7.9
Pleasant
From 57 reviews
Provided by travelers on
Cleanliness

7.9

Room Comfort

7.8

Meal

7.5

Location

8.0

Service and Facilites

7.8

People often mention about Grand City Hotel Kuantan
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Distance to City Center (4)
Bedroom (4)
Ambiance (3)
Room Space (3)
Hotel Area (3)
Surroundings (2)
Staff Friendliness (2)
Wifi (2)
Check-in/out Time (2)
Soundproof (2)
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Traveler Reviews Grand City Hotel Kuantan

Number of reviews per page
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40
Customer reviews
NUR A. B. A.
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9.4
/10
Reviewed 14 week(s) ago
The room is very spacious. The price is very reasonable. Close to the city.
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Maheah P. B.
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5.4
/10
Reviewed 42 week(s) ago
No bed smells and a lot bug pay rm 70 + not worth at all.
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A***q
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Business
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5.7
/10
Reviewed 42 week(s) ago
Time to c. In on Ti's Room card Room A 212 looking for Room 2 times round ting 2 can't find it. Called the staff at the reception, he went up to look for Room no. 212 and couldn't find it either. After that, another room on the 2nd floor was also entered. The room was dirty.. But because of the horror of the case, the room didn't feel like running away to another hotel. The creepy vibe of the Chinese temple was also on the 2nd floor. It was 11pm. Tired of going up the stairs 4 times because I changed rooms. Both rooms are littered with dirty sheets...ask to change to the 1st floor and he will check if there is a room...then go back down to the reception. Ask to change the room to the 3rd one. I don't want to go to another hotel. When he arrived, he was in the 1st room. The 1st room vibe was scary. .last He gave ting 1..ad pulak The room started to close xde.. Bad experience.. He was also in the same room as the 1st room until we read ayt al quran because he told me that thing was behind us.. Patt my body felt shaky. .He's already there after us c. Out. The last time I was here.. I booked because it was already midnight and I wanted to sleep, so I took a cheap hotel. But I can quote the ghost here.. The staff is not friendly. Xbest
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MOHD H. B. A. R.
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Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 46 week(s) ago
The hotel is nice, it's easy to go anywhere, and the road access is also good.
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MOHD H. B. A. R.
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Business
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8.8
/10
Reviewed 47 week(s) ago
The hotel is perfect for me because I like to go anywhere.
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ALIMI B. M. N.
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6.0
/10
Reviewed 93 week(s) ago
The room smells of cigarette smoke, it's so suffocating that you can't rest peacefully.
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Sheikh K. A.
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6.1
/10
Reviewed 100 week(s) ago
The room in bad shape and air conditioner not working and bed bugs
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Abd m. b. y.
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8.5
/10
Reviewed 102 week(s) ago
The room is ok but the door can't be locked when you want to go out - the wifi is very weak.
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ISYANI B. I.
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8.3
/10
Reviewed 132 week(s) ago
Bolehlah, bilik kurang bersih
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Pun
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9.4
/10
Reviewed 180 week(s) ago
Room is clean but no have water heater only.
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Accommodation's Reply
06 Mar 2022
Thank you for rating us, Mr Pun Men Chun. We will surely work on the feedback shared to improvise our services in the future. Have a nice day ahead. Regards, Munah!
muhammad zikri
icon-origin-TRAVELOKA
5.2
/10
Reviewed 181 week(s) ago
Servis mengecewakan ruang terlalu sempit untuk solat
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KHOZIMAN BIN YUSUF
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8.5
/10
Reviewed 181 week(s) ago
Spacious, comfortable and clean room.
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Accommodation's Reply
09 Mar 2022
Thank you for your appreciation, Khoziman! We hope to give you a consistent service every time. Regards, Kuntum!
KHOZIMAN BIN YUSUF
icon-origin-TRAVELOKA
8.5
/10
Reviewed 182 week(s) ago
Comfortable and satisfying room. The cleanliness of the rooms is also quite satisfactory with the facilities provided also satisfactory.
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Accommodation's Reply
21 Feb 2022
Hey, Khoziman! Our team is thrilled to have such great feedback from you. Thank you for making our day. Regards, Mawar!
Shazrey
icon-origin-TRAVELOKA
6.0
/10
Reviewed 183 week(s) ago
Unfriendly reception counter. Need to be polite & PROFESSIONAL. Room are great.
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Accommodation's Reply
17 Feb 2022
Thanks for your valuable time to write a review, Shahrul. We'll strive to ensure your next stay with us is more comfortable and relaxing. Looking forward to welcoming you soon. Regards, Kuntum!
Shazrey
icon-origin-TRAVELOKA
8.5
/10
Reviewed 185 week(s) ago
Good room & hospitality 👍.
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Accommodation's Reply
17 Feb 2022
Love to hear this, Shahrul! We are going to do our best to never fail to impress you every time. Have a pleasant day ahead. Regards, Kartika!
azizul a.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 186 week(s) ago
Awesome. We stayed for two nights and loved it 😘.
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junaldi s.
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6.4
/10
Reviewed 241 week(s) ago
The reception is weak and unfriendly, the internet is unsatisfactory.
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3 people find it helpful
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