8.6
Very Good
From 2,797 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.7

Meal

8.4

Location

8.9

Service and Facilites

8.7

People often mention about Novotel Solo
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Bedroom (54)
Staff Friendliness (53)
Distance to City Center (51)
Ambiance (51)
Room Space (51)
Bathroom (47)
Hotel Area (44)
Accessibility (43)
Surroundings (39)
Family Friendly (39)
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Traveler Reviews Novotel Solo

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40
Customer reviews
Alfon H. M.
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Leisure
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9.0
/10
Reviewed 7 day(s) ago
Stayed again at this hotel for 3 days, it was very pleasant.. the access and location of the hotel are very strategic, the hotel is clean and the facilities are pleasant.. my small note is that the taste of breakfast can still be improved, as well as pastries that could be better than now.. well.. it was a pleasant stay at Novotel Solo, we will be back. thank you
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Accommodation's Reply
21 Aug 2025
Dear Alfon H. M., We very much appreciate your comments regarding your visit to Novotel Solo. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dini Fitri Hastuti, Assistant Front Office Manager
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Wiryanti R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 day(s) ago
The location and ambiance of the hotel are good, will come back again.
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1 people find it helpful
Accommodation's Reply
21 Aug 2025
Dear Wiryanti R, Thank you for your kind review of our hotel. We are glad you enjoyed your stay and hope to see you again soon. Sincerely, Dini Fitri Hastuti, Assistant Front Office Manager
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Lindiawati S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
My big family always enjoys staying at the Novotel Hotel because the location is very strategic in the center of Solo, everywhere you want to go is close and the service is always friendly 😉😎🙂
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Accommodation's Reply
06 Aug 2025
Dear Lindiawati S, Thank you for choosing Novotel Solo and for leaving us a great review. It is encouraging to hear that our service and hospitality standards met your expectations. We continue to do our best to ensure that all our guests have the best possible stay. We look forward to welcoming you back to our hotel on your next visit! Best regards, Dini Fitri Hastuti, Assistant Front Office Manager
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A***h
icon-Business
Business
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9.1
/10
Reviewed 4 week(s) ago
Very comfortable, clean, friendly staff, and very spacious parking. Suitable for bringing private vehicles and large families.
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Accommodation's Reply
01 Aug 2025
Dear A*h, Thank you for your kind review of our hotel! We are very pleased that our services and facilities met your expectations. We will share your comments with our entire team as encouragement to improve the quality of our services. We hope to see you again soon for a more pleasant visit. Best regards, Dini Fitri Hastuti, Assistant Front Office Manager.
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Pria W.
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Leisure
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9.7
/10
Reviewed 6 week(s) ago
The staff is very friendly, and parking is adequate. Thank you.
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1 people find it helpful
Accommodation's Reply
14 Jul 2025
Dear Mr. W, Thank you for choosing Novotel Solo and for leaving us a great review. It is very encouraging to hear that our standard of service and hospitality met your expectations. We continue to do our best to ensure that all our guests have the best possible stay. We look forward to welcoming you back to our hotel on your next visit! Best regards, Dini Fitri h. Assistant Front Office Manager
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l***a
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Business
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9.3
/10
Reviewed 6 week(s) ago
coffee machine was broken due to overheating? c'mon.....
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Accommodation's Reply
15 Jul 2025
Dear l***a, Thank you for taking the time to tell us about your experience at the Novotel Solo. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback regarding the quality our coffee machine is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dini Fitri Hastuti Assistant Front Office Manager
v***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Very comfortable, close location, complete facilities and friendly staff.
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1 people find it helpful
Accommodation's Reply
11 Jul 2025
Dear v*u, We very much appreciate your comments regarding your visit to Novotel Solo. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dini Fitri Hastuti, Assistant Front Office Manager
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Hari S.
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8.5
/10
Reviewed 9 week(s) ago
It turned out to be quite far from my destination: Unair.
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Accommodation's Reply
11 Jul 2025
Dear Hari S, Thank you for your review of our hotel! We apologize that our location did not meet your expectations. We look forward to welcoming you back to our hotel for an even better experience. Thank you. Warm regards, Dini Fitri Hastuti, Assistant Front Office Manager
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m***r
icon-origin-TRAVELOKA
6.5
/10
Reviewed 9 week(s) ago
an experience that left disappointment, noisy room with renovation sound and no information at the beginning when checking in, confirmed to the receptionist when I entered the room there was no solution and it was said only until 16.00 in fact more, then I asked if it would still be like this tomorrow they said no, in fact at 9 o'clock it started to get noisy so I couldn't rest.. very disappointed.. security was also not alert, didn't help me across when I had difficulty crossing the road.
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1 people find it helpful
Accommodation's Reply
11 Jul 2025
Dear m*r, Thank you for taking the time to tell us about your experience at the Novotel Solo. I am sorry that your experience did not meet your expectations; please allow me to express my sincere apologies. At Novotel, we strive to provide the best possible service experience for every customer; therefore, your feedback is extremely important to us. Please be assured that we are taking appropriate action to address the issue and prevent future occurrences. We appreciate you sharing your concerns, and we hope you will give us the opportunity to serve you better in the near future. Warmest Regards, Novotel Solo Management.
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S***i
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Staycation
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8.8
/10
Reviewed 9 week(s) ago
Friendly staff Clean room Clean environment Location in the middle of the city Pillowcases & sheets seem to have not been replaced, because the pillowcases have a smell & the sheets have stains, but when I requested a replacement, the service was fast Thank you 🙏
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Accommodation's Reply
11 Jul 2025
Dear S*i, Thank you for taking the time to tell us about your experience at Novotel Solo. At Novotel, we strive to provide the best possible service experience for every customer; therefore, your feedback regarding the linens is very important to us. Please be assured that we are taking appropriate action to address the issue and prevent future occurrences. We appreciate you sharing your concerns, and we hope you will give us the opportunity to serve you better in the near future. Warmest Regards, Novotel Solo Management.
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R***a
icon-origin-TRAVELOKA
8.2
/10
Reviewed 9 week(s) ago
Excellent service by Ms. Nadia, Mr. Lalan, and the team! I accidentally left a package in the hotel room, and they were extremely helpful in arranging for it to be delivered via courier. Truly appreciated their professional assistance.
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Accommodation's Reply
11 Jul 2025
Dear R***a, We very much appreciate your comments regarding your stay at the Novotel Solo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dini Fitri Hastuti Assistant Front Office Manager
H***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Strategic location in the middle of the city, comfortable, clean near CFD on Sunday morning. Spacious, roomy rooms, affordable prices.
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Accommodation's Reply
11 Jul 2025
Dear H*n, We very much appreciate your comments regarding your stay at Novotel Solo. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dini Fitri Hastuti, Assistant Front Office Manager
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I***h
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
Overall it's good and comfortable to stay in this hotel. My room was upgraded to a suite because the family room I booked was too noisy due to renovations, but the hotel offered an upgrade to a suite that was far from noisy. Thank you for your service, Novotel 😍👍
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1 people find it helpful
Accommodation's Reply
11 Jul 2025
Dear l*h, We very much appreciate your comments regarding your visit to Novotel Solo. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dini Fitri Hastuti, Assistant Front Office Manager
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D***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
The wifi signal is not strong enough, it's a bit slow, the AC in the room I stayed in wasn't cold, the sink didn't drain properly, aka it was leaking.
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2 people find it helpful
Accommodation's Reply
11 Jul 2025
Dear D*i, Thank you for taking the time to tell us about your experience at the Novotel Solo. I am sorry that your experience did not meet your expectations; please allow me to express my sincere apologies. At Novotel, we strive to provide the best service experience for every customer; therefore, your feedback is extremely important to us. Please be assured that we are taking appropriate action to address the issue and prevent future occurrences. We appreciate you sharing your concerns, and we hope you will give us the opportunity to serve you better in the near future. Warmest Regards, Dini Fitri Hastuti, Assistant Front Office Manager
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Widijatmoko
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Old hotel but still good… only security is lacking in service… when it rains and the parking lot is full.
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1 people find it helpful
Accommodation's Reply
11 Jul 2025
Dear Widiatmoko, Thank you for taking the time to tell us about your experience at Novotel Solo. At Novotel, we strive to provide the best possible service experience for every customer; therefore, your feedback is very important to us. We will share your comments with our entire team as a way to improve the quality of our service. We appreciate you sharing your concerns, and we hope you will give us the opportunity to serve you better in the near future. Warmest Regards, Dini Fitri Hastuti, Assistant Front Office Manager
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Sarisetyoriyani S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Very nice hotel, the food was very good, very clean 👍
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Accommodation's Reply
11 Jul 2025
Dear Sarisetyoriyani S, We very much appreciate your comments regarding your visit to Novotel Solo. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Solo Management.
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S***i
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
Very friendly staff, good service.
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3 people find it helpful
Accommodation's Reply
11 Jul 2025
Dear S*i, We very much appreciate your comments regarding your stay at Novotel Solo. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Solo Management.
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Yuseriza A. L.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
The room is comfortable, makes you lazy. When you are lazy, try the hotel's culinary from Selat Solo, noodle soup, soto, all delicious.
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Accommodation's Reply
11 Jul 2025
Dear Yuseriza A. L, We very much appreciate your comments regarding your stay at Novotel Solo. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Solo Management.
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A***a
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
Nice place to stay with family in Solo.
1 people find it helpful
Accommodation's Reply
11 Jul 2025
Dear A***a, We very much appreciate your comments regarding your stay at the Novotel Solo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management Novotel Solo
Eddy S.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
In general, it is quite good and I am satisfied with the service and service which is quite good.
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Accommodation's Reply
11 Jul 2025
Dear Eddy S, Thank you for your kind review of our hotel! We are very pleased that our services and facilities met your expectations. We will share your comments with our entire team as encouragement to improve the quality of our services. We hope to see you again soon for a more enjoyable visit. Best regards, Novotel Solo Management.
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Number of reviews per page
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40