Overall Ratings & Reviews Novotel Solo

Traveloka (3,461)
Other sources (107)
8.6
Very Good
From 3,461 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.7

Meal

8.4

Location

8.9

Service and Facilites

8.7

People often mention about Novotel Solo
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Staff Friendliness (65)
Ambiance (64)
Bedroom (64)
Room Space (63)
Distance to City Center (62)
Bathroom (55)
Accessibility (53)
Hotel Area (53)
Family Friendly (48)
Surroundings (47)
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Traveler Reviews Novotel Solo

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Customer reviews
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Jimmy T.
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Business
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9.4
/10
Reviewed 4 day(s) ago
Clean, well-maintained hotel, close to the city and other tourist attractions.
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A***d
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Staycation
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9.7
/10
Reviewed 5 week(s) ago
Delicious, clean, comfortable, the food variety is also quite large... I think it's okay.
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I***I
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
So far, and overall, the place is okay, close to everywhere. Thank you, Novotel Solo.
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Rudi S.
icon-Leisure
Leisure
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9.1
/10
Reviewed 5 week(s) ago
Good hotel with the best Javanese courtesy.
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Verified Traveler
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
The hotel is quite strategic, the rooms are clean
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Lusi M.
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Leisure
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10.0
/10
Reviewed 6 week(s) ago
Definitely Novotels are the best. Never regret staying at this hotel and definitely would be my hotel to go if I go to Solo.
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Lusi M.
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Staycation
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10.0
/10
Reviewed 6 week(s) ago
It was wonderful, we were staying at Novotel in a Family Room, the room space was so wide, the hot water was running smoothly. The view from our room was so wonderful too.
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K***a
icon-origin-TRAVELOKA
6.6
/10
Reviewed 7 week(s) ago
I recently stayed at Novotel Solo and unfortunately the experience was far below the expected standard of a 4-star hotel. The room was dusty, and the curtains were very dirty and full of dust, which made the stay uncomfortable. The breakfast quality was also disappointing. The juice tasted like it was mostly water, the waffles did not resemble proper waffles, the pastries did not taste like actual pastries, and the bread was not soft at all. The omelet was completely plain without any vegetables or toppings, which was surprising for a hotel of this level. Additionally, the restaurant staff seemed very limited, and they were slow to clear dirty dishes on the tables, causing an unpleasant dining atmosphere. Overall, I expected a much better experience from a 4-star hotel, and I hope the management can seriously improve cleanliness and service quality.
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Reni C.
icon-origin-TRAVELOKA
8.3
/10
Reviewed 8 week(s) ago
Hello, I stayed at Novotel Solo for 3 nights, unfortunately the room I got was not comfortable, the sink was not standard (too high), the bathroom door could not be closed properly and could not be locked, the room was too small, it seemed like the door size was forced to fit the remaining door hole area, the additional door lock was too tight and often got stuck when opening or closing the door, the shower position was close to the wall and the shower support was broken, always sagging. The children's playroom had hot air conditioning and lacked games. The hotel staff were very friendly and very helpful, when the dining table was full the restaurant staff were quick to find a place, and again what I always disliked, the smoking area was always close to the swimming pool. It would be better for smokers to have a special room, not in an open area where people were passing by. The food was delicious and varied.
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a***s
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Business
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6.2
/10
Reviewed 10 week(s) ago
Hot water is off, towels are dirty, wifi is bad
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Accommodation's Reply
13 Nov 2025
Dear A*s, Thank you for taking the time to let us know about your experience at Novotel Solo. We are sorry that your experience did not meet your expectations. We sincerely apologize. At Novotel, we are committed to delivering excellent service to all our guests and your feedback is extremely important to us. We would like to assure you that we have taken corrective action to prevent this issue from happening again in the future. We appreciate you sharing your concerns with us and hope that we will give us the opportunity to serve you even better in the near future. Best regards, Dini Fitri H. Assistant Front Office Manager
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F***i
icon-Leisure
Leisure
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9.1
/10
Reviewed 11 week(s) ago
The hotel staff is friendly in every service.
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Accommodation's Reply
24 Oct 2025
Dear Guest, Thank you so much for your valuable review and feedback. We are delighted to hear that you enjoyed the warm hospitality of our staff during your stay. We hope this wonderful experience will bring you back to Novotel Solo. We look forward to seeing you again! Thank you. Ningrum Arupadatu, Assistant Manager
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Sugianto S.
icon-Leisure
Leisure
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9.4
/10
Reviewed 12 week(s) ago
The hotel staff was very friendly & very helpful during the check-in process, also during the check-out process...
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Accommodation's Reply
24 Oct 2025
Dear Mr. Suchianto, Thank you very much for your excellent rating and review. We are very glad that you were satisfied with the service provided by our staff both during check-in and check-out. Positive feedback like this motivates us to continue to strive to provide the best service to all our guests. We look forward to welcoming you back to Novotel Solo soon. Best regards, Ningram Arupathu, Assistant Manager
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yosida d.
icon-Staycation
Staycation
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10.0
/10
Reviewed 12 week(s) ago
I happened to get a room that was a connecting room so it felt noisy, I could hear the noise in the next room which happened to be very crowded. So it's just lacking in soundproofing. Everything else was okay👍
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Accommodation's Reply
18 Oct 2025
Dear Ms. Yosita D., Thank you for taking the time to let us know about your experience at Novotel Solo. We are sorry that your experience did not meet your expectations. Please accept our sincerest apologies. At Novotel, we are committed to delivering excellent service to all our guests and your feedback is extremely important to us. We will share your comments with our team. We are sure that this will be an encouragement to all our staff as we strive to continuously improve the quality of our service. We appreciate you sharing your concerns with us and hope that we will give us the opportunity to serve you even better in the near future. Sincerely, Dini Fitri H. Assistant Front Office Manager
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D***i
icon-Leisure
Leisure
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9.1
/10
Reviewed 12 week(s) ago
The hotel is conveniently located in the city center and close to the culinary scene. It's the perfect place for a solo trip.
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Accommodation's Reply
18 Oct 2025
Dear D*i, Thank you for taking the time to write a review of our hotel. We are glad you enjoyed your stay and hope to welcome you back soon for an even more enjoyable experience. Best regards, Dini Fitri H., Assistant Front Office Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Happy to stay at Novotel Solo, good services.
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Accommodation's Reply
18 Oct 2025
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Solo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dini Fitri H Assistant Front Office Manager
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The hotel is located in the city center, making it very close to tourist attractions and malls. The hotel interior is beautiful and the service is excellent.
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+2
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Accommodation's Reply
18 Oct 2025
Thank you for sharing your valuable experience at Novotel Solo. We are very happy to receive positive feedback. We will take your valuable comments to share with our team. Your feedback is a great motivation for all of us to continue improving the quality of our services. Thank you for sharing your valuable experience. Thank you, Deanie Fitri H. Assistant Front Office Manager
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Verified Traveler
icon-Leisure
Leisure
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8.5
/10
Reviewed 14 week(s) ago
Overall, it is in a good and strategic location. The problem is related to one of the elevators which sometimes malfunctions. Please maintain it because the elevator is very vital for guest access and safety functions.
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Accommodation's Reply
18 Oct 2025
Dear Guest, Thank you for taking the time to tell us about your experience at Novotel Solo. At Novotel, we are committed to delivering excellent service to all our guests and your feedback is very important to us. We would like to assure you that we have taken steps to address this issue and prevent any future issues. We appreciate you bringing your concerns to our attention and hope that we will give you the opportunity to serve you even better in the near future. Best regards, Dini Fitri H. Assistant Front Office Manager
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M***U
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.7
/10
Reviewed 14 week(s) ago
The staff was friendly enough but the building was old and not so in good condition.
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Accommodation's Reply
18 Oct 2025
Dear M***U, Thank you for taking the time to tell us about your experience at the Novotel Solo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dini Fitri H Assistant Front Office Manager
t***o
icon-origin-TRAVELOKA
8.2
/10
Reviewed 16 week(s) ago
The hotel staff is friendly. The swimming pool and basement parking are shared with the hotel next door.
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Accommodation's Reply
03 Oct 2025
Dear t*o, We very much appreciate your comments regarding your visit to Novotel Solo. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dini Fitri H. Assistant Front Office Manager
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H***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 17 week(s) ago
Access to various tourist destinations is quite easy, very close to the city center. Please ask security to assist cars entering and exiting the hotel, as traffic around the hotel is quite chaotic.
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1 people find it helpful
Accommodation's Reply
03 Oct 2025
Dear H*i, We very much appreciate your comments regarding your stay at Novotel Solo. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dini Fitri H. Assistant Front Office Manager
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Number of reviews per page
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