Overall Ratings & Reviews Troppo Zone Puri Rama Resort

clogged toilet dirty room bad service moldy room

The hotel staff at the reception were very unhelpful. When I checked in, I got a room on the 2nd floor. I asked for help to bring it to the room because I was a woman and only with my mother, but I was refused. The same thing happened when I checked out.

Photo does not match the original, room is damp and dirty

Dirty smelly musty sticky Goosebumps

Location near Kuta center and beach

Good hotel, strategic location, near the mall, easy access to everywhere, close to Kuta beach, favorite😍 family vacation, good job

The bathroom, room, floor and bed were very dirty. Like it was never cleaned. Even towels were not provided. The staff was not friendly. Not staying there again. I'm fed up 😔

Great all, recommended budget hotels close to everywhere

The staff are all friendly and very helpful if there are complaints.

Everything is great, almost a month staying here everything is good

Nice room, friendly staff, everything is great

Checked in yesterday at 11pm, 20 Dec - 22 Dec, without breakfast, thank God Allah made it easy for us and we were able to rest soon.

nice but needs renovation and needs a lot of additions

By looking from the online gallery, the hotel is very good and the name also has"RESORT"in it. Expectations were already positive, until the hotel was very disappointing in terms of cleanliness, big 0, service, the staff were very unfriendly and lazy, I would rather go home and sleep, all the facilities were broken and not working properly, nothing. Never ever come back to this RESORT again!

Dirty room, not friendly & unhelpful staff, small bed, there is a lot of dust in the room, the bathroom is dirty, the water smells bad. No recommendation to stay

the service is not friendly at all, the atmosphere is very horror, sheets and blankets are not replaced so itchy itchy, a lot of mosquitoes, dust everywhere, smelly refrigerator, smelly room ... if you want to stay here think think again deh

Seriously. In the photo there are bean bags, pool and really nice lights. After arriving it looks like it's not maintained, very different from the photo. The blanket is itchy. The front area of the room has lots of cigarette butts that haven't been swept: (.

Several times stayed here. This time 3 nights, check in was easy but the staff was not friendly like a hotel. Check in towels & luggage bring your own and only shown where the room is. The toilet was broken noisy after being fixed it was broken again asked to change rooms because it was full even though there was an empty one in front of the pool. The AC was cold. For me, a girl staying in a room alone given a room at the back was really scary even though when I booked it I had asked for a room at the front.

Awesome hotel, comfortable, nice, cheap, near Kuta.

The hotel staff is not friendly, the room has a musty smell, the toilet is a bit dark and the lights are not bright