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Traveloka (4,613)

Other sources (41)

8.4

Very Good

From 4,613 reviews

Provided by travelers on

Cleanliness

8.5

Room Comfort

8.4

Meal

8.5

Location

8.7

Service and Facilites

8.5

People often mention about Swiss-Belhotel Borneo Samarinda

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Distance to City Center (111)

Staff Friendliness (105)

Bedroom (101)

Room Space (97)

Ambiance (91)

Bathroom (91)

Accessibility (87)

Surroundings (82)

Hotel Area (81)

Family Friendly (75)

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Traveler Reviews Swiss-Belhotel Borneo Samarinda

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Customer reviews

L***a

10.0

/10

Reviewed 1 week(s) ago

Comfortable & very worth it. Love swimming in the afternoon here every time I stay.

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Accommodation's Reply

25 Sep 2025

Dear L*a, thank you for choosing us as your second home when visiting Samarinda. We are pleased to hear that you had a pleasant experience while staying with us. We look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Stay safe, stay healthy! Warm regards, General Manager

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T***i

Business

9.7

/10

Reviewed 1 week(s) ago

Strategic location, walking distance to the mall. Rooms are quite spacious. Amenities are complete, but there's no hair dryer in the bathroom. The restaurant is spacious, and the breakfast menu is varied and delicious.

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Accommodation's Reply

25 Sep 2025

Dear T*i, thank you for choosing us as your second home during your visit to Samarinda. We are pleased to hear that you had a pleasant experience while staying with us. We look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Stay safe, stay healthy! Warm regards, General Manager

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Verified Traveler

Business

8.5

/10

Reviewed 1 week(s) ago

Providing a water heater in the room would be better than having to get water from the dispenser in the hallway.

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Accommodation's Reply

25 Sep 2025

Dear G*t, thank you for choosing us as your second home during your visit to Samarinda. We sincerely apologize for any inconvenience you experienced while staying with us. We will immediately follow up on this matter to prevent a recurrence in the future. Once again, we apologize for any inconvenience you experienced. We look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Stay safe, stay healthy! Warm regards, General Manager

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Verified Traveler

Business

8.5

/10

Reviewed 2 week(s) ago

"The hotel staff were super friendly and helpful. The room was clean and comfy, and the breakfast buffet was amazing! Loved the location too, super close to main attractions. Would definitely stay here again 😊."

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Accommodation's Reply

25 Sep 2025

Dear G*t, thank you for choosing us as your second home during your visit to Samarinda. We are pleased to hear that you had a pleasant experience while staying with us. We look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Stay safe, stay healthy! Warm regards, General Manager

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HELMI

10.0

/10

Reviewed 2 week(s) ago

Great, clean rooms & good service

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1 people find it helpful

Accommodation's Reply

25 Sep 2025

Dear Helmi, thank you for choosing us as your second home during your visit to Samarinda. We are pleased to hear that you had a pleasant experience while staying with us. We look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Stay safe, stay healthy! Warm regards, General Manager

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Agus y.

Leisure

8.5

/10

Reviewed 3 week(s) ago

Don't expect much in terms of internet and TV in the room. Other than that, it's pretty good, for the price.

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Accommodation's Reply

25 Sep 2025

Dear Agus, thank you for choosing us as your second home during your visit to Samarinda. We sincerely apologize for any inconvenience you experienced while staying with us. We will immediately follow up on this matter to prevent a recurrence in the future. Once again, we apologize for any inconvenience you experienced. We look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Stay safe, stay healthy! Warm regards, General Manager

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Hasny P.

7.7

/10

Reviewed 3 week(s) ago

- Pool facilities are inadequate for children - Staff are rude when explaining pool rules - Too many swimming rules. Even though we girls were wearing thin t-shirts and short leggings, we still couldn't swim.

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1 people find it helpful

Accommodation's Reply

25 Sep 2025

Dear Hasny, thank you for choosing us as your second home during your visit to Samarinda. We sincerely apologize for any inconvenience you experienced while staying with us. We will follow up on this matter immediately to ensure it does not happen again in the future. Once again, we apologize for any inconvenience you experienced. We look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Stay safe, stay healthy! Warm regards, General Manager

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Rizki S.

Staycation

9.7

/10

Reviewed 3 week(s) ago

Friendly staff, very strategic location, fast CI CO process, amazing breakfast, clean room, cold AC, hot water, kettle, refrigerator works well. The only minus is that there is a lot of moss in the swimming pool, you have to be very careful with children because they can slip.

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Accommodation's Reply

25 Sep 2025

Dear Rizki, thank you for choosing us as your second home during your visit to Samarinda. We are pleased to hear that you had a pleasant experience while staying with us. We look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Stay safe, stay healthy! Warm regards, General Manager

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M***d

9.0

/10

Reviewed 4 week(s) ago

the bedroom was dusty, mine at least. However overall it's a fine stay

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Accommodation's Reply

04 Sep 2025

Dear M*d, thank you for choosing us as your second home during your visit to Samarinda. We sincerely apologize for any inconvenience you experienced while staying with us. We will follow up on this matter immediately to prevent a recurrence. Once again, we apologize for any inconvenience you experienced. We look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Stay safe, stay healthy! Warm regards, General Manager

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Siauw H. A. S.

8.8

/10

Reviewed 5 week(s) ago

During my 2-night stay, it was quite good, only the WIFI in room 905 was unstable and even the network was disconnected. I hope this small thing can be fixed soon.

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1 people find it helpful

Accommodation's Reply

01 Sep 2025

Dear Siauw, Thank you for choosing us as your second home during your visit to Samarinda. We sincerely apologize for any inconvenience you experienced while staying with us. We will follow up on this matter immediately to ensure it does not happen again in the future. Once again, we apologize for any inconvenience you experienced. We look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Stay safe, stay healthy! Warm regards, General Manager

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V***a

Leisure

8.8

/10

Reviewed 5 week(s) ago

The service was excellent. All the staff I encountered were always friendly.

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Accommodation's Reply

01 Sep 2025

Dear V*a, thank you for choosing us as your second home during your visit to Samarinda. We are pleased to hear that you had a pleasant experience while staying with us. We look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Stay safe, stay healthy! Warm regards, General Manager

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h***n

Staycation

10.0

/10

Reviewed 6 week(s) ago

Very fast service, friendly staff, clean rooms

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Accommodation's Reply

01 Sep 2025

Dear H*n, thank you for choosing us as your second home during your visit to Samarinda. We are pleased to hear that you had a pleasant experience while staying with us. We look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Stay safe, stay healthy! Warm regards, General Manager

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A***i

8.5

/10

Reviewed 6 week(s) ago

Comfortable, and very close to the mall

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Accommodation's Reply

01 Sep 2025

Dear A*i, thank you for choosing us as your second home during your visit to Samarinda. We are pleased to hear that you had a pleasant experience while staying with us. We look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Stay safe, stay healthy! Warm regards, General Manager

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W***i

10.0

/10

Reviewed 6 week(s) ago

Close to the mall, so it's easy to find food

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Accommodation's Reply

20 Aug 2025

Dear W*i, thank you for choosing us as your second home during your visit to Samarinda. We are pleased to hear that you had a pleasant experience while staying with us. We look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Stay safe, stay healthy! Warm regards, General Manager

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A***d

Business

9.7

/10

Reviewed 6 week(s) ago

Because Go Show uses an application on the spot/at that time, we had to wait 1 hour to be able to enter the room with the excuse that we were still waiting for the process from Traveloka.

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Accommodation's Reply

19 Aug 2025

Dear A*d, thank you for choosing us as your second home during your visit to Samarinda. We sincerely apologize for any inconvenience you experienced while staying with us. We will immediately follow up on this matter to prevent a recurrence in the future. Once again, we apologize for any inconvenience you experienced. We look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Stay safe, stay healthy! Warm regards, General Manager

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MAWAR H. A.

8.5

/10

Reviewed 7 week(s) ago

It would be better if the hotel room provided hygienic and sealed bottled drinking water, instead of getting it from a closed dispenser.

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Accommodation's Reply

15 Aug 2025

Dear M*a, thank you for choosing us as your second home during your visit to Samarinda. We sincerely apologize for any inconvenience you experienced while staying with us. We will immediately follow up on this matter to prevent a recurrence in the future. Once again, we apologize for any inconvenience you experienced. We look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Stay safe, stay healthy! Warm regards, General Manager.

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M***a

10.0

/10

Reviewed 7 week(s) ago

Very comfortable, close to everywhere.

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Accommodation's Reply

14 Aug 2025

Dear M*a, thank you for choosing us as your second home during your visit to Samarinda. We are pleased to hear that you had a pleasant experience while staying with us. We look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Stay safe, stay healthy! Warm regards, General Manager

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I***a

Business

10.0

/10

Reviewed 7 week(s) ago

Salqh is one of the best hotels to stay at

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Accommodation's Reply

14 Aug 2025

Dear I*a, thank you for choosing us as your second home during your visit to Samarinda. We are pleased to hear that you had a pleasant experience while staying with us. We look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Stay safe, stay healthy! Warm regards, General Manager

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Luluk F.

9.4

/10

Reviewed 7 week(s) ago

My favorite hotel for staycations at Smd

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Accommodation's Reply

14 Aug 2025

Dear Luluk F, thank you for choosing us as your second home during your visit to Samarinda. We are pleased to hear that you had a pleasant experience while staying with us. We look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Stay safe, stay healthy! Warm regards, General Manager

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Dini H. L.

Staycation

9.4

/10

Reviewed 7 week(s) ago

The staff was friendly and explained in detail what I didn't know, the location is good near SCP mall, the parking lot is spacious and the hotel is nice and clean.

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Accommodation's Reply

14 Aug 2025

Dear Dini, thank you for choosing us as your second home during your visit to Samarinda. We are pleased to hear that you had a pleasant experience while staying with us. We look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Stay safe, stay healthy! Warm regards, General Manager

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