8.5
Very Good
From 3,543 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.7

Meal

8.2

Location

8.6

Service and Facilites

8.6

People often mention about Swiss-Belinn Cibitung
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Staff Friendliness (23)
Room Space (23)
Bedroom (22)
Ambiance (18)
Bathroom (18)
Accessibility (17)
Family Friendly (17)
Hotel Area (17)
Wifi (14)
Check-in/out Time (14)
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Traveler Reviews Swiss-Belinn Cibitung

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Customer reviews
A***a
icon-Staycation
Staycation
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8.8
/10
Reviewed 11 week(s) ago
the hotel staff is very friendly and very helpful
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1 people find it helpful
Accommodation's Reply
20 May 2025
Dear Guest, Warm greetings from Swiss-Belinn Cibitung.! We would like to thank you very much for your kind review. Swiss-Belinn Cibitung is a perfect place that provides excellent service, good facilities, delicious food and drinks and great service. Have fun with various entertainment facilities for you and your whole family at Swiss-Belinn Cibitung. Thank you again and we look forward to welcoming you back in the near future. Best regards, Ade Chandra. Asst. Fo manager
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K***h
icon-origin-TRAVELOKA
9.1
/10
Reviewed 11 week(s) ago
Hotel staff is very friendly, good service
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Accommodation's Reply
20 May 2025
Dear Guest, Warm greetings from Swiss-Belinn Cibitung.! We would like to thank you very much for your kind review. Swiss-Belinn Cibitung is a perfect place that provides excellent service, good facilities, delicious food and drinks and great service. Have fun with various entertainment facilities for you and your whole family at Swiss-Belinn Cibitung. Thank you again and we look forward to welcoming you back in the near future. Best regards, Ade Chandra. Asst. Fo manager
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Haerul A.
icon-Leisure
Leisure
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10.0
/10
Reviewed 12 week(s) ago
The hotel's position is in the city center, easy to access, and the hotel's condition is clean and comfortable.
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2 people find it helpful
Accommodation's Reply
20 May 2025
Dear Haerul A, Warm greetings from Swiss-Belinn Cibitung.! We would like to thank you very much for your kind review. Swiss-Belinn Cibitung is a perfect place that provides excellent service, good facilities, delicious food and drinks and great service. Have fun with various entertainment facilities for you and your whole family at Swiss-Belinn Cibitung. Thank you again and we look forward to welcoming you back in the near future. Best regards, Ade Chandra. Asst. Fo manager
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F***n
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
The staff is friendly, the hotel is nice.
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Accommodation's Reply
28 Apr 2025
Dear Guest, Warm greetings from Swiss-Belinn Cibitung.! We would like to thank you very much for your kind review. Swiss-Belinn Cibitung is a perfect place that provides excellent service, good facilities, delicious food and drinks and great service. Have fun with various entertainment facilities for you and your whole family at Swiss-Belinn Cibitung. Thank you again and we look forward to welcoming you back in the near future. Best regards, Ade Chandra. Asst. Fo manager
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C***a
icon-Staycation
Staycation
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9.4
/10
Reviewed 16 week(s) ago
Clean room, cold AC. The hoteliers are also all friendly👏🏻 thank you! next time I will stay here again!
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1 people find it helpful
Accommodation's Reply
09 Apr 2025
Dear Valued Guest, Warm greetings from Swiss-Belinn Cibitung.! Thank you very much for your review. Swiss-Belinn Cibitung is a great place to stay with good cleanliness & facilities, delicious food and drinks and excellent service. Thank you again and we look forward to welcoming you back in the near future. Best regards, Ade Chandra. Asst. Fo manager
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A***i
icon-Leisure
Leisure
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9.1
/10
Reviewed 17 week(s) ago
Comfortable and clean hotel, friendly staff, spacious parking. Of course close to the Cibitung toll entrance
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1 people find it helpful
Accommodation's Reply
08 Apr 2025
Dear Valued Guest, Warm greetings from Swiss-Belinn Cibitung.! Thank you for your assessment and review. The location of Swiss-Belinn Cibitung is indeed very strategic and easy to reach from the Telaga asih toll road, Comfort, Friendly service and cleanliness are the main things that are highly considered by all our staff. Swiss-Belinn Cibitung is also equipped with complete facilities such as "Barelo Restaurant", "Kayu Manis" coffee shop, Meeting rooms, Kids corner and Swimming pool, Natura SPA and pop karaoke. We are pleased to know that you feel comfortable during your stay at Swiss-Belinn Cibitung. We always look forward to your next arrival in the future. Best regards, Ade Chandra. Asst. Fo manager
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F***a
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
The AC is a bit hot, there are stains on the sheets, otherwise it's good.
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2 people find it helpful
Accommodation's Reply
04 Apr 2025
Dear Valued Guest, Warmest greeting from Swiss-Belinn Cibitung...!!! Thank you for sharing your feedback regarding your recent stay. We appreciate your feedback about the AC in the room and our facilities. However, we apologize if you found the sheet got stain. Your input is valuable to us and we take your comments seriously. We are constantly working to enhance our guests' experiences, and your feedback will be taken into consideration as we strive to make improvements. Our goal is to ensure that our guests feel they receive good value for their money. We sincerely hope to have the opportunity to welcome you back and provide you with an improved experience in the future. If there's anything more you would like to share or discuss, please feel free to reach out. Thank you for choosing us, and we look forward to the possibility of serving you better on your next visit. Sincerely yours, Ade Chandra Asst. FO Manager
m***d
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 18 week(s) ago
Staff is friendly. Only food is not much choice.
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1 people find it helpful
Accommodation's Reply
24 Mar 2025
Dear Valued Guest, Warm greetings from Swiss-Belinn Cibitung.! We would like to thank you for taking the time to give your assessment and review. And we will re-evaluate the food menu that we provide with more menu variations. Once again, thank you and we hope to welcome you back to Swiss-Belinn Cibitung in the future. Best regards, Ade Chandra. Asst. Fo manager
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junaidi
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
Friendly service and clean rooms with cold AC. The bathroom is also clean and odorless. Overall, it's comfortable to sleep here.
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1 people find it helpful
Accommodation's Reply
11 Mar 2025
Dear Mr. Junaidi, Warm greetings from Swiss-Belinn Cibitung.! We would like to thank you very much for your kind review. Swiss-Belinn Cibitung is a perfect place that provides excellent service, good facilities and excellent cleanliness. Have fun with the various facilities available for the whole family at Swiss-Belinn Cibitung. Thank you again and we look forward to welcoming you back in the near future. Best regards, Ade Chandra. Asst. Fo manager
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D***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
Okay
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Accommodation's Reply
11 Mar 2025
Dear Valued Guest, Warm greetings from Swiss-Belinn Cibitung.! Thank you for your rating, we are very happy to know that you had a memorable experience during your stay at Swiss-Belinn Cibitung. All Swiss-Belinn Cibitung staffs are looking forward to welcoming you back to Swiss-Belinn Cibitung in the future. Best regards, Ade Chandra. Asst. Fo manager
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M***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 24 week(s) ago
affordable price, child friendly, food is also delicious and cheap, friendly staff☺
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Accommodation's Reply
11 Feb 2025
Dear Valued Guest, Warm greetings from Swiss-Belinn Cibitung.! Thank you for choosing Swiss-Belinn Cibitung Bekasi and for taking the time to give the best rating for our hotel. We are very pleased to know that you are happy and satisfied with the service, hospitality, facilities and also the variety of menus that we have provided during your stay with us. Once again, thank you and we look forward to your next visit. Best regards, Ade Chandra. Asst. Fo manager
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Intanaurel
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 25 week(s) ago
The staff is friendly, check in is fast, as soon as you arrive at the hotel you will immediately be helped with your luggage.
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Accommodation's Reply
04 Feb 2025
Dear Intanaurel, Warmest greetings from Swiss-Belinn Cibitung.! Thank you very much for your kind review. Swiss-Belinn Cibitung is a perfect place to stay that provides excellent service. Have fun with various entertainment facilities for you and your whole family at Swiss-Belinn Cibitung. Thank you again and look forward to welcoming you back. We always look forward to your next visit to Swiss-Belinn Cibitung in the future. Best regards, Ade Chandra. Asst. Fo manager
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h***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 29 week(s) ago
friendly hotel staff, helpful with check in/out, ok facilities, clean and comfortable rooms
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Accommodation's Reply
07 Jan 2025
Dear Valued Guest, Warmest greetings from Swiss-Belinn Cibitung...!!! Thank you very much for your kind review. Swiss-Belinn Cibitung is the perfect place to stay that provides decent facilities as well as great services. Have fun with various entertaining facilities for you and the whole family at Swiss-Belinn Cibitung. Once again thank you and look forward to welcoming you back. Sincerely yours, Ade Chandra Asst. FO Manager
r***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 29 week(s) ago
Usually I stay at Swissbell with carpeted floors, but this one doesn't.
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Accommodation's Reply
07 Jan 2025
Dear Valued Guest, Warmest greeting from Swiss-Belinn Cibitung...!!! Thank you for sharing your feedback regarding your recent stay. We appreciate your positive note about the spacious room. However, we do had some room with ceramik tile and some of our rooms provide with carpets. We would love to hear your suggestions. Our goal is to ensure that our guests feel they receive good value for your money. We sincerely hope to have the opportunity to welcome you back and provide you with an improved experience in the future. Thank you for choosing us, and we look forward to the possibility of serving you better on your next visit. Sincerely yours, Ade Chandra Asst. FO Manager
Abdi A.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 29 week(s) ago
For the room it's quite clean, only the carpet smells a bit of feet and the plus is getting free karaoke for a while, it's also quite good for entertainment, the breakfast is quite good if you can refill it faster, eat the empty ones because at that time the cake and side dishes were empty when I wanted to take them, but my room had a factory view, but that's okay, it's also quite good, next time if I stay overnight I ask for a room with a view of Jalan Z so I can see the street, oh yeah, I want to ask, is there a charge for cake or writing and a swan towel? I just want to ask because I want to give my wife a surprise by giving her writing or a swan towel
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1 people find it helpful
Accommodation's Reply
08 Jan 2025
Dear Abdi A, Warm greetings from Swiss-Belinn Cibitung.! Thank you for your rating and review. We will follow up on our carpet and thank you for your compliment on the breakfast although we were a bit slow in refilling it. Please contact us first if you have any special orders that we can provide. Swiss-Belinn Cibitung is also equipped with complete facilities such as "Barelo Restaurant", "Kayu Manis" coffee shop, Meeting rooms, Kids corner and Swimming pool, Natura SPA and pop karaoke. We are pleased to know that you are satisfied and comfortable during your stay at Swiss-Belinn Cibitung. We always look forward to your next visit in the future. Best regards, Ade Chandra. Asst. Fo manager
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I***e
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
Every time I go to Cibitung I always stay here and it's always comfortable.
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1 people find it helpful
Accommodation's Reply
02 Jan 2025
Dear Value Guest, Warm greetings from Swiss-Belinn Cibitung.! Thank you for choosing Swiss-Belinn Cibitung Bekasi and for taking the time to give the best rating for our hotel. We are very pleased to know that you are happy and satisfied with the cleanliness, service, hospitality, comfort and also the variety of menus that we have provided during your stay with us. We look forward to your next visit. Best regards, Ade Chandra. Asst. Fo manager
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M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 29 week(s) ago
Stayed at room 309 for 3N bad thing: - When checkin not getting welcome drink or if there is any, receptionist not letting us know about that.. - AC is not cold for the entire room, only for 1 spot cold.. AC leaking water and disturbing sleep time (called room service for that, they fix it but its happening again).. please AC need changed.. its warm at night even set it to 18 degrees cause ac airflow is not in bed side - Amenities only for 1 person - Cups for tea not getting changed (also glass in bathroom not getting changed) - For a comfort purpose i will give 2/5 stars due to warm at night (AC is not working well as i mention above) - Hallway corridor AC is not turned on (not sure why) - Cleaning service not coming to the room daily, only after i asked for it on 3rd day good thing - spacious room - comfy bed - Food breakfast is delicious return?? maybe if service and room improved.. Thanks
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Accommodation's Reply
07 Jan 2025
Dear Valued Guest, Thank you very much for your kind review and feedback. In regard of welcome drink that provide at the reception counter daily upon guest check-in time, We do apologize if during your stay that the facilities do not working properly however we had do the best for your stay. We sincerely hope to have the opportunity to welcome you back and provide you with an improved experience in the future. If there's anything more you would like to share or discuss, please feel free to reach out. Thank you for choosing us, and we look forward to the possibility of serving you better on your next visit. Sincerely yours, Ade Chandra Asst. FO Manager
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Yani M.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
Very close to the Cibitung toll gate. Satisfied
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Accommodation's Reply
28 Dec 2024
Dear Yani M, Warm greetings from Swiss-Belinn Cibitung.! Thank you for your assessment and review. The location of Swiss-Belinn Cibitung is indeed very strategic and easy to reach from the Telaga asih toll road, Swiss-Belinn Cibitung is also equipped with complete facilities such as "Barelo Restaurant", "Kayu Manis" coffee shop, Meeting rooms, Kids corner and Swimming pool, Natura SPA and pop karaoke. We are pleased to know that you felt satisfied and comfortable while staying at Swiss-Belinn Cibitung. We are always looking forward to your next arrival in the future. Best regards, Ade Chandra. Asst. Fo manager
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Rita R.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 33 week(s) ago
Nice, clean, decent breakfast & friendly staff
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Accommodation's Reply
12 Dec 2024
Dear Rita R. Warm greetings from Swiss-Belinn Cibitung.! We thank you for your assessment and review, Cleanliness, service from staff and delicious food menu are things that we really pay attention to and Swiss-Belinn Cibitung is one of the best hotels in the Bekasi area which is equipped with facilities such as "Barelo Restaurant", " Kayu Manis "coffee shop, Meeting rooms, Kids corner and Swimming pool, Natura SPA and pop karaoke and also has a large parking area. We always look forward to your next visit at Swiss-Belinn Cibitung in the future. Best regards, Ade Chandra. Asst. Fo manager
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D***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 33 week(s) ago
Please check again the requirements for 1 room for 2 people. Where the preparation of towels, sandals and amenity is lacking
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Accommodation's Reply
08 Dec 2024
Dear D*y, Warm greetings from Swiss-Belinn Cibitung.! We thank you for your assessment and review, We will make sure that all the needs of our guests who stay are completely met. Once again, we thank you and we hope to welcome you back to Swiss-Belinn Cibitung in the future. Best regards, Ade Chandra. Asst. Fo manager
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