Overall Ratings & Reviews Grande Kloof Boutique Hotel

Staff was wonderful

Do not be deceived by the photographs on all the websites... the photos look amazing - the reality, not so much... We had booked the Sea-View Wing Suite Top Level Deluxe via Expedia... Room 306. The location and views were great. The room was pretty much the same as the photo but could definitely do with a cosmetic upgrade. The bathroom was dreadful... old and dated! The description on Expedia stated the room offered cookware/dishes/utensils/oven/stovetop/toaster - totally inaccurate - so I basically paid for something that was never there! Pleasant staff... was lovely talking to Sarah, Miriam, Ester and the two gentlemen who were at Reception overnight. The miserable rude lady who sat at the Reception Desk on the right could certainly improve on her customer service skills. Breakfast was nice, had a good selection of vegetarian choices... however the fruit/baked items were not replenished once guests before us had taken. Overall, definitely not worth the amount of money I paid. I've stayed in less expensive hotels with higher standards.

Super friendly staff. Very helpful. Breakfast was good. Great location-great view. Bed was very comfortable. An update on the decor and flooring would be nice. The floors are painted concrete-but rugs are on the floor. I believe it was good value for the price.

Really a lovely hotel and I had a great stay. I wil definitely return when back inCape Town.

Not so good

Hotel cancelled upon my arrival without notice. Issue was between Hotels.com/Expedia and the nightly fare difference, though as the customer I was left with a cancelled reservation even after fully paying for it. Rather stressful experience to find alternative accommodation at the very last minute.

It was a reasonably priced, clean and comfortable stay. However, if you are looking for a place with atmosphere and to socialize with other travelers, it left much to be desired. Megan, the bartender, was very welcoming, hospitable and accommodating. She ensured that I had a great night that would have otherwise been a rather dull last evening in Cape Town. Keep her around!

The booking was misleading. It said it was a hotel. It was a hostel. It was noicey and uncomfortable

service and room sizes are good and well maintained.

We had the pleasure of enjoying 4 nights at this beautiful property. The room was incredibly spacious and had two walls of floor-to-ceiling windows that provided exceptional views and light. It was terrific to have the attention of the hotel owner who ensured we were taken care of from check in to check out. Additionally, every staff member was top notch; professional, helpful and friendly. And we mustn't forget to mention the breakfast... a delicious way to start our days exploring beautiful Cape Town. Highly recommended.

Anthony and his staff were welcoming, kind and super helpful about directions and the local area. A couple of huge plus points about the hotel are the breakfast, the access to MyCiti BUs public transport - super convenient for airport transfer to and from, restaurants and stores nearby, the fresh ocean breezes and pleasant neighborhood. I would definitely recommend and revisit myself. 8^)

everything was fine

The staffs were pleasant. However, the room was not swept for the time we were there; they only made the bed. The was comfortable and the breakfast was excellent.

Amazing staff and service excellent room wonderful people Very private and secure to stay

Overall, I had a good experience of the hotel. It is well located, friendly reception staff, easy to access and off road parking (although the parking lot was full 2 of the 4 nights, but easy on road parking. The breakfast was lovely, and the night guard and restaurant staff were all really friendly and competent. I have two gripes: My room was right by the front door and adjacent to the reception. It was REALLY noisy, even with the windows shut. The noise from the reception started at 7am on the dot each day, with it ending after midnight all 4 nights. Some soft furnishings and better steps to soundproof the room are really necessary. Secondly, on the final morning there was a manager in the restaurant who had not been there on other days. He was really rude to the staff. He called them lazy, told them to wake up and use their eyes, rushed around them saying "hurry up hurry up hurry up!" "the guests are complaining" (we weren't) "stop being lazy", he then told one set of guests "I don't know whats happening here today, they obviously drank too much last night" He shouted at the staff, told them to stop talking back to him when they tried to explain, humiliated them in front of the restaurant. Honestly, it was much better before he arrived. His behaviour was rude and demeaning and made the situation quite unpleasant. Several other staff members witnessed it, but noone did anything to stop him from causing a scene.

Breakfast is only available after 7:30....very disappointing

I booked a hotel room. This is a backpackers. Drywall division between rooms. Shared toilet facilities. Not impressed. Showers smelled extremely bad.

Situated in the higher part of Seapoint, close to Bantry Bay, it is an area I know well and can find my way easily to other parts of wider Cape Town from there. I was pleasantly surprised as I had not stayed there before. However, as I mentioned to the manager when I was leaving, I was unhappy at not being able to contribute to water saving during the drought by catching shower water for recycling as Capetonians I know are doing - and as I was asked to do in Stellenbosch. The only sacrifice I was asked to make in this respect was to use my shower towel at the swimming pool. Breakfast good, roomy bedroom with efficient aircon.

Hotel is situated not far from beach and well linked to public transport. Staff were extremely friendly and even informed me about hot breakfast when they realised I wasn't having any as I didn't know there was the option to order a complimentary hot breakfast too. Breakfast itself was excellent and served til 11am which is good for late risers. I was in a budget room so I can't complain about its size but I would say it's very good value for money. Shared bathroom (for the budget room) were clean and tidy at all times so kudos on that.

Good location, decent rooms and nice building. Friendly staff but the gripe was with the really poor mismanagement. Overcharged by an extra 50% upon arrival, had to wait for refund for that. Then had another huge discrepancy upon payment for the rooms bill for the week, charged for 2 loads of laundry which should have been 1 (4/5 T-shirts) and then charged for the wrong wine (red instead of white) that was not even on the menu and R220 per BOTTLE. Upon the stay I had to received 2 refunds for overcharging and was then asked if I would like to give a "Christmas Tip" for the workers upon leaving.