Overall Ratings & Reviews Tru By Hilton El Paso East Loop 375

Pricy but nice

Amazing staff! Followed up with text messages to see how thi gs were going and if i needed anything. Will stay there again!

Great s r ice nice location and super comfy rooms. The atmosphere was amazing

Great spot

It was clean

I was traveling alone as my father was admitted to a hospital near by. As a women the fear of traveling alone is valid, front desk clerk made accommodations for me to stay on the 1st floor and feel safe.

Cool experience

Great hotel

We’re there for three days and not once did they come to clean nor offer clean towels. We had to go outside where they had the carts and take some.

Excellent service , no complaints just the best little expensive that’s all

Clean property and room. Wonderful team and convenience of food/drinks author having to leave the property

Always A good option

The staff was accommodating and friendly. The hotel was very clean. The lobby had board games, a foosball table and a pool table. This was great entertainment for my children.

Clean/modern amenities.family/kid friendly.

Overall the hotel was nice. The room was minimal and a bit small. However the bed was a larger king and the shower was a large walk-in which was really nice. There were 2 things that kept me from giving a total 5 star rating…housekeeping cleans room every other day and they will give you extra towels whenever requested which is ok with me. But on the day of housekeeping we returned from a long outing to find our room had not been cleaned which was disappointing. It was already too late in the day to request housekeeping. We did however report it to the front desk. Secondly, the evening front desk clerk was the most unfriendliest person. Never saw her smile, acted like she wished she wasn’t there, and didn’t want to be bothered. I might possibly stay there again but I would have to give it a lot of thought. After having said this…I must give kudos to the morning front desk clerk. She was professional, friendly, and made you feel like you mattered.

Great and beautiful

Has a good vibe, I look for Tru properties now when I travel.

Everything

na

Great staff, great place but the swimming pool looked dirty and there weren’t any great restaurants to eat at.