Overall Ratings & Reviews Park Inn by Radisson Serviced Apartments, Lagos Victoria Island

Affordable but great quality

Perfect

I am a white British lady married to a Nigerian man with 3 mixed race children. This was our first visit to my husband’s Country. We thoroughly enjoyed our stay at Park Inn however, I am extremely disappointed that when I arrived late afternoon we were told we needed to pay again! I clearly stated I had a family of 5 when booking yet the room only contained 1 double bed. Clearly this will not sleep 5. I could see within our room there was an adjoining separate room and as this is classed as serviced apartments this is what I was led to believe I was booking. This is also bearing in mind I had to state we were a family of 5 and provide my children’s ages. However, our stay was very pleasant and we did feel safe and comfortable. After raising my issues with Rita the Manager she offered me a 200,000 Naira (approx £100) refund and I stated this was not acceptable bearing in mind I had paid approximately an extra 1 million Naira (ie £500 approx extra) basically double the original cost. I advised Rita I will be taking this up with my credit card and refused the 200,000 Naira. As a gesture of goodwill Rita said we can eat free of charge that evening due to the inconvenience. I am currently trying to get this additional fee back from my credit card. Rita believes this may have been an issue with Expedia however, this is not my problem. Bearing in mind it was our first stay as a family in a Country I was unsure of I just paid due to not having anywhere else. Otherwise very nice.

Good Convenient Hotel

The room had a strong damp smell in the air which did not make the stay very comfortable. The hotel was built to the same design as the ones we have in Europe but the maintenance was not the same. The staff were very friendly and helpful but the rooms need some attention. The windows were thin which allowed a lot of outside noise into the room all night. I would not stay here again unfortunately.

The most wonderful staff I have ever come across at a hotel. The location is also very central if you’re trying to get around Victoria Island.

Location is easily accessible

Location, excellent service and the dining experience are spot on!

Excellent food. Great chefs

It was really nice

The hotel claimed to accept credit cards, however, upon checkout, the hotel claimed that my credit card did not go through. My credit card company, at the time of checkout, told me that the hotel had not even tried to run the charge, so,cash payment in Niara was mandated by hotel clerk. My clothing was ruined when the hotel did my laundry - covered with black marks. Housekeepers refused to bring fresh towels during last 2 days of my stay, probably in retaliation for my complaining about the laundry. I called them for 5 hours, then was finally given 1 fresh towel, not 2. (the housekeeper told the hotel clerk that they did bring 2 towels, which was a lie). Guests were required to walk through a plastic tent which sprayed an unknown chemical, stating you were being "disinfected". The music in the restaurant and bar was '80's music. For example, Olivia Newton-John's "Let's Get Physical". It was as if an explorer c music in the '80's and the people do not know how ridiculous the music sounds, day after day, in 2

Nice stay with my family.

Central location in V.I., Lagos. Nice staff. Very decent breakfast. Clean environment. I enjoyed my stay.

Clean hotel, good service and good location

Really nice

I mean is it possible to add more stars. To say that this hotel is amazing is an understatement. The experience you get when you come here is simply awesome. The breakfast buffet is something else, filled with assorted food and drinks to satisfy everyone. The staff are very courteous, helpful and really attentive. The manager is an excellent human being and a great leader. Their food is very tasty. I love love love this hotel. I will definitely come back.

Nice place, calm et clean.

The hotel was amazing

We had LOTS of niggles during our stay which were frankly unnecessary and disappointing for a Radisson brand hotel. We ended up having to move rooms cos of issues with the Aircon, safe, smells and cleanliness. There seemed to be an issue with towels as we repeatedly were only provided with one towel when there were two guests. Also, we were quizzed over whether breakfast was included in the package, despite my clarifying this prior to my arrival with the hotel and then we were told this was only for one, which is odd when the booking was for two. We eventually had to complain and speak to a manager who confirmed that it was included. Lanre was very helpful in sorting it out, but it shouldn't have needed a complaint to be raised for really simple basic issues to be addressed. Also check your bill as I had settled my room service tab when we changed rooms, only to be told on final checkout this was outstanding. It was only after I produced the receipt (that I insisted upon) that they acknowledged the payment had been made. The security and restaurant staff are probably the best thing about the hotel as they were the most friendly people we encountered. Disappointing overall experience.

Great location, good access to all the fun spots on the island!