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Explore Dorsett Grand Labuan

Traveloka (93)

Other sources (138)

8.7

Very Good

From 93 reviews

Provided by travelers on

Cleanliness

8.8

Room Comfort

8.9

Meal

8.5

Location

9.0

Service and Facilites

8.8

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Traveler Reviews Dorsett Grand Labuan

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Customer reviews

Muhammad Y.

Business

7.0

/10

Reviewed 28 week(s) ago

Good. But until now the deposit return 70ringgit still not received in my bank account. It already more than 2 week. Please contact me in my email

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jafferi M. H.

9.7

/10

Reviewed 94 week(s) ago

All staff attitude best good soft full friendly comparative.

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Accommodation's Reply

16 Nov 2023

Dear Jafferi Syed Mashhood Hussain, Thank you for leaving us a wonderful review. We will share your compliments with our team to ensure continuous good service. Thank you again for sharing your experience and we look forward to welcoming you back to Dorsett Grand Labuan. Best regards, Faridah Ahad

Susana Y.

5.7

/10

Reviewed 96 week(s) ago

1. The hotel is quite old and dusty and very dirty. 2. Towels and other things are dirty (not clean) 3. Breakfast is just ordinary. 4. The terrace has a lot of bird droppings and is dirty with dust. 5. The hotel should be 2 stars.

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Accommodation's Reply

07 Nov 2023

Dear Mohammad Jusuf Adi, Please accept our sincere apologies for the unpleasant experience that you encountered during your recent stay at our hotel. We do appreciate your kind patience and understanding as we continue to improve our quality and services in order to serve you better. Thank you again for sharing your experience and we look forward to welcoming you back to Dorsett Grand Labuan. Best regards, Faridah Ahad

Muhammad R.

8.5

/10

Reviewed 108 week(s) ago

Good time for breakfast. Start at 6:00 up to 10:00

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Accommodation's Reply

28 Aug 2023

Dear Fajar Sidik Hartono, Thank you for leaving us a wonderful review. We will share your compliments with our team to ensure continuous good service. Thank you again for sharing your experience and we look forward to welcoming you back to Dorsett Grand Labuan. Best regards, Faridah Ahad

Ranggasamy

Business

9.4

/10

Reviewed 318 week(s) ago

Best hotel to stay in Labuan. Walking distance to city centre. Easy and fast during check in. Room is spacious and clean. love it.

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MAIZATUL A. M.

9.7

/10

Reviewed 358 week(s) ago

The room is spacious, staff are friendly, breakfast could have been better however. Would come here again. Overall it was a pleasant stay.

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Azlisham M.

Business

8.5

/10

Reviewed 359 week(s) ago

Th hotel was fine and meet my expectation.

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D LAI LA

6.2

/10

Reviewed 361 week(s) ago

Since check in till checkout the air condition was so bad not working well, very hot in the room..

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Rodney Y. C. K.

Business

8.8

/10

Reviewed 374 week(s) ago

Convenient and great location to stay

1 people find it helpful

Norhannisah B. A. D.

Family

9.7

/10

Reviewed 382 week(s) ago

Beautiful view from our hotel room. Very near the shopping complex. Room was spacious and comfortable. We really enjoy our stay at Dorsett Labuan.

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Norhannisah Binti Ahmad Daud

Family

9.7

/10

Reviewed 382 week(s) ago

My 1st time to Dorsett Labuan & it was a wonderful experience. The view from my hotel room was very nice. Room was comfortable & my kids enjoy our stay very much.. Great service.

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Munzir

Romantic

8.5

/10

Reviewed 385 week(s) ago

pleasant stay. good place to stay. strategic location

1 people find it helpful

Mohd K. B. A. M.

Family

9.7

/10

Reviewed 388 week(s) ago

Good front desk and clean room

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Amanda J. H.

Family

9.1

/10

Reviewed 389 week(s) ago

Thumbs up for room amenities. Attention should be given for pillow comfort and condition. Cleanliness on the room verandah can be improved.

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JANSHAH MOKTAR

Family

9.7

/10

Reviewed 393 week(s) ago

Best for family vacation. All have.

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Norazizah b. a. k.

Family

9.7

/10

Reviewed 393 week(s) ago

Great. Will go next time.

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Nur F.

Family

9.7

/10

Reviewed 399 week(s) ago

Very good. I think it is the best hotel I have been to in Labuan. Definitely will come back.

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Mohammad R. B.

Romantic

9.4

/10

Reviewed 400 week(s) ago

Love the pool and the spacious room! But room not soundproof, I can hear every details people talking and noises at night made us hard to sleep. And we rented car for the trip however the hotel carpark is full so its a bit far us to walk from nearby car park available to the hotel. Do you have any doors beside the front doors? Why we can't find one. Overall is lovely. Surely will come again.

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Syika E. S. R.

Family

9.7

/10

Reviewed 401 week(s) ago

Very nice hotel safe, comfortable, very friendly staff dann very clean hotel

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Sun T. L.

Family

8.5