8.5
Very Good
From 2,092 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.5

Meal

8.2

Location

9.0

Service and Facilites

8.6

People often mention about Mercure Kuta Bali
All
Surroundings (27)
Bathroom (24)
Bedroom (23)
Room Space (21)
Variety (21)
Staff Friendliness (20)
Ambiance (20)
Family Friendly (18)
Accessibility (17)
Hotel Area (17)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Mercure Kuta Bali

Number of reviews per page
20
40
Customer reviews
F***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 day(s) ago
Location was spot on, short walking distance to beach, shops, mall, restaurants and bars. Unfortunately the pillow in the bedroom wasn't comfortable at all, got bad 3 nights sleep, somehow the pillow isn't that soft (quite hard) in my opinion. Breakfast was variety although I miss bacon and more local sweets, staff were very friendly and did their best to accommodate us. Housekeeping did their best to clean the room too, always came back to clean roo after a full day activity is really something plus. Humidity in the room is quite high, maybe something with the airco? My clothes were quite damp. Overall stay is good.
Read More
Find this review helpful?
Rani A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very strategic location, comfortable hotel, cool swimming pool
Translated by Google Icon
See original
Find this review helpful?
Dian L.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.4
/10
Reviewed 2 week(s) ago
Be prepared with constant noise until late at night. Motor exhaust noise, fireworks, some late night music blaring from neighboring cafe. The soundproofing of the room is really bad. People walking and chatting on the hallway can be heard from inside of the room.
Find this review helpful?
Sonni E. G.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
small room, small restaurant, good location,
Translated by Google Icon
See original
Find this review helpful?
G***t
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.6
/10
Reviewed 2 week(s) ago
The check-in process was very slow, but the hotel staff kindly upgraded our room. The cleanliness of the room was lacking, with dust and dirt still visible in some corners of the room and bathroom. Overall, breakfast was okay.
Translated by Google Icon
See original
Find this review helpful?
Profile Picture
Hadianto D.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 3 week(s) ago
Only the cleanliness of the room is not good, the rest is good
Translated by Google Icon
See original
Find this review helpful?
Renosty A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The pool view is beautiful, many guests must take photos here.
Translated by Google Icon
See original
Find this review helpful?
C***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.1
/10
Reviewed 6 week(s) ago
The room was dirty, lots of dust and small insects on the bed and pillows, the floor was dusty too. Noisy at night, not suitable for bringing children The place is okay because it is close to beachwalk and the surrounding area is busy. In front of the beach and close to many mini markets. Next to Starbucks and around there are many food sellers The staff entered the room when we were having breakfast even though they had not been asked to clean the room.
Read More
Translated by Google Icon
See original
2 people find it helpful
Profile Picture
Meylia A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The staff are very friendly and all are very helpful, the view is also opposite Kuta, just walk to the right and left, there are many mini markets
Translated by Google Icon
See original
2 people find it helpful
t***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Hotel access and facilities are good.
Translated by Google Icon
See original
Find this review helpful?
Y***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
It so happened that there was a wedding at Mercure. To Kuta Beach, just cross the road and it's in front of the hotel.
Translated by Google Icon
See original
1 people find it helpful
P***i
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 10 week(s) ago
All the staff are friendly, right down to the security.
Translated by Google Icon
See original
Find this review helpful?
Yopie W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
Friendly staff, walking distance to the beach and busy area of Kuta
Translated by Google Icon
See original
1 people find it helpful
Sahirudin a.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Friendly waiters, fun atmosphere, attractive surroundings and very close to the beach
Translated by Google Icon
See original
Find this review helpful?
Profile Picture
TITIPAT T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
Very friendly staff, good location
Translated by Google Icon
See original
+4
1 people find it helpful
Aainaa N. B. N.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 12 week(s) ago
We stayed at Mercure Kuta Bali for 4 nights as a couple and had an overall great experience. The location is unbeatable, right across from Kuta Beach and walking distance to shops, cafes, and beach bars. Watching the sunset from the rooftop infinity pool was a highlight every evening. Our room was clean, cozy, and had a partial ocean view, which was a lovely touch. The staff were warm, welcoming, and always helpful with anything we needed. The hotel itself feels peaceful despite being in the heart of busy Kuta, which was perfect for both relaxation and fun. Highly recommend it for couples looking for a romantic yet convenient stay in Bali.
Read More
1 people find it helpful
D***n
icon-origin-TRAVELOKA
6.2
/10
Reviewed 14 week(s) ago
There are lots of cockroaches and the room is not cool.
Translated by Google Icon
See original
4 people find it helpful
Accommodation's Reply
28 Apr 2025
Dear Guest, Thank you for sharing your experience during your stay at Mercure Kuta Beach Bali. We apologize for any inconvenience you experienced regarding the cleanliness and comfort of the room. Your feedback is very valuable to us, and we will immediately follow up with the relevant team to ensure a better stay experience in the future. We look forward to welcoming you back and providing better service in the future. Best Regards, Management
Translated by Google Icon
See original
C***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 15 week(s) ago
The swimming pool is too small. Breakfast is not varied enough.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
22 Apr 2025
Dear Guest, Thank you for taking the time to share your review of your stay at Mercure Kuta Beach Bali. We apologize if the variety of breakfast menus and the size of the restaurant area did not fully meet your expectations. Your input is highly appreciated and will be used as evaluation material for us in an effort to improve the quality of service and comfort for all guests. We look forward to welcoming you back to Mercure Kuta Beach Bali, with a more memorable experience on your next visit. Best Regards, Management
Translated by Google Icon
See original
bungsu a. s.
icon-Business
Business
icon-origin-TRAVELOKA
6.4
/10
Reviewed 15 week(s) ago
There are not many variations for breakfast food, the restaurant area is not very spacious
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
22 Apr 2025
Dear Guest, Thank you for taking the time to share your review of your stay at Mercure Kuta Beach Bali. We apologize if the variety of breakfast menus and the size of the restaurant area did not fully meet your expectations. Your input is highly appreciated and will be used as evaluation material for us in an effort to improve the quality of service and comfort for all guests. We look forward to welcoming you back to Mercure Kuta Beach Bali, with a more memorable experience on your next visit. Best Regards, Management
Translated by Google Icon
See original
Linda W.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
a good place to stay in bali, terimakasih mercure
2 people find it helpful
Accommodation's Reply
22 Apr 2025
Dear Guest, Thank you for your positive review. We are very pleased to know that Mercure Kuta Beach Bali was a pleasant place for you during your stay in Bali. Your gratitude is a motivation for us to continue to provide the best service. We look forward to your next visit to Mercure Kuta Beach Bali. Best Regards, Management
Translated by Google Icon
See original
Number of reviews per page
20
40