nice place, staff very friendly

The following is what I experienced during my stay. One of the worst hotel stays that I have ever had!!!! - Sink in my room had very low water pressure it was not useful for practically anything… - Instead of a proper hand towel hanging in the room by the sink, there was tissue paper provided. In fact, I asked a couple times for a hand towel and was provided a dirty one and second time the employee couldn’t find one. - Body wash in the dispensers were often low. - The shower was occupied on my level. I went to 1st level to the larger bathroom. The shower bracket holder for shower head was disconnected and shower drain was plugged during the time of use and water flooded onto floor. Manager didn’t bother fixing issue. - The very old house phone in the room didn’t work to call front desk and needed to walk down multiple flights of stairs every time I had a request for service. - I had intermittent issues opening and locking my room. I was concerned about the security of my room because they use skeleton keys In fact, when I arrived the employee that assisted me upon my arrival also had an issue opening the room. - The window for my room didn’t have a screen and needed to stay open due to the extreme heat during my stay. Insects the entered the room. Staff provided a fan, but the fan noise prevented me from getting to sleep. - Safety issue. I was informed the front door to the hotel should be locked after a certain time. The times that I came back late door was unlocked.

The property is close to Victoria station and walking distance from Buckingham palace. Everything was good for the price, clean, staff so sweet, the only reason for 4 stars is just that the sink was so small that I could hardly wash my hands in it nevertheless the face. And it looked more like a house with a few tiny rooms

The room was not what was advertised. I had to drag my suitcase up 5 flights of stairs with no help. Got to the room and the bed was a single, mini fridge that was unplugged, rotted windows, taps loose and dripping, could hear my neighbours through thin walls, semi open sockets. Worst place I’ve stayed. Actually didn’t stay the night, left a few hours after check in.the photos made it look spacious and like a double bed, it was basically a water closest. I just couldn’t believe it how bad it was. Couldn’t upload photos but have emailed.

Our stay was completely fine—I appreciate the work of

Serviceable and inexpensive. This place is great if you need a cheap room and nothing fancy. Good location for those who walk a lot or take transit.

Perfect location! So easy to get everywhere and the location is in a really nice part of Victoria. We booked to stay in twin room with private bathroom but the toilet wasn’t flushing. The lady at the front desk had a look and immediately changed our room for us. Very happy with this service! The room is well kept and didn’t feel dirty. The only thing that was uncomfortable was the pillow and beds. My partner and I had back and neck pain our whole trip because of it. Other than that I cannot complain because for the price, I was very happy with this hotel! So overall I would recommend to stay here :)

We were not expecting much due to reviews I had read. But it was clean. However room stunk of cigarette smoke. We had a collapsible bed, small, doubtful.it was even 4ft 6", reasonably comfortable. We paid for a slightly larger room but bathroom was still tiny, and not fit for someone with mobility issues. At least a foot high to step into a very cramped bathroom area. Shower its self good power but room to shower was extremly cramped . Could not shut bathroom door if seated on toilet. Ceiling fan only worked when light was on. Lights in bathroom not working. No fan in room to cool it down on a hot summer evening. Very basic , Very over priced at over £150 per night for what we got.

Stayed recently for a work trip as the location is great! Having seen the pictures I thought the hotel would be basic which was fine as it was only for the one night with a late arrival, but it was a lot more basic than expected. It wasn’t a proper bed, just a cheap metal frame. There was no hot water (and I did wait the 3-10 mins as the sign on the bathroom door advised for it to heat up) . My colleagues bathroom was so small they hit their head on the door multiple times and the window in my room was difficult to lock. The room and window (ground level) were unlocked and open on arrival. The door itself was an old school lock and had a gap between the door and frame where I could see the corridor outside. Didn’t feel 100% safe staying here. That being said, room was clean as was the bedding and towels. The person on reception was also friendly. Never one to leave a bad review but definitely dont think this was worth the £120 paid

Nice ppl running the place. One key per room so if youre rooming with friends then you will need to work out the key situation. The bathroom door in 204 looked like it had some poo on it. Cheap stay and within walking distance to big ben.

Bargain of a hotel for the area. Room was small and basic but clean.

Hotel is conveniently located. Victoria train station is 10mins walk away. Hotel is a little run down. Furniture kind of old and cramp but clean. Still decent if you simply want a place to sleep.

Cooperative and nice staff.

The location is not bad for its price. It is walking distance from the tube and many of the touristy sites. The room is very small (also tiny bathroom-I’m 5’9, I’m sure someone taller than me would not fit), but again, not bad for its price. The walls are very thin so you can hear people going up and down the stairs/talking. May not be the best location for a light sleeper (likely, I don’t have that issue). The shared bathrooms/showers were always kept clean and organized. Never had an issue finding a time to go/never busy. The only downside is there is no ac, the room was very hot, other than that it was not a bad location and would recommend it to anyone traveling on a budget.

The place was nice but the rooms were very very small and had to use an old school key to lock and unlock the door..so if there was an emergency I could be traps. very narrow flights of stairs to get to rooms. No room heater that worked. Coffee pot could not reach an outlet unless I put it on the floor. The water never got warm or hot.

Good for the price you pay

convenient location and the owner was very helpful. Hotel was clean

My room was awful. Hot water was hit or miss. I had to step up more than one foot to enter the tiny bathroom. No soap in the shower. No clock, no kleenix. The worst hotel I have stayed in in many years.

Receptionist was super friendly, however the door handle to the room lifting off the door on both sides, no control over room temperature, bathroom fan sounded like it could come away from the bearing at any second. I thought I'd be helpful when leaving and strip the bed, only to find stains all over the duvet and pillows, which was rather grim to see. Looking at the positives, there's loads of shops closed by and it's a 5 minute walk to Victoria Coach station.

Good budget hotel. Get exactly what you pay for. Good location for travel as close to Victoria stations. Clean enough. Friendly and helpful receptionist. Only major issue was I booked a double room but was given a twin room with two beds.