8.8
Very Good
From 3,257 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.0

Meal

8.8

Location

8.9

Service and Facilites

9.0

People often mention about DoubleTree by Hilton Jakarta - Diponegoro
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Bedroom (43)
Family Friendly (42)
Staff Friendliness (41)
Distance to City Center (38)
Hotel Area (38)
Ambiance (36)
Taste (36)
Variety (36)
Bathroom (35)
Room Space (33)
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Traveler Reviews DoubleTree by Hilton Jakarta - Diponegoro

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40
Customer reviews
H***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
My niece asked me to have staycation, and I think Doubletree is the right place for kids. it has very nice large swimming area sorounding the green. Very nice and cozy.
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l***a
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Leisure
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10.0
/10
Reviewed 3 week(s) ago
The hotel staff is friendly and kind. The price is affordable.
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K***a
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Staycation
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10.0
/10
Reviewed 4 week(s) ago
Double tree diponegoro is very cool.. the facilities are quite complete especially for kids, there are lots of facilities for children's activities during the holidays there. providing a beautiful and enjoyable moment. the staff is friendly and very good service. the rooms and hotel area are clean. also complete with the availability of an iron in the room
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1 people find it helpful
F***y
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Staycation
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10.0
/10
Reviewed 5 week(s) ago
My son really likes to stay here for a staycation. One night will not be long. The room, bed, pillow and the atmosphere are very comfortable. The swimming pool and breakfast are also special (almost all menus are available). Highly recommend staying here.. 🩷
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E***r
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
I stayed over the weekend for a family staycation and had a wonderful experience. This is a family-friendly hotel with helpful staff who made us feel welcome throughout our stay. The swimming pool and gym facilities were excellent — clean, well-maintained, and perfect for both relaxation and a quick workout. Very recommended for families looking for a comfortable and enjoyable getaway.
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R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
the food and drinks are all delicious, nothing is a failure. next time I go to Jakarta, I will stay here again
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H***y
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Staycation
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8.5
/10
Reviewed 6 week(s) ago
Services and facilities are further improved
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1 people find it helpful
D***e
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Staycation
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8.8
/10
Reviewed 7 week(s) ago
The warm hospitality began the moment we arrived. The check-in process was smooth, and of course, the signature warm nuts cookie is a charming touch that never fails to make you feel welcome. The room itself was spacious, clean, and comfortable, with modern touches and a serene city view that offered just the right amount of urban charm. We also enjoyed the pool area—lush, resort-style, and perfect for relaxing without leaving the city.
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2 people find it helpful
Christine
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Staycation
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9.1
/10
Reviewed 7 week(s) ago
Stayed at the hotel over long weekend, the hotel was super packed w family. Restaurant is under renovation and that made super cramped inside. However slow service from the staff to check and confirm on the bfast at the restaurant, and that made long queue just to enter the restaurant and have bfast there.
1 people find it helpful
Dani H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
friendly hotel staff, large swimming pool, good facilities, delicious food, clean rooms
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5 people find it helpful
Yogi D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Great hotel with friendly staff, clean room and the best part is the huge swimming pool and the kids club.
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N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
great service from the staff and one of the best swimming pool hotel in jkt
1 people find it helpful
T***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Clean, comfy, , near from public transportation
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Y***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Our family has long wanted to stay at this hotel because we heard about its swimming pool which is famous for being very large and also well-designed among shady trees. Finally had the opportunity to stay 2 nights during the long weekend in May 2025. From the beginning, check-in was very fast and easy, plus complimentary cookies that the children fought over. The room size is actually normal but complete and thoughtful amenities for business travelers and family vacations are available in full. Unfortunately, the refrigerator is not cold enough. The breakfast is quite good although there is not much variety but at least there is a change of menu every day so you don't get bored if you stay for a few days. There are also many delicious foods around the hotel such as the Megaria canteen and the Metropole Cinema. Taman Ismail Marzuki is also still walking distance for tourism with children. And of course the star is the swimming pool plus the Kids Club with quite complete games ranging from toddlers to teenagers (Playstation available). Our family swam 2 days in a row for hours. The changing rooms and bathrooms are also very clean and comfortable with shampoo and soap already available in each cubicle. It was a 9/10 experience. Kids love every minute of our stay, definitely will go back again here.
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3 people find it helpful
A***z
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Staycation
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10.0
/10
Reviewed 13 week(s) ago
Perfect staycation for me and my wife. Gonna come back here again with my kid soon.
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B***n
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Staycation
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9.4
/10
Reviewed 13 week(s) ago
Nice hotel with friendly staffs.
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R M D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 14 week(s) ago
We enjoyed our stay. The check-in experience was easy and convenient. The room is great and super comfy, the kids love it. Everything is nice and neat. And the housekeeping team was very fast to respond to my request.
1 people find it helpful
Accommodation's Reply
24 Apr 2025
Dear Mr. RMD, Thank you so much for sharing your kind words with us! We’re absolutely delighted to hear that you and your family enjoyed your stay—from the smooth check-in to the comfy room your kids loved. It truly warms our hearts to know that our housekeeping team could make your experience even more seamless with their prompt service. It was a pleasure having you with us, and we can’t wait to welcome you and your family back for another memorable stay. Warmest regards, DoubleTree by Hilton Jakarta - Diponegoro
H***a
icon-origin-TRAVELOKA
5.3
/10
Reviewed 15 week(s) ago
There were many cockroaches in the toilet and room. Then when I ordered a drink, the glasses were mossy. And the hotel service was very unfriendly and slow. Very unsatisfying!
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4 people find it helpful
Accommodation's Reply
24 Apr 2025
Dear Ms. Hanna, Thank you for taking the time to share your recent experience with us. On behalf of the Management DoubleTree by Hilton Jakarta - Diponegoro, we sincerely apologize for the inconveniences you encountered during your stay. It is truly disheartening to learn that your expectations were not met, especially in regard to cleanliness, the condition of the glassware, and the level of service provided. Please be assured that this is not reflective of the standards we strive to uphold. Your feedback has been immediately shared with related teams for urgent review and corrective actions. We are also reinforcing our service training to ensure a warmer and more responsive hospitality experience in every guest interaction. We genuinely value your feedback as it helps us improve, and we would deeply appreciate the opportunity to restore your trust in us. Should you be open to giving us another chance, please reach out to us directly so we can personally take care of your next visit. Warm regards, DoubleTree by Hilton Jakarta - Diponegoro
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Wendi j.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Polite service, varied food
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1 people find it helpful
Accommodation's Reply
24 Apr 2025
Dear Mr. Wendi, Thank you so much for your kind words. We’re truly delighted to hear that you enjoyed the variety of our food and the courteous service from our team. Your appreciation means a lot to us and serves as a wonderful motivation to continue delivering memorable experiences. We look forward to welcoming you back soon at DoubleTree by Hilton Jakarta – Diponegoro, where a warm cookie and heartfelt hospitality will always await you. Warm regards, DoubleTree by Hilton Jakarta – Diponegoro
A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
stayed for the weekend, there was a slight problem during check in, the concierge took my bag but didnt give me luggage card til i asked for it, too clumsy for a hilton chain hotel. all and all hotel was super nice esp the pool. bfast was okay.
1 people find it helpful
Accommodation's Reply
24 Apr 2025
Dear Mr. A, Thank you for choosing to stay with us over the weekend and for taking the time to share your experience. We sincerely apologize for the inconvenience you encountered during check-in, especially regarding the luggage handling. Your feedback is truly valuable, and we will be addressing this with our team to ensure our service better reflects the high standards we aim to uphold as part of the Hilton family. We’re delighted to hear you enjoyed our pool and that the overall stay was pleasant. Your comments on breakfast have also been noted as we continually strive to improve every aspect of our guests’ experiences. We hope to have the pleasure of welcoming you back for a smoother and even more enjoyable stay in the near future. Warm regards, DoubleTree by Hilton Jakarta - Diponegoro
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