Dear Valued Guest, s*d,* Thank you for taking the time to share your experience at Ibis Balikpapan. We apologize for any inconvenience you experienced regarding the availability of food during breakfast. We have shared your feedback with the restaurant team so that they can pay more attention to checking and replenishing food during breakfast. We highly appreciate your valuable feedback and we will continue to strive to improve our service quality to provide an even better experience on your next visit. Best regards, Anom Purboyanto General Manager

Dear Mr./Ms. M*i,** Thank you for taking the time to share your wonderful feedback. We’re delighted to know that you enjoyed your stay, especially the view from Room 5009, our location, and the great food options nearby. Your kind words mean a lot to us, and we’re glad everything met your expectations. We look forward to welcoming you back soon for another pleasant stay at Novotel Balikpapan. Warm regards, Anom Purboyanto General Manager

Dear Valued Guest, Thank you for your kind words. We’re glad to know that your stay was pleasant and that our service met your expectations. We truly appreciate your feedback and hope to welcome you back to Novotel Balikpapan soon. Warm regards, Anom Purboyanto General Manager

Dear Pramono W., Thank you for taking the time to share your experience at Novotel Balikpapan. We are delighted to hear that you enjoyed your stay at Novotel Balikpapan. We would also like to thank you, Aulia, for inspiring us all to continue to strive for the best service. We look forward to welcoming you back to Novotel Balikpapan for a pleasant stay. Best regards, Anom Purboyanto

Dear N*r,** Thank you very much for your excellent rating and kind words. We’re delighted to know that you had a pleasant and comfortable stay with us. Your appreciation truly motivates our team to continue delivering the best service to all our guests. We look forward to welcoming you back again soon at Ibis Balikpapan. Best regards, Anom Purboyanto General Manager

Dear D*i,** Thank you very much for your perfect rating and wonderful feedback. We’re thrilled to know that you enjoyed our helpful and friendly staff, clean and comfortable room, as well as the convenient location and value for money. We’re also glad you had the chance to enjoy access to the Novotel pool — it’s great to hear that added to your stay experience. Your kind words truly motivate our team to continue delivering the best service for our guests. We look forward to welcoming you back soon at ibis Balikpapan. Best regards, Anom Purboyanto General Manager

Dear F*n,** Thank you very much for your perfect rating and detailed feedback. We’re delighted to know that you had a comfortable stay and appreciated the cleanliness of our room and bathroom, as well as the completeness of our amenities. We also truly appreciate your constructive suggestions regarding the soap dispenser and trash bin. Your feedback has been shared with our housekeeping team for immediate follow-up and improvement. Once again, thank you for choosing ibis Balikpapan. We look forward to welcoming you back for another pleasant stay soon. Best regards, Anom Purboyanto General Manager

Dear U*a,** Thank you very much for your perfect rating and kind words. We’re delighted to know that you enjoyed your stay and appreciated our friendly staff and great service. Your feedback truly motivates our team to keep delivering the best hospitality experience. We look forward to welcoming you back soon at ibis Balikpapan. Best regards, Anom Purboyanto General Manager

Dear S*l,** Thank you for your positive rating and kind feedback. We’re glad to know that you had a pleasant stay and appreciated our friendly service, clean room, and comfortable bathroom. Your comments truly encourage our team to continue providing the best experience for our guests. We look forward to welcoming you back again soon at ibis Balikpapan. Best regards, Anom Purboyanto General Manager

Dear A*f,** Thank you very much for your perfect rating and positive feedback. We’re delighted to know that our hotel’s strategic location suited your business needs and provided convenient access to shopping and government areas. Your kind words are truly appreciated and motivate our team to keep delivering excellent service. We look forward to welcoming you back again soon at ibis Balikpapan. Best regards, Anom Purboyanto General Manager

Dear Ruben, Thank you very much for your perfect rating and kind words. We are delighted to know that our staff’s friendliness and helpfulness made your stay enjoyable. Your feedback is a great encouragement for the team to continue providing excellent service. We look forward to welcoming you back again soon at Ibis Balikpapan. Best regards, Anom Purboyanto General Manager

Dear S*i,** Thank you for your positive rating and kind feedback. We’re delighted to know that you enjoyed the cleanliness of our room and the friendly service from our restaurant team. Your appreciation truly encourages us to continue providing excellent service for all our guests. We look forward to welcoming you back again soon at ibis Balikpapan. Best regards, Anom Purboyanto General Manager

Dear Fitriani N., Thank you for sharing your feedback and for choosing ibis Balikpapan. We’re pleased to know that you enjoyed your stay and appreciated the cleanliness and comfort of our hotel. We sincerely apologize for the inconvenience caused by the pillow condition. Your comment has been shared with our housekeeping team for immediate attention and corrective action to ensure this does not happen again. We truly value your input and hope to have the opportunity to welcome you back with an even more pleasant experience. Best regards, Anom Purboyanto General Manager

Dear U***a, Thank you for sharing your review of your stay with us. We are delighted to know that you enjoyed your experience, and we truly appreciate your feedback. Your comments are valuable and help us to continually improve our service and facilities. We look forward to welcoming you back on your next visit and hope to provide you with an even more memorable stay. Best regards, Anom Purboyanto General Manager

Dear G*t,** Thank you for sharing your feedback and for choosing ibis Balikpapan for your business trip. We are pleased to know that you enjoyed our strategic location and the culinary options around the hotel. We truly appreciate your review and look forward to welcoming you again on your next visit to Balikpapan. Best regards, Anom Purboyanto General Manager

Dear Mr. Feldy Y. T., Warm greetings from [Your Hotel Name]! Thank you for taking the time to leave us a wonderful review and a perfect rating for your stay with us. We are delighted to know that you had a comfortable stay, enjoyed the hotel's ambiance, the variety of food, and the friendly service from our team. Your positive comments regarding the smooth check-in process, the strategic location, and the quality of your stay are a great motivation for us to continue maintaining and improving our service standards. This feedback means a lot to us, and we will share it with the entire team as a token of our appreciation for their dedication. We look forward to your next visit, whether for business or personal enjoyment. Sincerely, Anom Purboyanto, General Manager

Dear Ms./Mrs. N*a, Thank you for taking the time to share your experience at ibis Balikpapan. We are delighted to hear that you were satisfied with the friendliness of our staff and the delicious food. Your positive review is a motivation for our entire team to continue providing the best service. We look forward to welcoming you back on your next business trip to Balikpapan. Best regards, Anom Purboyanto, General Manager

Dear Ms./Mrs. P*a, Thank you for choosing ibis Balikpapan as your accommodation during your business trip. We are delighted to know that you were comfortable and satisfied with the affordable price and were able to enjoy the Novotel facilities. Your comments are truly encouraging! We look forward to welcoming you back in the future. Best regards, Anom Purboyanto, General Manager

Dear O***a, Thank you for your excellent rating and for sharing your experience with us. We are delighted to know that you enjoyed the gym and swimming pool facilities to the fullest. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another pleasant stay. Warm regards, Anom Purboyanto General Manager

Dear Ms. Ayudya R., Thank you for staying at ibis Balikpapan and for taking the time to share your feedback with us. First and foremost, please accept our sincerest apologies for the inconvenience you experienced during your stay, particularly regarding the cleanliness of the room. We are truly sorry to hear about the condition of the towel and the unfortunate sighting near the bathroom area. This is certainly not in line with our usual standards, and we deeply regret the discomfort it caused you. I appreciate your kind acknowledgment of our front office team’s responsiveness. Rest assured, I have personally addressed this matter with our housekeeping and pest control teams to ensure such incidents are not repeated in the future. Your feedback is very valuable to us, and we are committed to making immediate improvements. We do hope to have another opportunity to welcome you back and provide a much better experience. Warm regards, Anom Purboyanto