Overall Ratings & Reviews Ramada by Wyndham Serpong

The location is very strategic, perfect for family vacations or business trips. However, cleanliness needs to be improved, and staff service needs to meet the standards of a 4-star hotel.

For this price, some rooms are quite good, some are not. At the beginning, I booked two rooms. First room: Good bed, good cleanliness, small bathroom, some light switches were missing, signal was poor, and Wi-Fi was slow. Second room: Good bed, good cleanliness, small and smelly bathroom, and the AC wasn't cold. The facilities are quite complicated. Access is required everywhere, and pool towels have to be obtained from the lobby. The parking attendants and security outside the hotel are unfriendly, while the security inside the hotel is very friendly.

The hotel is ok. The staff is enthusiastic. I had the breakfast buffet, many dishes and quite delicious. I also ordered food to my room and was served well.

The reception staff was very helpful. Thank you.

The service is good. Breakfast is good, and there's a place for kids to draw and watch movies.

It's fun.. The service is really good..

Last year I stayed here, my father had a nosebleed, then got hit by a towel. Then I got a fine. But from there I learned that the cleanliness in this hotel is very well maintained. In the end, I stayed again. Got a room with a good view. Unfortunately, below the hotel there is a village that plays dangdut music until midnight and can be heard up to the 16th floor. So the noise was a bit disturbing. Otherwise, everything is good.

please pay attention to the swimming pool, it is very dirty, the water is murky, there is no guard, there are no towel facilities..

some of the things that I think are ok are: room cleanliness, close to the breeze, complete breakfast and comfortable swimming pool. the downside, yesterday I stayed in superior, booked 2 rooms, it turned out I couldn't connect. When I went out in the morning, my e-money balance was deducted, the same thing happened when I checked out, even though the card had been registered when I checked in.

Everything is okay, nice stay with reasonable price, nice breakfast too, overall recommended.

Top sip, really worth the price given

friendly and very conducive, safe and peaceful

spacious room. at first we were a bit annoyed because the room we got was very hot. after more than an hour the AC wasn't cold. We reported it to CS, it took a long time to give a solution until we went back and forth. even though we brought a child. it was only around 10 pm that we were confirmed to have a new, cooler room after 2 hours of being hot. the check-in time was also 2 pm on the app. But it turned out to be 3 am.. yeah we just understand. it seems like there are not enough employees. please help the child's facilities, okay, good, great. and the breakfast is varied and tastes okay. that's all..thanks

It was good, good location accessibility, good service.

I brought my parents, sister, and brother with his family to stay here for one night. It was a good experience. My mom and sister couldn't have breakfast at the restaurant as they were still preparing for my sister's graduation. We asked the hotel staff whether they could have their breakfast at their room as we booked for the room with breakfast service. The hotel staffs were very kind to prepare their food and brought it to their rooms without any extra charge. Thanks a lot, really appreciate it. The check in and check out processes were also simple and no hussle.

The hotel location is very strategic for those who want to go to ICE BSD or Aeon Mall BSD. Friendly staff. Affordable food. Clean and comfortable rooms. The complaint is about the power outlet that doesn't work. Hopefully it will be fixed.

Overall, I recommend staying here, maybe the variety of food needs to be added to suit the food. ⭐ 4 in general

Hotel service is good and clean.

A wallet-friendly hotel but the breakfast is delicious, there is also Indomie.. there are many variations on the menu.. check-in is fast and the room in the lobby smells good.. calming.. car parking is limited but thank God yesterday I got one close to the lobby.

last minute room booking, easy check in process. the room is clean, the facilities in the room are also complete. the food is quite tasty and the price is not too expensive