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Sinabung Hills Berastagi

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Overall Ratings & Reviews Sinabung Hills Berastagi

Traveloka (3,281)

Other sources (33)

8.4

Very Good

From 3,281 reviews

Provided by travelers on

Cleanliness

8.4

Room Comfort

8.5

Meal

8.5

Location

8.6

Service and Facilites

8.5

People often mention about Sinabung Hills Berastagi

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Staff Friendliness (36)

Ambiance (35)

Surroundings (33)

Family Friendly (33)

Hotel Area (33)

Room Space (30)

Taste (30)

Bedroom (29)

Distance to City Center (27)

Variety (26)

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Traveler Reviews Sinabung Hills Berastagi

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Customer reviews

Kristian

Leisure

10.0

/10

Reviewed 6 day(s) ago

friendly hotel staff, clean rooms, complete facilities, friendly prices

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siwan s.

Leisure

10.0

/10

Reviewed 2 week(s) ago

The room is clean, comfortable, there is a balcony with a beautiful natural view.. good service.. fast check-in/check-out process.. delicious breakfast...

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ARIF A.

9.7

/10

Reviewed 2 week(s) ago

There is a track for jogging and a place to relax.

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Hendri S.

Leisure

8.5

/10

Reviewed 6 week(s) ago

Friendly staff Excellent service Clean rooms

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santi t.

10.0

/10

Reviewed 8 week(s) ago

I don't know what to say..this hotel is the bestt

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s***i

10.0

/10

Reviewed 9 week(s) ago

If you go to Berastagi, you will definitely go to this hotel, it's really comfortable... Even though the road to get in is a bit bad, it's still the family's choice.

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N***i

10.0

/10

Reviewed 10 week(s) ago

Everything is okay. Breakfast is included, and the price is affordable.

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Hanny T. w.

10.0

/10

Reviewed 10 week(s) ago

The best hotel in Berastagi. And the price is affordable too. Sinabung Hills is the best…

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M***a

Staycation

8.5

/10

Reviewed 11 week(s) ago

Friendly staff, strategic location, very spacious, comfortable, clean, delicious breakfast, lots of variety

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R***n

Leisure

10.0

/10

Reviewed 12 week(s) ago

Wow, that's crazy! The food was beyond my expectations. It was the best hotel food I've ever had. The sweet and sour fish and the water spinach with shrimp paste were the best. Please keep up the good quality food! Other than that, it was very comfortable.

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Accommodation's Reply

25 Oct 2025

Thank you for your review. We hope you will return to stay at Sinabung Hills Hotel Berastagi again. Best regards, Bukit Sinabung Hotel Management

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N***i

9.4

/10

Reviewed 12 week(s) ago

Everything is okay... there is only one thing missing, the cottage room is not very clean, the roof looks like it is rotting and some parts have started to be eaten by termites.

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Accommodation's Reply

25 Oct 2025

Thank you for your review and feedback. We apologize for any inconvenience you experienced regarding the cleanliness of the housekeeping area and the condition of the roof. We have forwarded this feedback to our housekeeping and maintenance team for prompt repairs and thorough cleaning. We sincerely appreciate your interest and look forward to welcoming you back for an even better experience at Sinabung Hills Hotel.

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Verified Traveler

Leisure

10.0

/10

Reviewed 12 week(s) ago

Overall, the service is good

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H***i

Staycation

10.0

/10

Reviewed 12 week(s) ago

The staff was very friendly and kind in directing us to the room we wanted, and the place was very spacious and clean, success always for everyone.

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1 people find it helpful

Hewan H.

9.4

/10

Reviewed 14 week(s) ago

It's quite comfortable to stay here, especially with a large family.

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Accommodation's Reply

13 Oct 2025

Thank you for your feedback and for staying at Hotel Sinabung Hills. We look forward to welcoming you back.

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Verified Traveler

10.0

/10

Reviewed 15 week(s) ago

The hotel is clean, the staff is friendly and the food is delicious.

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R***h

Staycation

10.0

/10

Reviewed 15 week(s) ago

Everything was great 😉, I want to go back again.

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1 people find it helpful

J***i

10.0

/10

Reviewed 16 week(s) ago

The service is the best ever. It's always our family's choice.

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1 people find it helpful

J***i

Staycation

10.0

/10

Reviewed 16 week(s) ago

During breakfast, the SPV/manager was very friendly. He asked us how the food was, the staff's service, and the comfort of our stay. Much has changed in terms of service, so we wish you continued success.

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