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Traveloka (848)

Other sources (2)

8.0

Very Good

From 848 reviews

Provided by travelers on

Cleanliness

7.7

Room Comfort

7.9

Meal

7.9

Location

8.2

Service and Facilites

8.0

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Hotel Area (20)

Bathroom (18)

Ambiance (16)

Surroundings (13)

Staff Friendliness (13)

Room Space (13)

Bedroom (13)

Wifi (11)

Activity Option (10)

Accessibility (9)

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Traveler Reviews Royal Caravan Trawas Hotel

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Customer reviews

N***a

Staycation

8.7

/10

Reviewed 2 week(s) ago

The location is easy to reach, the atmosphere is comfortable, the cleanliness of the hotel area and rooms, especially the bathroom, needs to be improved because there are many cockroaches in the bathroom. The food is really delicious even though I stayed on a weekday and had to have an a la carte breakfast. And what makes it fun is there are many spots for light trail runs that can enter the nearby forest, bushes, etc. It was quite a pleasant stay at the Royal Caravan.

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T***s

Staycation

8.2

/10

Reviewed 5 week(s) ago

It looks deserted, no one is staying there, with mediocre facilities... it's too expensive for a hotel with that SPT condition...

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Bulawambona E.

Staycation

9.4

/10

Reviewed 6 week(s) ago

The location is beautiful, but perhaps the maintenance could be improved. Parking is also accessible near the rooms.

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1 people find it helpful

F***i

Staycation

8.5

/10

Reviewed 7 week(s) ago

It was good, especially for camping.

1 people find it helpful

S***y

8.2

/10

Reviewed 8 week(s) ago

Quiet & comfortable sound for resting because of its beautiful environment. Suitable for outdoor activities & gathering with family or colleagues. If you have time, you will choose this place again as an option for resting. The place is spacious but as input, please improve the cleanliness so that the experience of staying can be more extraordinary.

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2 people find it helpful

W***a

Staycation

8.2

/10

Reviewed 11 week(s) ago

the staff very friendly,,the room very nice can see the penanggungan mountain,,,the pool also good

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I***a

8.4

/10

Reviewed 12 week(s) ago

Good, I like it, only the water is off at night, maybe it's for repairs, the cleanliness is lacking. But I like the service, it's very good and very nice.

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1 people find it helpful

A***s

5.6

/10

Reviewed 12 week(s) ago

Dirty building, rooms made from truck containers. . Public toilets are disgusting. No lights, lots of animals, dirty. If you want to feel like you're in a toilet accompanied by frogs, worms, and others, you can try it here. Small, smelly, and stuffy rooms. It's better to just come directly. See the hotel facilities yourself. Don't be tempted by the ads in the pictures. Breakfast? That's it. Three-star hotel. Cleanliness is far inferior to a villa. Very bad.

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3 people find it helpful

k***a

Leisure

8.5

/10

Reviewed 16 week(s) ago

The staff is friendly, the rooms are clean and tidy, but the environment is not very tidy, especially the swimming pool area, the floor around the pool is slippery, there is a lot of moss, the bathroom is not very clean, 🙏

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1 people find it helpful

t***i

Leisure

8.5

/10

Reviewed 16 week(s) ago

mountain view twin bed all twin, except the chair on the balcony terrace and glass is only available 1. finally take turns if you want to make coffee on the balcony while looking at Mount Penanggungan.

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1 people find it helpful

Wike I. J.

Staycation

8.0

/10

Reviewed 16 week(s) ago

Fun, kids friendly, suitable for family and relatives vacation. But it is very unfortunate that the hotel seems to lack maintenance, even though the environment is already supportive.

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D***I

6.7

/10

Reviewed 17 week(s) ago

The hotel staff are friendly but the atmosphere and cleanliness around the hotel are not well maintained. The grass and wild plants are tall.

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2 people find it helpful

A***s

Staycation

7.0

/10

Reviewed 18 week(s) ago

The room smelled bad, coincidentally the floor of the place where we were staying was a bit sticky.

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2 people find it helpful

R***R

Staycation

9.4

/10

Reviewed 19 week(s) ago

Overall satisfied.., it's just that the PR on the garden lights along the path to the swimming pool are out, so at night it feels a bit scary...

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W***y

Leisure

8.2

/10

Reviewed 25 week(s) ago

Very comfortable and quiet location, lots of play facilities

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Accommodation's Reply

08 Apr 2025

Dear Sir/Madam, W*y. Warm Greetings from Royal Caravan Hotel & Outbound Trawas. Thank you for choosing Royal Caravan Hotel and taking the time to share a review about our hotel. We are very happy that you stayed at our hotel. Thank you for your feedback, it will be our evaluation. And we are happy to wait for your return to Royal Caravan Hotel and of course with better service and facilities. Hospitality regards,. Management

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T***n

Staycation

9.0

/10

Reviewed 30 week(s) ago

The staff is very nice, but there are many foods in the restaurant that are not available.

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1 people find it helpful

a***h

6.8

/10

Reviewed 34 week(s) ago

This hotel has lots of insects, flies and ants, lots of items that are no longer suitable for use such as breakfast tables and chairs

5 people find it helpful

A***g

6.8

/10

Reviewed 36 week(s) ago

The place is actually very spacious but it is not maintained, it is very unfortunate. Hopefully there will be investors who want to maintain it.

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2 people find it helpful

Wahyu R.

10.0

/10

Reviewed 37 week(s) ago

Nice place, I feel comfortable there

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2 people find it helpful

SARI A. R.

Staycation

8.5

/10

Reviewed 43 week(s) ago

Actually, the service is okay, the cleanliness is also okay, the only minus is that the hotel is not well maintained & in my room, the wood of one of the beds was already broken so before the strange incident happened, I was told to replace it and immediately asked for it to be fixed & the cleanliness and maintenance of the hotel are lacking so it's not very attractive & it's worth it for that price.

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7 people find it helpful

Accommodation's Reply

10 Nov 2024

Dear Sir/Madam, Sari AR Warm Greetings from Royal Caravan Hotel & Outbound Trawas. Thank you for choosing Royal Caravan Hotel and taking the time to share a review about our hotel. We are very happy that you stayed at our hotel. We apologize for the inconvenience, thank you for the input given, it will be an evaluation for us. And we are happy to wait for your return to Royal Caravan Hotel and of course with better service and facilities. Hospitality regards,. Andrian Ristanto. Hotel Manager

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