Overall Ratings & Reviews Novotel Balikpapan

Dear Nurgita F., Thank you so much for your wonderful feedback. We are truly delighted to know that you enjoyed both our facilities and services. Your kind words are a great motivation for our team, and we look forward to welcoming you back soon at Novotel Balikpapan. Best regards, Anom Purboyanto General Manager

Dear M*d,** Thank you for your kind words and positive feedback. We are delighted to know that you had a good experience with us. Your appreciation motivates our team to continue delivering the best service for all our valued guests. We look forward to welcoming you back to Novotel Balikpapan soon. Best regards, Anom Purboyanto General Manager

Dear N***i, Thank you very much for your perfect rating and wonderful feedback. We are delighted to hear that you enjoyed the clean pool, comfortable room, and the warm hospitality from our team, especially our receptionist on duty. Your kind words will surely motivate us to continue delivering the best service. We look forward to welcoming you back for your next holiday in Balikpapan. Warm regards, Anom Purboyanto general Manager

Dear P***a, Thank you for your kind review and for choosing ibis Balikpapan. We’re delighted to hear that you found your stay comfortable and affordable. It's great to know you enjoyed the added benefit of accessing Novotel’s facilities — we agree, it’s something special! We look forward to welcoming you back soon for another enjoyable stay. Warm regards, Anom Purboyanto General Manager

Dear Mr. Huynh T. P., Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced. Please kindly note that a shaver is available upon request from our housekeeping team, and we would have been more than happy to provide it during your stay. Your comments are valuable for us, and we truly appreciate your input as it helps us improve our service. We hope to have the pleasure of welcoming you back for a more satisfying experience in the future. Warm regards, Anom Purboyanto General Manager

Dear Ms. Mawar H. A., Thank you for choosing Novotel for your business trip and for your very constructive feedback. We understand your expectations regarding the provision of hygienic and convenient drinking water. Currently, our hotel provides drinking water through dispensers as part of our commitment to reducing the use of single-use plastic packaging and supporting environmental sustainability programs. However, we also recognize the importance of comfort and safety for every guest. We will share your feedback with the relevant team for further evaluation, including the possibility of providing drinking water in glass bottles or eco-friendly packaging in the room. Thank you for your concern and support of our sustainability initiatives. We hope to welcome you back with an even better experience in the future. Best regards, Anom Purboyanto

Dear Abdul R., Thank you for your positive review. We are pleased to know that our pool facilities provide a pleasant experience, especially for guests with children. We look forward to welcoming you and your family back on your next visit to Ibis Balikpapan. Best regards, Ibis Balikpapan

Dear Ms. Anadhia, Thank you for choosing Novotel Balikpapan as your accommodation choice every time you visit Balikpapan. We are very pleased to know that you felt comfortable during your stay at our hotel. Your positive comments are a motivation for our entire team to continue providing the best service. We look forward to welcoming you back on your next visit. Warm regards, Sigit Budiarso, General Manager, Novotel Balikpapan

Dear B*n, Warmest greetings from Novotel Balikpapan. Thank you for your positive review. We are delighted to hear that you enjoyed our varied breakfast menu and the friendly service from our team. Your comments motivate us to continue providing the best service with every visit. We look forward to welcoming you back soon for an even more enjoyable experience. Best regards, Sigit Budiarso, General Manager

Dear Irsyad R., Warmest greetings from Novotel Balikpapan! Thank you for choosing us as your preferred accommodation during your vacation in Balikpapan. We truly appreciate your kind words about our spacious bed, clean room and bathroom — we're glad to hear it comfortably accommodated your family. We also sincerely thank you for your constructive feedback regarding our check-in time. Your input is valuable and will certainly be shared with our management team for further review and improvement. Your overall rating of 4 out of 5 means a lot to us, and your encouragement – Ganbatte Novotel Balikpapan! – truly made our day. 😊 We look forward to welcoming you and your family back again soon for an even better experience! Warm regards, Sigit Budiarso General Manager

Dear U*s, Warmest greetings from Novotel Balikpapan. Thank you for this brief but meaningful review. We are delighted to learn that you enjoyed our room and restaurant, and that you received friendly service from our team. Positive comments like this encourage the entire team to continue providing the best service. We look forward to your next visit to Novotel Balikpapan. Sincerely, Sigit Budiarso, General Manager

Dear Guest, Bonjour! Selamat Siang! We very much appreciate your comments regarding your stay at the Novotel Balikpapan. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Sigit Budiarso General Manager

Dear Guest, Bonjour! Selamat Siang! We very much appreciate your comments regarding your stay at the Novotel Balikpapan. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Sigit Budiarso General Manager

Dear Rahma F., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sigit Budiarso General Manager

Dear M***n, We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigit BUDIARSO General Manager

Dear Anasta S., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SIGIT BUDIARSO General Manager

Dear Christian R., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SIGIT BUDIARSO General Manager

Dear Christian R., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sigit Budiarso General Manager

Dear V***r, Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem about the AC, and drainage, and also to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, SIGIT BUDIARSO General Manager

Dear S***y, We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SIGIT BUDIARSO General Manager