Overall Ratings & Reviews Tru by Hilton Williamsville Buffalo Airport

Was good

Great hotel very convenient

The property was colorful and clean. What I didn’t like about this hotel, is that they didn’t cater for people who don’t eat pork. The breakfast was good but my friend was unable to anything much. Add turkey and chicken bacon.

Front lobby staff were great. Convenient to airport. Hotel room was okay in terms of cleanliness, but lots of wear and tear. Beds and pillows were awful. Could plainly hear all noise (screaming guests) in the hallway. Wouldn’t stay again. Better options available

breakfast offering was good close to freeway

There was no bar, no restaurant, as stated on the app in Expedia. We read that there was both here!

This hotel is worth the price. The staff is super friendly and knowledgeable.

Great accommodations!

Great accommodations, for a fair price.

Very friendly and accommodating.

I had a great time.Staff was very nice

Hotel was super nice and clean. Front desk staff is very friendly! Can be a bit loud if you are on the first floor right by the lobby.

The property is conveniently located to the airport and reasonably priced.

Nice and clean hotel nearby the airport. Very good breakfast with broad variety of options. Very pleasant staff always ready to help. Water bottle refill with good drinking water. Fully recommend

Staff members were all friendly and helpful. Room was clean and comfortable. Lots of breakfast options.

Terrible Experience. First, called the Tru hotel to ask for the shuttle. They said it was going to arrive in 15 minutes and we ended up having to wait 50 minutes in the rain. When we called again, they literally said that they had taken a flight crew to a private airport ant that they were their priority. And to make things a lot worse the power went off around 7pm and did not return until 11pm or so. No explanation, no apologies, nothing. We were not able unpack and we could not shower either as we were in complete darkness. How's that a Hilton hotel does not have a generator? It is beyond my comprehension. Needless to say, please do yourselves a favor and stay somewhere else.

Wonderful staff very kind , however noise matttess gave me terrible back pain I couldn’t stay more than 1 night on my 8 day stay

Clean room and professional staff

The only real issue was that the bed was very uncomfortable! I did not get any good sleep. Continental breakfast was good but staff didn't keep up with keeping floor spills cleaned up.

Nice hotel