Overall Ratings & Reviews Mercure Serpong Alam Sutera

The vibe and hotel location is good near to city. However, suggest to always use standard of Mercure hotel as I experienced in other cities. My suggestion are: 1) Staff is good but need to improve more better in providing service to customer such as escort guest to get a key when room available not till the guest ask the key. 2) Room is not like standard, there is no shower bathroom overhead with the type of room that I reserve (not comparable in the price I got from other Mercure hotel). 3) There were repairs by the repairman which made a hammering sound and disturbed the guests who were resting. Hope this feedback can have better improvement in the future.

comfortable, often order there.

Very comfortable, have ordered several times at the same hotel

Next to EMC Hospital, also close to Living World

Satisfied and next time will stop by and stay again.

I am happy to stay at this hotel because the location is close to the mall, there are also many places to eat around.

nice, comfortable.. the absorption is good.. the staff is friendly

Please check the contents of the bathroom, soap, shampoo, etc. Yesterday the soap was empty.

Hotel staff are friendly, very helpful.

The hotel location is close to the mall and the breakfast menu is quite varied.

Facility shows age, bathroom design a bit weird, pool was OK, sufficient parking. Good location

Good clean and newly refurbished

Very good, good, overall all the service is friendly

You can't just change the guest name.

Location was great, within walking distance to Living World and Broadway (new hangout spot). Hotel was decent, and a little old, but fairly clean and comfortable.

I had a bad experience when I was going to CI. With the excuse that it had just been cleaned, I was only able to enter the room at 4 pm. I got a connecting room, on a floor that was being renovated, the room felt stuffy. The interior of the room also needed to be renovated

Thank you to Mercure Serpong for preparing a message and cake for my son's birthday. The experience of staying here was pleasant. The swimming pool is nice, the room is clean, the staff is friendly, the food is delicious. I just love the very limited variety of breakfast.

Good service, staff is also good.

The staff was friendly, and the room was super cold

clean, friendly service, delicious breakfast