Overall Ratings & Reviews Itz'ana Resort & Residences

This is a beautiful hotel, and we had a pretty good stay, but it could have been way better. The staff: hit and miss, some staff members were very good, others barely ok The room: Nice large king room, very comfortable bed, only 2 towels (wish we had more), the AC was quiet but not powerful enough, we had it on the coldest setting and it was still quite warm in the room The pool: beautiful, but a bit on the cold side The restaurants & bar: Insanely overpriced, ridiculous wine selection: only 1 option for white wine which was mediocre but we were charged $14 USD for a glass. It's a nice hotel, but it's overpriced

Great service, nicest hotel in the area, the boutique hotel is wonderful in general.

Love itzana! This is our 4th time staying there in 3 years and we plan to go back again soon. Great grounds, staff are incredibly friendly and helpful, and our ground floor ocean view room is amazing. Only opportunity is for them to add to their wine selection. Thank you

We felt the restaurant was not consistent. Some days it was good some days it was questionable. Need work on their pizzas too much tomato sauce. The pork tenderlines we're like pork chops... and dry.

We loved every part of our stay here, the trees, plants, lighting, the layout, the pool, THE BEACH ( beautiful) the paddle boards👍 ) the sheets and bed were so soft. The food was great! The staff were so welcoming and kind, we can’t wait to come back next year!

The staff was extremely kind, attentive and professional. The loft villa was beautiful and more spacious than I had imagined. This would be an incredible venue for a wedding.

It was a very nice property. Would recommend staying here. Beautiful pool. Staff was very nice and helpful.

The property was very spacious, clean and staff was super friendly. I would recommend the cottages to anyone staying in Placencia while traveling in Belize!

Love this property and the staff

I liked this hotel the food is good aswell

Excellent for family especially kids. Food is great and fast service. Ocean is amazing, beach has several games set up for the family to play and enjoy.

Ac only worked when we got there. Did not work all night. Called and never fixed.

We stayed in the beachfront villa. The accommodation is beautiful. The pool the beach the location is amazing ! BUT… But, the service is beyond slow for everything. Ridiculously slow. I believe we got food poisoning on the last night or a very bad infection. The restaurant food was good, but expensive and again the service was slow. And the hotel was very quiet!!!!! After spending $5k on a weekend getaway I would have hoped for a greater level of service

This is an amazing resort, the infinity pool over looking the beach is incredible. The staff was pleasant and cordial. Each person constantly asking to assist you with an needs to make your stay more enjoyable. Freddie the poilside bartender and the other gentlemen chopping coconuts poolside...awesome.

Great!

Beautiful and quiet. Wonderful beach and restaurant was great.

A really nice place

We wanted to like Itz'ana more than we did. The hotel itself is absolutely beautiful and stunning with a perfect setting. The bartenders and wait staff were so friendly and great. But something was missing. First off, I think the front desk and concierge need more help or more resources. Pretty much everything we asked for they seemed like they wanted to help but the hotel couldn't (like an early breakfast because we had to get on the road early, or recommendations for dinner or a spa in town.) Also, the really cool bar they are famous for was closed for construction while we were there. I know construction can be unavoidable, but some locals in town told us the bar is like never open anymore because of staffing issues. One final gripe, the massages cost upward of $200 for 90 minutes. That's more expensive than NYC, SF, and LA. I simply cannot understand why they would be so expensive, especially since the massage room is just a converted hotel room.

What a gorgeous place! Old world glamour meets boho modern. The decor alone is enough to write home about! And wait until you experience the service. Sigh… magnificent experience, can’t wait to get back!

Decor was nice