Overall Ratings & Reviews Carte Hotel San Diego Downtown Curio Collection by Hilton

Clean and the staff is amazingly friendly!!!!

Beautiful hotel and helpful staff. The gym is amazing.

Room wasn’t ready at guaranteed time and room wasn’t clean properly either. Check in is 4PM but I didn’t get my room until 5:15 and they didn’t even inform me about my room being ready. From that, I had to cancel my reservation for my anniversary. In addition to that, they double charged me, even though I had already prepaid for my room months in advance. The lack of readiness of this hotel was extremely disappointing. My family has been a part of Hilton ever since I was young and to see that this Hilton wasn’t up to par was very upsetting. Amenities like the gym and pool were great and staff was just okay. The reason I booked this location because it was at walking distance to everything and Hilton is a hotel that I grew up with but I’m not sure I would come back to this location.

Front desk was rude. They love to make tou feel like a criminal for not booking on their site. Oh you booked on Expedia, lets treat you like you did not pay for the room and give you the worst room possible.

Excessive hold placed on credit card without any notice

Early check-in was quick and easy. Hotel was clean, area was quiet at night and safe to walk. Variety of different restaurants in little Italy. Hotel is quiet at night as well. It was an amazing stay.

This hotel was amazing. The room we were in had AMAZING views. It was comfortable. Valet was great. They took great care of my EV and made sure it stayed charged up. Have nothing negative to say.

This was a return trip for my birthday. I stayed there once before and really liked the hotel s location and amenities. Hotel is still very clean and well kept with comfortable beds. My issue this particular time was with the staff. The first evening at the rooftop bar we felt kind of over looked and discriminated against. I figured maybe i was grumpy from my long drive and wasn't seeing the situation clearly so we just paid are bill and left. The next afternoon we went back to have a quick bite before going of to our other activities and it pretty much confirmed the ill feeling of discomfort the night before. After bringing it to the attention of the staff they were apologetic and offer to comp our meals. I was agitated and know longer wanted to eat there as i didn't feel comfortable bring treated with disregard. I explained to the manager that we were late for an event not interested in any meals or drinks. When i returned later that evening there was an open bottle of wine a dessert platter and apology letter. While i appreciate the effort, my door was closed with a do not disturb marker outside. My anxiety kicked in realizing that my privacy and been violated. This made me and my lady very uncomfortable. After speaking with the night manager who was already aware of the event they moved us to another room.

For management I was a bit disappointed in the lack of space to place and keep open one normal sized bag for each of us. I used the bench and she used the chair. A luggage rack would have worked and there was room for one. I would have asked for one if I was staying longer. The hanging area is very small and it made it a challenge to access the safe.

Great place

Had an awesome experience, check in was smooth, the room was clean and the beds were comfy. We had a great night sleep and the water temperature was perfect. My family and I will be returning soon!

I think there was bed bugs and the outside smelled terrible. Great staff though

Great location and friendly, accommodating staff. Room was clean and the bed was comfortable. The water station was out of order on the 7th floor which was inconvenient but the staff provided extra water.

Staffs at the reception and Valet parking were very friendly

My stay was excellent. No complaints.

High quality rooms. Great service. Nice pool and hot tub. Easy walk to restaurants in Little Italy.

There was no parking. Valet was too expensive. Not enough people working at the facility. Staff was not knowledgeable about transportation.

At $500 per night, this hotel was overpriced for what was delivered. It was clean, quiet and in a good location, but $65/night for valet parking and nearly $100 for breakfast for two in the lobby restaurant was ridiculous. We ate breakfast in the lobby restaurant the first morning strictly out of convenience, but there are many other cheaper and better options close by. Given so many other options in the area, I probably would not stay here again.

Will not book again. Customer service was absolutely terrible plus the Roof top was not open AT ALL my entire stay.

The hot tub and rooftop lounge were advertised but unavailable which was disappointing since that is why we chose this place. When inquiring about this we were offered some free drinks which was nice.