Jo was absolutely amazing! She went above and beyond every step of the way. Before arrival over the phone, she offered a later check in than normal due to my long travel time (approx 4.5hrs) and gave me great information about Alton Towers before arrival. On arrival we were greeted with a birthday card for my daughter who was turning 10 during our stay, which was only mentioned breifly during a phone call before travelling there. Jo also helped me sneak around with my daughter's presents and kindly put them on display in the dining room ready for my daughter to walk in to in the morning. The room was impeccably clean, warm and cosy. The shower was great. Towels were soft. Breakfast was absolutely amazing with the most perfect poached eggs I've ever eaten! (Thank you Steve!) And Jo's homemade jams were fantastic! She even gave us some homegrown apples to take home with us.
The area itself was stunning too. Plus lots of places to eat and drink near by.