Hello Tran Thanh Liem, Thank you for trusting and choosing to use the service at Melia Vinpearl Phu Ly and for taking the time to give us positive feedback about your experience at the hotel. Your feedback is extremely valuable to us, as we are always trying to improve to give our customers the best experience. We are happy to know that the service quality of Melia Vinpearl Phu Ly has made you feel satisfied. It is a very valuable reward and also a great motivation for us to improve our service even more. It is even more wonderful to know that you have had a memorable experience at Melia Vinpearl Phu Ly in terms of the quality of the facilities in the room as well as the professional and dedicated attitude of the staff. Regarding the USB socket, after receiving your feedback, we immediately investigated the cause, and we would like to confirm, all of our rooms are equipped with USB sockets. USB plug. Because the new employee did not know the product knowledge, he informed him that there was no, but instead, the staff also came up with a backup solution by lending him a charger suitable for the phone. mine. We sincerely apologize for this inconvenience, we will improve the training for our staff. Wishing you and your family a very healthy and successful New Year. We look forward to continuing to serve you and your family in the future. Best regards, Vu Tuan Anh Customer Experience Management