Overall Ratings & Reviews Riad Jemaa El Fna & Spa

Lovely staff, clean and comfortable- beds a bit hard.

Nil

I have already reviewed before, but if you are looking to stay in old Marrakech, this is the ultimate spot. Highly recommended!

Truly a gem, right in the heart of the old city of Marrakech. (Medina) you are right near to the main square, and the Cafe de France, which is the main meeting point for most tours. The staff is beyond amazing, and the food is great. Zakaria is one of the best I’ve ever come across, and that’s coming from someone who travels a lot. All in all, if you are looking for an authentic Moroccan experience, this is the perfect place.

we were a large group and some were in the main hotel however some were round the corner in another building, including me. The rooms here were very very basic. I was given a padlock to lock the door. the doors were hard to close and just a simple latch, no wardrobe, hairdryer, bedside table, no lighting in the dark alleyway to get there - had to use my phone light. The room was spotlessly clean though, the shower was hot and i had clean bedding and towels everyday. two of our group felt they couldn't stay there and had to leave to find more suitable accommodation with more amenities. for a small uplift you can get full 5 star hotels very close by.

It had a lot of character and is very typical Moroccan style hotel. The personal were very friendly and helpful. It is close to the main square, Jemaa Elfna. You have to walk down a long alley to get to the hotel. They have two buildings and the second one is down another alley and the room there was not as nice.

This Riad was clean, nice and conveniently located close to the main plaza. Tons of shopping and dining in the area. The staff was extremely helpful and friendly especially Zachariah!

All in all a good choice, but the rooms are small and you may be placed in an alternative building without notice. The staff is very friendly, but you will be hard pressed to get recommendations for restaurants, etc. that are not affiliated with the hotel.

I like only location of the Riad. Their service is very bad and rooms are worst. Small, darty, We booked 4 rooms. All bathrooms have bad smell. All rooms are very small. Breakst is kind of okay. But portion size is small. We have to ask every time for each item and then only they provide with unhappy face. If somebody wants to stay at this location then this is good but not good as a hotel.

Nice place, nice people, nice servis!

Amazing staff and great breakfast My only issue was that the room I got was very small with no windows.

Beautiful riad right off the jemma el fna square. This puts in it in 15-30 min walk from all the main attractions. Hotel staff are wonderful (speak many languages - I heard french, arabic, english there might be others). They will sit you down upon arrival to see how long you'll be in town, recommend and book if you like restaurants depending on what you're looking for, recommend and book if you like excursions, and just make sure you have a quality stay and see and experience as much as possible within your means. They'll answer any questions, and book transport as well if you choose. Only caveat was that our room was level one closest to the front desk and we heard all the coming and going traffic. That being said usually by midnight it was quiet through around 8am, so adjust your sleep schedules accordingly or use headphones/white noise like I did and you'll be fine.

PERFECT LOCATION, GREAT SERVICE THANK YOU! MIRI AND AMOS FROM ISRAEL

Great Riad. Amazing service / staff they made me feel like a queen. Property is in a great location in the old town. Easy to escape the chaos of the old town.

The place is very dated and it’s not maintained well. We booked the “ best room” according to them and we were not very satisfied with the condition of the room. It was too dark and dated. There were cracks and stains on the floor and and the bed was old and crooked. The pool is way to small for swimming and since it’s located in the lobby it’s way too crowded. The breakfast is okay. The staff are very friendly but you can tell they don’t have hospitality training. I wouldn’t go back.

Rarely have a had a stay with friendlier, more solicitous staff. They did everything they could to make our stay easy and comfortable.

All the staff at Riad Jemaa El Fna & Spa were exceptionally courteous especially Abdul and Oussama. Wish I could give more than 5 stars just for them. They were informative, kind, helpful gracious and protective. They saw to all our needs and give us really good recommendations. The Riad itself is gorgeous, ideally situated just off the medina in old Marrakech. I highly recommend staying here while in Marrakech.

Amazing location, property and even more amazing staff. Will recommend to all of my friends!

They told me there were bedbugs in my room and transferred me to another hotel that was poor quality compared to what I booked. The staff at the other hotel Safran and Cannelle were rude and violent with me when I changed my mind about staying there and decided to leave. Jemma Elfna was not helpful when the situation got violent and the owner tried to fight me

I didn't realize there are two building. I felt like I was at the 'other'; I even had to double check it was the same riad. This riad is all about convenience and location. It felt more like a hotel riad than a boutique homely riad.