9.0
Exceptional
From 1,358 reviews
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Cleanliness

9.3

Room Comfort

9.3

Meal

8.9

Location

9.3

Service and Facilites

9.3

People often mention about Mandarin Oriental Jakarta
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Staff Friendliness (46)
Room Space (45)
Bedroom (40)
Ambiance (39)
Bathroom (39)
Taste (39)
Distance to City Center (38)
Hotel Area (38)
Accessibility (36)
Surroundings (35)
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Traveler Reviews Mandarin Oriental Jakarta

Number of reviews per page
20
40
Customer reviews
D***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 day(s) ago
Have stayed here many times, as usual it is always comfortable and impressive.
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A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.3
/10
Reviewed 5 day(s) ago
A very good hotel next to bundaran HI. Plaza Indonesia and Grand Indonesia are in walking disctance. The service was excellent, room was complete and in good condition. The breakfast was complete, but a little bland and some were hard. I think that the deposit is too high though, Rp1Mio, maybe it needs to be included in the hotel description. Love the swimming pool, the bathub, and the wardrobe. Absolutely will come again.
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M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Great location... Perfect for a staycation and enjoying the drive-free area on Sunday mornings. The hotel rooms are spacious, complete with a sofa, work desk, wardrobe, and spacious bathroom. The breakfast options are varied and delicious. The staff is very friendly and helpful.
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Pipit D. R. O.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
We had an absolutely amazing stay at Mandarin Oriental Jakarta for our anniversary. From the moment we arrived, everything was smooth. The front desk team were lovely and a big shoutout to Kelly, who went above and beyond with her hospitality and personally walked us to our room. She was fantastic!!!💗 The room was beautifully set up with decorations and a surprise cake, which made it feel extra special🙈🪭Everyone we came across was warm and welcoming, and the attention to detail was next level especially the housekeeping came by twice a day to keep everything spotless and make sure we were completely comfortable💯 The amenities were spot on, everything you could possibly need was there. And the breakfast was I ncredible! So many great options, and we genuinely enjoyed every bite🍽️ Can’t thank the team at MO Jakarta enough for making our anniversary stay so memorable. We’ll definitely be back x!🩷
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G***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 3 week(s) ago
Overall good experience, but need more food variety for breafast
1 people find it helpful
F***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Friendly hotel staff, strategic location, and okay rooms.
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Safaruddin
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Your holiday will be more enjoyable by staying at this hotel.
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Accommodation's Reply
07 Jul 2025
Dear Safaruddin, Thank you for your positive review. We are very pleased to know that our services and facilities met your expectations and that you enjoyed your stay at Mandarin Oriental, Jakarta. The entire staff of Mandarin Oriental, Jakarta looks forward to your next visit. Warm regards, Dom. Dominik Hengge. Hotel Manager
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T***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Front desk staff, room service staff, bfast staff and fitness & pool staff were friendly & helpful
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Accommodation's Reply
07 Jul 2025
Dear Guest, It's been a great pleasure to have you staying with us and we are delighted to know that your stay experience has been a wonderful one. All of us are awaiting for your return in the near future. Kind regards, Dom Dominik Hengge Hotel Manager
O***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Staying at Mandarin Oriental Jakarta was an amazing experience! The service was truly excellent, with all the staff being very friendly and helpful from check-in to check-out. The hotel is also kids-friendly — they provided fun activity kits and exciting activities for the little ones during our stay. Breakfast was delicious and offered a wide variety of both local and international options. The strategic location in the heart of the city made our staycation even more memorable.
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1 people find it helpful
Accommodation's Reply
07 Jul 2025
Dear Guest, It's been a great pleasure to have you staying with us and we are delighted to know that your stay experience has been a wonderful one. All of us are awaiting for your return in the near future. Kind regards, Dom Dominik Hengge Hotel Manager
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Safaruddin
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
A comfortable hotel for all activities in the capital city of Jakarta.
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Accommodation's Reply
07 Jul 2025
Dear Safaruddin, Thank you for your positive review. We are very pleased to know that our services and facilities met your expectations and that you enjoyed your stay at Mandarin Oriental, Jakarta. The entire staff of Mandarin Oriental, Jakarta looks forward to your next visit. Warm regards, Dom. Dominik Hengge. Hotel Manager
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Safaruddin
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The room is clean, very comfortable when praying, the friendly staff always make you feel at home at Mandarin Oriental.
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Accommodation's Reply
07 Jul 2025
Dear Safaruddin, Thank you for your positive review. We are very pleased to know that our services and facilities met your expectations and that you enjoyed your stay at Mandarin Oriental, Jakarta. The entire staff of Mandarin Oriental, Jakarta looks forward to your next visit. Warm regards, Dom. Dominik Hengge. Hotel Manager
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Safaruddin
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The most recommended hotel for business and leisure trips.
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Accommodation's Reply
07 Jul 2025
Dear Safaruddin, Thank you for your positive review. We are very pleased to know that our services and facilities met your expectations and that you enjoyed your stay at Mandarin Oriental, Jakarta. The entire staff of Mandarin Oriental, Jakarta looks forward to your next visit. Warm regards, Dom. Dominik Hengge. Hotel Manager.
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Safaruddin
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Hotel with the best service, friendly and professional staff, very suitable for rest and business in this hotel.
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Accommodation's Reply
07 Jul 2025
Dear Safaruddin, Thank you for your positive review. We are very pleased to know that our services and facilities met your expectations and that you enjoyed your stay at Mandarin Oriental, Jakarta. The entire staff of Mandarin Oriental, Jakarta looks forward to your next visit. Warm regards, Dom. Dominik Hengge. Hotel Manager.
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K***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Staff was attentive. Fully assisted upon check-in. Room was huge and the bed is very comfortable. Restaurant staffs were very friendly and helpful. The hotel has very strict checks before entering the hotel.
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Accommodation's Reply
07 Jul 2025
Dear Guest, It's been a great pleasure to have you staying with us and we are delighted to know that your stay experience has been a wonderful one. All of us are awaiting for your return in the near future. Kind regards, Dom Dominik Hengge Hotel Manager
L***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Enjoyable, will stay here again next time
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Accommodation's Reply
12 Jun 2025
Dear Guest, Thank you for your positive review. We are very pleased to know that our services and facilities met your expectations and that you enjoyed your stay at Mandarin Oriental, Jakarta. The entire staff of Mandarin Oriental, Jakarta looks forward to your next visit. Warm regards, Dom. Dominik Hengge. Hotel Manager
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ALFIAN H.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Excellent staff, great location, nice view from the room overlooking Jakarta's landmark “Bundaran HI”.
1 people find it helpful
Accommodation's Reply
12 Jun 2025
Dear Alfian H, It's been a great pleasure to have you staying with us and we are delighted to know that your stay experience has been a wonderful one. All of us are awaiting for your return in the near future. Kind regards, Dom Dominik Hengge Hotel Manager
h***n
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
Everything was okay, only check-in was slow because the room wasn't ready.
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Accommodation's Reply
12 Jun 2025
Dear Guest, Thank you for taking the time to share your experience with us. We regret the unpleasant experience you had during the check-in process. We will review this with the relevant team to ensure our service remains professional and comfortable for our guests. Your feedback is very valuable for us to continue to improve the quality of our services in the future. We look forward to welcoming you back with a better experience in the future. Warm regards, Dom. Dominik Hengge. Hotel Manager.
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V***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
Favorite hotel for staycation! Huge room with reasonable price.
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Accommodation's Reply
07 Jul 2025
Dear Guest, It's been a great pleasure to have you staying with us and we are delighted to know that your stay experience has been a wonderful one. All of us are awaiting for your return in the near future. Kind regards, Dom Dominik Hengge Hotel Manager
adil S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Great and nice for holidays staying.
1 people find it helpful
Accommodation's Reply
24 Apr 2025
Dear Adil S, It's been a great pleasure to have you staying with us and we are delighted to know that your stay experience has been a wonderful one. All of us are awaiting for your return in the near future. Kind regards, Andy Andrew Abram General Manager
D***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
As usual, it was a very memorable stay here.
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1 people find it helpful
Accommodation's Reply
24 Apr 2025
Dear Guest, Thank you for your positive review. We are very pleased to know that our services and facilities met your expectations and that you enjoyed your stay at Mandarin Oriental, Jakarta. The entire staff of Mandarin Oriental, Jakarta looks forward to your next visit. Warm regards, Andy. Andrew Abram. General Manager.
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Number of reviews per page
20
40