Overall Ratings & Reviews Holiday Inn Express & Suites WEST MEMPHIS by IHG, an IHG Hotel

Everything was fine, except the noise from the freeway. Non stop all night.

I had a great experience with my staff i felt very happy and peaceful. Will be back soon i love your hotel

We were put in the same room on our return trip as 2 weeks earlier. Sink was very cracked and cracks were stained. Toilet seat was chipped and carpet very stained by the closet. Maintenance needs should be given much attention.

Room was very nice. Breakfast was abundant, hot, delicious. Staff very nice. Would stay here again.

very good

To start… side door for entry with card was not working. Stuck there with all our luggage. Then remote for TV didn’t work, was stuck on full blast! The ice machine on our floor didn’t work.. Staff was very apologetic and helpful with the remote situation..

Hotel and rooms are in need of repairs. Our sink was cracked, toilet was chipped and room also had a musty odor to it. The room was fairly clean though.

Nice accommodations and service. Would definitely stay there again.

NA

Great, easy, clean, fantastic complimentary breakfast and would absolutely stay again.

No complaints

Good

Staff friendly.

Would stay again

The breakfast was awesome! We were very impressed with the options there were. We were just passing through and stopped for the night. We were exceptionally pleased with our choice. Initially are AC in the suite was not working so they happily changed our room to another with the same layout as the original. The AC was working great in there. The gym was very nice as well and you have plenty of options to get a nice workout done. The staff throughout our whole stay was so accommodating and welcoming. One of the Best staffs we've encountered in our many stays. I say the staff because it was all of them, truly a well put together team. I would definitely recommend this property to others looking for a short stay or even a longer stay. Very close to the freeway and also the casino. We are ever passing through the area again we will definitely consider making this hotel are stopping point for a rest. The only reason it has four stars on some of the items is because the AC was not working at the time but they did do very well and accommodating for that.

Too much noise

Friendly desk staff. Very helpful

Very clean, quick easy check in. Great breakfast buffet.

The room looked newly renovated. Everything was clean and crisp.

Only one regular coffee thing. Discovered at 5 am. Please be sure two people can have caffeine. Shower was scalding or ice cold. Hotel is currently being renovated. On the up side, the people were very nice. Breakfast was excellent.