Overall Ratings & Reviews Novotel Palembang - Hotel & Residence

comfortable and nice hotel 👍🏻💯💯❤️‍🔥❤️‍🔥

Overall, it was okay. However, I was a little disturbed by the noise from outside that still entered the room (the sounds of the night market and the devil's barrel from behind the hotel). Furthermore, the hotel TV was a regular TV, so I couldn't access YouTube from it.

Things that need improvement: 1. The receptionist needs to be more thorough. I was staying on a motorcycle. I entered the lobby with my wife wearing helmets, and even wore helmets at check-in. Check-in was on Sunday, 4/5 PM. When asked for my vehicle registration number, I stated it was a motorcycle, but I was still allowed to enter the car. Finally, upon checkout, I still paid the full parking fee. The motorcycle counter employee asked me to go back to the hotel lobby to ask. I chose to pay because the long queue for motorcycles was also difficult to back out. 2. Receptionist: The deposit of 500,000 Rupiah should have been informed to us as customers that the deposit was made by bank transfer upon check-out on Saturday/Sunday, and would be refunded by bank transfer on Tuesday. Coincidentally, when I checked out, there were also women on the right who were upset by this information. I'm sure the customers weren't concerned about the money, but rather the trivial information they weren't told when they wanted to deposit. At the very least, they could have informed us.

The service is okay, the food is not complete but the taste is quite good.. the atmosphere is the best of all the hotels in Palembang, the only minus is that I get fed up seeing people hanging around the parking lot at night.

Great... Next time I will stay here again.

Thank you to the hotel staff at the restaurant (Mr. Firman & Mrs. Fitri) for the birthday surprise given... Novotel is comfortable and friendly.

Good place, environment, and food

Very good, very comfortable, good

good service good location good view good wifi good facility spa good terapis

Very comfortable environment, friendly staff, etc. Good for Novotel.

Can't say anything, the most loved hotel ❤️

The service is very good, from the receptionist (check in/check out service), in room service, restaurant, pool is also satisfying. The facilities in the hotel are well maintained so that guests feel comfortable.

Receptionist service by the name of Elsa, the receptionist is kind and friendly.

The check-in process is very long; it takes about 15 minutes for 1 person. There are only 2 receptionists on duty, and there are 8 guests queuing when they want to check in at 15.30 WIB (photo attached). There are even guests who wait up to 1 hour and the room is not yet available. The management of this hotel needs to anticipate, especially during peak season, when many people are interested in staying here. The duty manager should care and respond quickly. The quality of the rooms is good; the service in the restaurant needs to be improved; there are many intern staff who are still learning and need a good supervision for better service.

Very friendly hotel staff helped with the check-in and check-out process

Novotel the best hotel in Palembang

very good.. next staycation here again..

For a 4 star hotel, the food served has very little variety, the taste is just so-so and the worst part is that a lot of the food is finished including the coffee. How is that possible?

We had a wonderful 4-day, 3-night stay in a spacious and clean family room witth multiple beds. The hotel was very convenient for our needs, and every team member—from reception and housekeeping to the restaurant, laundry, and room service—delivered excellent service throughout our visit. Special recognition goes to Taufik and Mayang from the breakfast team, Enggar from housekeeping, and Candra from guest services for their warm hospitality. The security staff was also very attentive and helpful. This stay left a great impression on us, and we would gladly come back again! Suggestions for Improvement: It would be great to have a coffee machine in the breakfast area as an alternative for stronger, more flavorful coffee. Offering fresh fruit juice instead of syrup-based drinks would be a welcome upgrade. Additionally, serving pempek that is soft and not overly cooked, along with a broader variety of traditional Palembang dishes and cookies, would greatly enhance the dining experience. Standouts: We especially loved the local pineapple and Burgo—both were delicious!

For the cost per pax, it is quite expensive for breakfast, but the type of food is worth trying.