Overall Ratings & Reviews Lotusama Hanoi Hotel

Beautiful hotel and lovely staff. My stay at Lotusama Hanoi Hotel was nothing short of spectacular. The hotel 's elegant design, combined with its top-notch amenities, made for a truly relaxing and enjoyable experience, the buffe was very good and delight. The attentive and courteous staff catered to my every need, ensuring that my stay was as comfortable as possible. With its convenient location and outstanding service, Lotusama Hanoi Hotel has quickly become my go-to choice for accommodations whenever I travel to the area. 5 star!

Phòng sạch sẽ ấm áp Bữa sáng rất ngon Nhân viên nhiệt tình và vui vẻ. Khách sạn trong khu phố cổ nhưng rất yên tĩnh.

It was really great, from the service to the rooms.

I have stayed in this lovely hotel for several times and pleasure to return to Hanoian Elite Home Hotel. Staff are excellent. Berry looked after us amazingly, make sure we have everything we would needs. The entire staff were friendly and efficient. The breakfast was delicious and good quality coffee. Easy to recommend a stay at this hotel.

Hanoian Elite Home is ideally placed for your stay in the Old Quarter. It’s only a 5 min walk way to the lake. The room was superb. The a lar carte breakfast with all you could wish for. Great value, reasonably priced especially at this season. Receptionist was great, Smiles and Berry so professional and funny. Would recommend this hotel so much.

Their hotel staff is superb, we were take care of during our everytime staying here. The receptionist could not have been more helpful. Our superior room in the backside of the hotel totally quiet. We had extremely comfortable beds and new bathroom with powerful water. The hotel provide free Wifi connection in each rooms. Netflix also available for our films. We felt hard to say goodbye. Marvelous stay. Will coming back for our next stay in Hanoi

We had never feel more pamper on the trip in Hanoi. Good room, caring staff, outstanding breakfast and a lovely hotel decoration. Our 5th stay here, I did recommend this place for twice stay since this world class customer service. Staff did their best care and exceeded our expectation. Breakfast here is the best breakfast we ever had. Our special thanks to the Harry – waiter. The restaurant was very nice and charm. I would love to stay here again.

This is my 5th time staying at Hanoian Elite Home. Everything is as perfect as ever. I felt the closeness and affection of the hotel staff. As a new room, everything you need for a holiday is found here. The balcony room facing Hang Ga Street has a very nice glass view, each room has a separate wifi which is very convenient for my work. Delicious breakfast, beautifully decorated. Wish you always keep your style and expand

New room, nice, fully furnished, comfortable. Looking outside, I don't think this is a hotel by the style of construction, wooden gate. It is also this uniqueness that gives guests a new, different feeling from hundreds of other hotels. Hotel space is very quiet, clean and beautiful. Friendly and friendly staff. I quite like the way you remember the guest name right after the first day of the meeting. Bell staff is good, open the door every time you go to the hotel. You deserve to be at the top of the 3.5-star hotel

I went to get the ladle at 13:00. Recommended by staff to upgrade the room to a higher level and a surcharge. Because my room is waiting. I agree But when the hill is very hot. Air conditioning has problems. And super small room. The towel fell yellow. Very unimpressive. Nice staff

Smiles and the rest of the team at Hanoian Elite Home Hotel were amazing when we visited Hanoi. They were very attentive and went the extra mile in terms of customer service and had great recommendations of things to see / places to eat. They knew we had a couple of day trips booked during the stay so they gave us day packs on each of those days (which included fruit and bottles of water) to eat on the way there ! The hotel was located in Central Hanoi in Old Town, a couple of blocks from the Dong Xuan Market. Plenty of locals and eateries which they venture which give you a close insight into how the locals live and eat each day. We will be back at this hotel next time we come back to Hanoi!

The service provided by this hotel staff is the best ever I have experienced. Started off by patiently responding to all the queries I had regarding my Hanoi stay and Halong Bay tour (which they helped arrange for us). And then once we checked in, they went above and beyond in their customer service. From spic and span rooms, planning our tours, giving us a sense of the city and the crazy road rules, greeting us every time they saw us, amazing breakfast , chocolates at night, upgrading our room and finally seeing us off with a farewell gift. There is absolutely no fault with this Hotel.It's location is perfect, rooms are good and cosy, staff is beyond perfect and the manager is most friendly and informative. We will definitely stay with you guys every time we visit Hanoi and I recommend everyone to do the same !

Very enthusiastic hotel, rooms and furniture. I fell into a car and my brothers and sisters bandaged for me, and they brought me a breakfast package for my flight time. I have visited this place twice and I have not been disappointed. Next time I will stop for the third time. <3

The hotel was very nice and quiet, I had very good sleep. You are attentive and enthusiastic staff. Will return to the hotel further because of the likes of space and everything here. Great choice for those who want to explore Hanoi!

This hotel is new, everything is learn! Nice staffs, they well take care of guest! Breakfast is good! Location on old quarter! Nothing to complain about!