Overall Ratings & Reviews Kenya Comfort Hotel

Hotel manager and staff were very friendly and helpful. Room is value for what you paid. Unfortunately tne police in town terrorize tourists.

Clean comfortable and the staff are very friendly.

Old property. Felt like a prison. Charges more money for extra person. Rooms should for minimum 2 people. More friendlier hotels in surrounding area who doesn't charge extra for 2nd person.

I have stayed here numerous times. It's a great budget hotel where it you are a repeat customer, everyone remembers you.

Clean and good service

Staff are professional and welcoming. They do a great job.

The staff are very helpful and friendly, giving a warm welcome. Bed is comfortable and the restaurant serves tasty food.

Nice and quiet

Great customer service. Very clean and comfortable stay. The good in their restaurant is amazing

Excellent Staff! Very Friendly and Helpful. Mr. Ambrose, with Security was especially helpful. I arrived around 1am. He greeted me at my car. Grabbed my Bags, waited until I finished my check in process, then carried my bags to my room.

Everything you need, nothing you don't need. Fit the bill

Nature theme of wooden floors and craft furniture. The shower was rather tight spaced though, a picky person may not be too comfortble

The Nairobi weather being cold required hot water. But that was not available and the technician could not be found.

Was a bit lacking in modern conveniences. Also extension of stay was claimed and charged at a higher rate - for not equivalent amenities for the price as compared with other accommodation.

Commensurate with what I paid for. Check in was excellent. Service was fantastic.

Helpful staff. My room was clean and comfortable. Good location. Wifi works well for the most part. Good room for the price. You get the value for your money.

The hotel amenities need to be changed. The second floor of the hotel needs a face lift.

I stayed at this hotel prior and after a Safari tour. The location is great, near many cafes and Nairobi craft market. Very centric. It has security staff at the entrance and all doors and access to the rooms and corridors have secured doors. The rooms are not soundproof though and you can hear voices of people talking and the very loud music from the restaurant nearby, on Thursday the music lasted until midnight and on Friday it went on until 3am. Asked front desk for a room change in the evening of Friday once the music started again and he refused to do so claiming that it was because I have already used the room during the day. There were also small roaches in the room (bathroom and over the table).

It is close to city center, so that can be an advantage for a business-person. If you want a quiet place to relax, this hotel is not for you. .

Booked though Wotif, the hotel staff have never heard of Wotif. We were due to start a safari the next day and the reception staff advised we should be at a different (sister) hotel so would not check us in, despite having correct paperwork. After some discussion they contacted their other hotel and proceeded to advise that other members of our group had already checked into the other hotel. Following several minutes arguing, our friends arrived. Timing could not have been better! Caught in a lie the reception staff decided a policy of ignoring us would be far easier, preferring to try serving other people. Only by sheer weight of numbers to physically block the desk could we get served. Took 45 minutes to get sorted and get our keys. TIA, people, This Is Africa! Rooms were no better than average, but breakfast food and staff were good and friendly. About the only good point. Don't book here unless you're desperate.