, and the location in District 1 was perfect. It was close to many business offices and meeting places, making it easy to get around. The hotel was quiet and peaceful, which allowed me to relax after a busy day of work.

This hotel is of a moderate size. When I arrived to check in, there were quite a few people, but the reception staff processed everything quickly and were very friendly.

Their hotel is very clean, well-equipped, and offers good value for the price. In the bedroom, the facilities were fully equipped to meet our needs, so we didn't have to ask the front desk for assistance.

The staff made every effort, providing exceptional support for our plans and ensuring we had everything we needed. Overall, the room was clean and bright.

The hotel is in a good location, room is small. Need to improve the quality of breakfast