I stayed with my extended family on 19-20 February 2022, by booking a 3 bedroom and 2 bedroom villa unit. But the service from the reservation department, emi, is terrible! We were not allowed to check in early on the grounds that there were guests. OK we understand. But when we asked for a policy for late check out… also not allowed… even though on the day we checked out the villa we were staying in was empty, there was no booking! We check in the application even until the night I got home, I checked. There is no booking for the villa we live in! The staff lied as if to kick us out to get out quickly because other guests would come in. At 12 we were sent a whatsapp message as if we were guests with no dignity! I've stayed at almost all hotel & villa management managed by Pramana, but this villa has the worst service from the staff, especially the reservation section! The villa is small, the small swimming pool is only suitable for small children to swim! The room is small with the position of the bathtub in the main room right next to the bed without a barrier. And also all-all must be requested, not prepared in advance before guests arrive! We have to ask for everything first and then prepare it while the staff only works until 4 pm! There is no coffee / tea, no mosquito repellent, even though there are a lot of mosquitoes, there are no foot cloths. Prepared a kitchen with empty gas cylinders… had to wait for the staff to come again after being called to install gas. The swimming pool is set on a timer according to the hours the staff works… the water circulation in the pool turns off from 4 pm to 9 am! Then why is there a swimming pool if it can't be used? Because if the water spinner turns off, while the swimming pool is full of chlorine, it is very uncomfortable to use, especially for small children! The point is this villa is not recommended! Especially the attitude of the staff to guests, it's really bad! In a pandemic condition like this, there are lots of cheap villas scattered around Ubud, with good villa facilities and friendly staff. We can find it very easily just by searching on social media. In cheap villa groups. If the staff and the way of service is still very bad like this! No one will want to stay again in this bad villa of yours!