Mercure Jakarta Gatot Subroto

Explore Mercure Jakarta Gatot Subroto
8.8
Very Good
From 3,072 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.7

Location

8.9

Service and Facilites

8.8

People often mention about Mercure Jakarta Gatot Subroto
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Bedroom (92)
Staff Friendliness (91)
Bathroom (90)
Room Space (86)
Ambiance (85)
Accessibility (81)
Taste (81)
Hotel Area (79)
Distance to City Center (75)
Variety (68)
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Traveler Reviews Mercure Jakarta Gatot Subroto

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Customer reviews
Trien K.
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Medical
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9.4
/10
Reviewed 4 day(s) ago
Such a pleasant hotel that I always come back here every time I go to JKT 🙏
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Accommodation's Reply
12 Jan 2026
Dear Mrs. Treen, Thank you very much for your compliments. We are very happy to know that you enjoyed your stay at our hotel and we hope you will return again when you visit Jakarta. Your feedback encourages us to continue striving to provide the best service. Sincerely, Dia Alisda, Assistant Marketing Manager, Mercure Jakarta Gato Subroto Hotel
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T***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 day(s) ago
The hotel is clean, and the view of the Jakarta streets is great. I'd love to stay here again if I ever come back to Jakarta.
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Accommodation's Reply
12 Jan 2026
Dear customer, thank you for your valuable feedback. We are delighted that you enjoyed our hotel's cleanliness and the view of Jakarta's streets. We look forward to welcoming you back to Mercure Jakarta Gatot Subroto. Thank you. Dia Alisda, Assistant Manager, Marketing, Mercure Jakarta Gatot Subroto
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r***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
The hotel is very good, very near the center of Jakarta Selatan, very clean, the hotel room is good, everything is very nice, the hotel manager is very ok and polite.
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Accommodation's Reply
12 Jan 2026
Dear our valued guest, Thank you very much for your kind feedback. We are delighted to hear that you enjoyed your stay, found the hotel very clean, the rooms comfortable, and appreciated the location as well as our team’s service. Your words motivate us to continue providing the best experience for all our guests. Warm regards, Dhea Alisda Asst. Marcom Manager Mercure Jakarta Gatot Subroto
r***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
The hotel is very good, the staff very friendly, it was an amazing experience. The hotel near from the city spot, it was good and an amazing experience.
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Accommodation's Reply
12 Jan 2026
Dear our valued guest, Thank you very much for your kind feedback. We are delighted to hear that you had an amazing experience, found our staff friendly, and enjoyed our convenient location near the city. Your words motivate us to continue providing excellent service and memorable stays for all our guests. Warm regards, Dhea Alisda Asst. Marcom Manager Mercure Jakarta Gatot Subroto
C***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.0
/10
Reviewed 1 week(s) ago
The staff at check-in were unfriendly. Upon receiving an app order, they immediately dismissed it, as if they weren't happy to serve those who ordered via the app.
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Accommodation's Reply
12 Jan 2026
Dear Valued Guest, Thank you for your feedback. We apologize for the unpleasant check-in experience and unfriendly service experience related to booking through the application. Your feedback is very important to us, and we will follow up to improve the quality of our service so that all guests feel well cared for and served exceptionally well without exception. Sincerely, Dhea Alisda, Assistant Marketing and Communications Manager, Mercure Jakarta Gatot Subroto
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S***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Had a great time there, surely will come back later with my husband
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Accommodation's Reply
12 Jan 2026
Dear our valued guest, Thank you very much for your kind feedback. We are delighted to hear that you had a great time at our hotel and we look forward to welcoming you and your husband back on your next visit. Your words motivate us to continue providing excellent service and memorable experiences. Warm regards, Dhea Alisda Asst. Marcom Manager Mercure Jakarta Gatot Subroto
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
Great location and easy to go everywhere, good price
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Accommodation's Reply
05 Jan 2026
Dear Valued Guest, Thank you very much for your kind review. We’re pleased to know that you appreciated our great location, convenient access to various destinations, and good value for money. Your positive feedback means a lot to us and encourages our team to continue delivering a comfortable stay for our guests. We look forward to welcoming you back to Mercure Jakarta Gatot Subroto in the future. Warm regards, Martha Indriana Sr. Marcomm Executive, Mercure Jakarta Gatot Subroto
G***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Had a comfortable stay at Mercure Gatot Subroto. The hotel is strategically located in the city center, making it easy to get around Jakarta, especially South Jakarta. The room was clean and functional, providing a comfortable stay overall. While the facilities and experience were good, they were more straightforward and practical rather than luxurious. Overall, a solid choice for its location and comfort, especially if you need easy access around the city.
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Accommodation's Reply
12 Jan 2026
Dear Valued Guest, Thank you very much for your detailed feedback. We are delighted to hear that you had a comfortable stay at Mercure Jakarta Gatot Subroto, and that our strategic location, clean rooms, and functional facilities contributed to a pleasant experience. Your comments about practicality versus luxury are noted, and we appreciate your insights as they help us continue improving our services. We look forward to welcoming you back on your next visit to Jakarta. Warm regards, Dhea Alisda Asst. Marcom Manager Mercure Jakarta Gatot Subroto
N***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
My comfortable hotel during WFH or me time
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Accommodation's Reply
05 Jan 2026
Dear Valued Guest, Thank you so much for sharing your wonderful feedback with us. We’re delighted to know that Mercure Jakarta Gatot Subroto has been your comfortable choice for your remote working activities as well as for your personal me time. It’s truly rewarding to hear that our hotel provides the comfort and atmosphere you need. We look forward to welcoming you back for another relaxing and productive stay in the future. Warm regards, Martha Indriana Sr. Marcomm Executive, Mercure Jakarta Gatot Subroto
Tjahyadi H. W.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Strategic location. Breakfast at the hotel was very enjoyable, with quite a lot of variety. The hotel staff was also friendly. The cleanliness was also good.
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Accommodation's Reply
05 Jan 2026
Dear Mr./Ms. Tjahyadi H. W., Thank you for taking the time to write us a review. We are delighted to hear that you were impressed with the excellent location, varied breakfast, friendly staff, and cleanliness of the hotel. Your positive review means a lot to us and encourages us to continue striving to provide the best service. We hope to welcome you back to Mercure Jakarta Gatot Subroto again. Sincerely, Martha Indriana, Senior Marketing and Communications Manager, Mercure Jakarta Gatot Subroto
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Tjahyadi H. W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Strategic location. Breakfast at the hotel was very enjoyable, with quite a lot of variety. The hotel staff was also friendly. The cleanliness was also good.
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Accommodation's Reply
05 Jan 2026
Dear Mr./Ms. Tjahyadi H. W., Thank you for taking the time to write us a review. We are delighted to hear that you were impressed with the hotel's excellent location, the delicious and varied breakfast, the friendly staff, and the well-maintained cleanliness. Your compliments mean a lot to us and encourage us to continue striving for the best service. We hope to welcome you back to Mercure Jakarta Gatot Subroto again. Sincerely, Martha Indriana, Senior Marketing and Communications Manager, Mercure Jakarta Gatot Subroto
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jufri t.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
One of the good hotels, also we can see a good view outside. Recommended
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Accommodation's Reply
05 Jan 2026
Dear Mr/Ms Jufri T. Thank you so much for sharing your feedback with us. We’re pleased to know that you enjoyed the hotel and the nice view from your room. Your recommendation truly means a lot to us and is greatly appreciated by our team. We look forward to welcoming you back to Mercure Jakarta Gatot Subroto in the future. Warm regards, Martha Indriana Sr. Marcomm Executive, Mercure Jakarta Gatot Subroto
V***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
A large hotel with excellent service and friendly staff. From the bedrooms to the bathrooms, they're clean, and the soap provided smells great. The air conditioning works perfectly. Breakfast offers a wide selection, and you can enjoy the view of the LRT passing by.
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Accommodation's Reply
05 Jan 2026
Dear Valued Guest, Thank you so much for taking the time to review and rate us. We are delighted to hear that you were satisfied with the excellent service, the friendliness of our staff, and the cleanliness of your bedroom and bathroom. We are also pleased to hear that the amenities such as air conditioning and other facilities provided made your stay comfortable. We are glad to hear that you enjoyed the varied breakfast options while watching the LRT trains pass by. Your positive review is a great encouragement to our entire team to continue maintaining the quality of our service. We hope to welcome you back to Mercure Jakarta Gatot Subroto on your next visit. Sincerely, Martha Indriana, Senior Marketing and Communications Manager, Mercure Jakarta Gatot Subroto
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Arwan J.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
Spacious, comfortable room, next time I go to Jakarta I will come back here again.
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Accommodation's Reply
05 Jan 2026
Dear Mr. R1 J., Thank you for taking the time to write a review about your stay at Mercure Jakarta Gatot Subroto. We are delighted to hear that our room was spacious and comfortable, and that you plan to stay with us again on your next visit to Jakarta. Your positive review is very meaningful and encouraging to our entire team. We hope to welcome you back to Mercure Jakarta Gatot Subroto again. Sincerely, Martha Indriana, Senior Marketing and Communications Manager, Mercure Jakarta Gatot Subroto
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m***e
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
The breakfast has many choices and they are all delicious.
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1 people find it helpful
Accommodation's Reply
05 Jan 2026
Dear Valued Guest, Thank you for your review. We are delighted to hear that you enjoyed our breakfast, with its wide variety of choices and delicious flavors. We will pass on your compliments to our culinary team as inspiration to maintain the quality we offer. We hope to welcome you back to Mercure Jakarta Gatot Subroto again in the future. Sincerely, Martha Indriana, Senior Marketing and Communications Manager, Mercure Jakarta Gatot Subroto
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
It's so much fun here, clean and friendly, totally worth it
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1 people find it helpful
Accommodation's Reply
05 Jan 2026
Dear Valued Guest, Thank you so much for taking the time to share your review with us. We are delighted to hear that you felt at home, were satisfied with the cleanliness of the hotel, and appreciated the friendliness of our team. Your positive review is a great inspiration to all of our staff. We look forward to welcoming you back to Mercure Jakarta Gatot Subroto on your next visit. Sincerely, Martha Indriana, Senior Marketing and Communications Manager, Mercure Jakarta Gatot Subroto
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m***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Always stay here, from the staff, rooms, facilities everything is okay, really love it
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1 people find it helpful
Accommodation's Reply
05 Jan 2026
Dear Valued Guest, Thank you so much for sharing your review with us. We are delighted to know that you consistently choose to stay with us and are satisfied with our service, the comfort of your rooms, and the amenities we provide. Your compliments are a great inspiration to our entire team. We hope to welcome you back to Mercure Jakarta Gatot Subroto again and look forward to providing you with another memorable stay. Sincerely, Martha Indriana, Senior Marketing and Communications Manager, Mercure Jakarta Gatot Subroto
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C***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Room was spacious and cosy, Good breakfast spread.
1 people find it helpful
Accommodation's Reply
05 Jan 2026
Dear Valued Guest, Thank you for sharing your kind review with us. We’re pleased to know that you found the room spacious and cozy, and that you enjoyed our breakfast selection. Your positive feedback is truly appreciated and encourages our team to continue delivering a comfortable and pleasant stay. We look forward to welcoming you back to Mercure Jakarta Gatot Subroto in the future. Warm regards, Martha Indriana Sr. Marcomm Executive, Mercure Jakarta Gatot Subroto
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Shanjiniy
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Well, the room is good! Bathroom clean, beds are clean, good environment, and the view is good too!
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Accommodation's Reply
05 Jan 2026
Dear Mr/Ms Shanjiniy, Thank you very much for sharing your positive feedback with us. We’re delighted to know that you enjoyed the room, found the bathroom and beds clean, and appreciated the comfortable environment as well as the view. Your kind comments truly motivate our team to continue maintaining high standards of cleanliness and comfort. We look forward to welcoming you back to Mercure Jakarta Gatot Subroto for another enjoyable stay. Warm regards, Martha Indriana Sr. Marcomm Executive, Mercure Jakarta Gatot Subroto
L***a
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
The staff here are friendly and very helpful. The rooms are also clean. Breakfast is lively on a weekday, with lots of people and good service. The service, when you ask for a spoon or fork, takes a long time to arrive.
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1 people find it helpful
Accommodation's Reply
12 Jan 2026
Dear Valued Guest, Thank you very much for your feedback. We are pleased to hear that our staff are friendly and helpful, the rooms are clean, and the breakfast service is overall satisfactory, even on a busy weekday. We apologize for the delay in requesting additional cutlery to the room, and we will follow up on this feedback to ensure that the service is faster and more satisfactory in the future. Sincerely, Dhea Alisda, Assistant Marketing Manager, Mercure Jakarta Gatot Subroto
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Number of reviews per page
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