8.4
Very Good
From 356 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.3

Location

8.4

Service and Facilites

8.5

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Kemesraan Kakitangan (14)
Suasana (14)
Bilik tidur (14)
Persekitaran (11)
Ruang Bilik (10)
Rasa (10)
Kawasan Hotel (9)
Kebolehcapaian (8)
WiFi (8)
Bilik air (8)
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Traveler Reviews Puri Saron Senggigi Hotel

Number of reviews per page
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40
Customer reviews
Friska A.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
The best room is 304, yesterday we didn't get a single bed room even though it was requested and according to the booking, but there was a group so we got a twin room in a tight spot but there was still a gap because there was a light in the middle, it's okay because it was explained in detail by the receptionist, just a little disappointed hehe and there is no elevator here, so you have to go up to the 2nd & 3rd floor, but the atmosphere is nice, if it's for the first floor it seems like all bungalows. The atmosphere and food are very nice, you can also play directly on the beach.
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1 people find it helpful
Anita A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 9 week(s) ago
Spacious room, good bathroom, clean condition, intermittent Wi-Fi. Especially if you get a corner room, Wi-Fi is difficult to connect. Connected to the beach, perfect for sunsets or morning walks.
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1 people find it helpful
T***n
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Leisure
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8.5
/10
Reviewed 12 week(s) ago
A bathroom without an exhaust fan and windows means circulation is not good.
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2 people find it helpful
L***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 12 week(s) ago
Nice hotel, but the bathroom is hard to close, the lock uses a hook that doesn't fit, so it's very hard to close
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e***h
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Staycation
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10.0
/10
Reviewed 14 week(s) ago
Friendly staff, cleaning service is also okay
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1 people find it helpful
R***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 16 week(s) ago
Overall good only the Internet Network does not reach the Room. if we want to send emails or other documents we have to go out of the room or in an open place it would be better if the internet could be connected to the rooms
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A***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
it's was nice place to vacation
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Accommodation's Reply
18 Jun 2025
Thank you for taking the time to review our hotel,your comments are very much valued,we appreciate your comments regarding our customer service and ongoing upgrades.
Awang F.
icon-Leisure
Leisure
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8.2
/10
Reviewed 24 week(s) ago
the hotel is nice and clean the staff is friendly the atmosphere is swimming
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1 people find it helpful
Accommodation's Reply
12 May 2025
Dear Mr. Awang, Ok, thank you for your review and rating for Puri Saron Senggigi Hotel because this review is very helpful for Puri Saron Senggigi customers.
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Kasmiati A. D.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 25 week(s) ago
Overall it's okay, just want to ask, is the hotel really self-service? I mean there are no staffs to help us while we're there, there are some staffs who are not very friendly either.
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1 people find it helpful
Accommodation's Reply
12 May 2025
Dear Mrs. Kasmiati, Thank you very much for your input. We will train other staff to always care and be friendly to every guest who visits Puri Saron Senggigi.
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HILMIAH
icon-origin-TRAVELOKA
9.7
/10
Reviewed 25 week(s) ago
The hotel staff is friendly and ready to help with all our needs, the place is cool and the facilities are complete, it is recommended because it is also low budget.
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+2
1 people find it helpful
Accommodation's Reply
12 May 2025
Dear Mrs. Hilmiah, Ok, thank you for your review and rating because this review will really help potential customers to choose Puri Saron Senggigi as one of the places to vacation while in Lombok.
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b***u
icon-origin-TRAVELOKA
8.4
/10
Reviewed 27 week(s) ago
Good location, beach neat and clean surrounding.
1 people find it helpful
Accommodation's Reply
12 May 2025
Thank you for taking the time to review our property,your comments are very much valued,we appreciate your comments regarding our customer service and ongoing upgrades.
Emi L.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
Nice environment, friendly staff, clean rooms, direct access to the beach, beautiful sunset
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Accommodation's Reply
12 May 2025
Dear Mrs. Emi, Ok, thank you for your review and rating because this comment is very helpful for prospective customers who will be vacationing at Puri Saron Senggigi.
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N***g
icon-origin-TRAVELOKA
8.5
/10
Reviewed 32 week(s) ago
quite comfortable and affordable
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Accommodation's Reply
25 Mar 2025
Thank you for you have time to review our propert cause with your ratting very much valued to our property for next customer. Thank you
d***y
icon-origin-TRAVELOKA
6.6
/10
Reviewed 37 week(s) ago
Very disappointed. I have booked a room on the 1st floor. Instead I was given a room on the 3rd floor. Why didn't you confirm it to me, so I could move to another hotel. I was informed when I checked in. It should have been confirmed since I booked. Because I booked it far in advance. More than a week before. Just entered the toilet, the water in the bathroom smelled really bad. There was often no water in the toilet. When taking a shower, the soap and shower water suddenly didn't come out. Called the receptionist back and forth, they said the tower machine was refilling. Disappointed with this stay
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1 people find it helpful
Accommodation's Reply
13 Feb 2025
Ok sir, we apologize for the inconvenience you caused during your stay at Puri Saron Senggigi Hotel because it was not in accordance with the location of the room you booked, so we will fix our reservation system. Thank you. Management
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N***l
icon-Leisure
Leisure
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9.7
/10
Reviewed 37 week(s) ago
Hotel was near to beach. Meal at hotel was good and affordable price. Walking distant to rental bike shop.
2 people find it helpful
Accommodation's Reply
13 Feb 2025
Ok thank you for you comment and review to our property and we always to keep service the best to our customer. Thank you Management
Fenny M. P.
icon-origin-TRAVELOKA
5.6
/10
Reviewed 41 week(s) ago
I don't want to come here anymore because it turns out it's not as beautiful as it looks on the app.
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1 people find it helpful
Accommodation's Reply
16 Jan 2025
Dear Fenny Ms. Thank you for taking the time to review our property,your comments are very much valued.we appreciate your comments regarding our customer service and ongoing upgrades. Thank your and best regards Management
W***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 48 week(s) ago
comfortable and quiet location, suitable for family holidays.
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1 people find it helpful
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amran z.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 51 week(s) ago
The hotel staff service is good and initiative, clean, cold AC, warm and hot water is available. Only if you use the warm shower water for a long time, the electricity often suddenly goes off.
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2 people find it helpful
Accommodation's Reply
16 Nov 2024
Dear Amran Zamzami, Thank you for taking the time to review our property,you comments and ratting are very much valued.We appreciate your comments and ratting regarding our customer service and ongoing upgrades.
I***I
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 60 week(s) ago
Good service with friendly staff. When we told the staff that we will check out early, they offer breakfast boxes and wake up call. This is absolutely tremendous. Recommended to stay here.
1 people find it helpful
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RINRIN L.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 67 week(s) ago
The hotel is quite comfortable, the rooms are spacious, but there is no lift, we were on the 3rd floor so it was a hassle going up and down, behind the hotel there is access to Senggigi beach, we didn't take the breakfast package because we wanted to check out early in the morning to snorkel to Gili Nanggu.
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4 people find it helpful
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