Overall Ratings & Reviews The Zuri Dumai

Dear Value Guest, Warmest greetings from The Zuri Hotel Dumai! Thank you for taking the time to share your experience at The Zuri Hotel Dumai. We’re glad to know you had a pleasant one-night stay with us and appreciated the clean room, working air conditioning, and the rooftop restaurant — we’re happy you enjoyed both the food and the view! It’s a pity you missed our breakfast, but we hope to welcome you again in the future with more time to enjoy all our facilities, including our breakfast buffet which many guests enjoy. Safe travels, and we hope to see you again soon. Warm regards, Ali Hidayat General Manager The Zuri Hotel Dumai

Dear Value Guest, Warmest greetings from The Zuri Hotel Dumai! Thank you for your positive review! We are pleased to know that the cleanliness, strategic location, and easy access at The Zuri Hotel Dumai provided a pleasant stay for you. Feedback like this means a lot to us and motivates us to continue providing the best service. We look forward to welcoming you back in the future! Warm regards, Ali Hidayat, General Manager, The Zuri Hotel Dumai.

Dear Value Guest, Warmest greetings from The Zuri Hotel Dumai! Thank you for your positive review! We are pleased to know that the comfort and strategic location of The Zuri Hotel Dumai provided a pleasant stay. We will continue to strive to maintain the quality of service so that every visit is always memorable. See you on your next visit! Warm regards, Ali Hidayat, General Manager, The Zuri Hotel Dumai.

Dear Valued Guest, Thank you for your kind feedback. We’re glad to know that our location and facilities met your expectations, especially for business travel. We look forward to welcoming you back to The Zuri Dumai on your next visit. Warm Regards, Ali Hidayat General Manager

Dear Valued Guest, Thank you for choosing Hotel The Zuri Dumai for your first visit and for your positive review. We are delighted to hear that you enjoyed our hotel facilities, including the gym and swimming pool, and the service from our friendly staff. We are also pleased to hear that you enjoyed our fried rice—we will share this appreciation with the kitchen team. Your feedback regarding the salad being less than fresh is greatly appreciated, and we will address it immediately to improve our quality. We are also pleased that we were able to fulfill all your requests. Guest satisfaction is our top priority. We hope this visit is the beginning of many more enjoyable stays with The Zuri Dumai in the future. We look forward to welcoming you back. Best regards, Ali Hidayat, General Manager

Dear Valued Guest, Thank you very much for your kind words and for choosing The Zuri Dumai during your stay. We’re truly delighted to hear that you enjoyed the peaceful atmosphere, cleanliness, and spaciousness of our rooms. Your feedback means a lot to us and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon for another great stay. Warm Regards, Ali Hidayat General Manager

Dear Valued Guest, Thank you for taking the time to share your recent experience at The Zuri Dumai. First of all, we sincerely apologize for the inconvenience you experienced, particularly during your important meeting with your client. We understand that the situation was uncomfortable and not aligned with the quality of service we aim to provide. Regarding the breakfast charges, please allow us to clarify that our system calculates breakfast fees on a per pax (per person) basis. Therefore, when two individuals enjoy breakfast—whether staying guests or outside invitees such as business clients—the charge applies to both. We apologize if this was not communicated clearly in advance by our team. As for the impression that our restaurant staff were watching during your meeting, we regret any discomfort this may have caused. However, we would like to assure you that it was not intended as surveillance. Our staff are trained to stay observant and alert in order to quickly respond whenever guests may need assistance. This is part of our service standard and is never meant to disrupt guest privacy. We truly appreciate your feedback as it gives us the opportunity to improve. Rest assured, we will be addressing these matters internally to ensure better communication and a more comfortable experience for all our guests. We hope to have the opportunity to welcome you back and to restore your confidence in our service. Warm regards, Ali Hidayat General Manager

Dear Valued Guest, Warm greetings from The Zuri Dumai! Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that you had a pleasant stay and that you would recommend our hotel for your next business trip. It was truly a pleasure to have you with us, and we look forward to welcoming you back on your future visits to Dumai — whether for business or leisure. Warm Regards, Ali Hidayat General Manager

Dear Mr. Suwarno, Thank you for your short but very meaningful review: "cannot be expressed in words." 🧡. We are very happy to know that your experience with us left such a deep impression. We hope to continue to provide the best service every time you stay at Hotel The Zuri Dumai. See you again on your next visit. Warm Regards, Ali Hidayat. General Manager

Dear T*s, Thank you for your positive review. We are very pleased to hear that you are satisfied with our strategic location within the city and the prompt service provided by our front desk staff during the check-in and check-out process. We always strive to provide the best service and ensure guest comfort in every aspect. We look forward to welcoming you back to The Zuri Dumai in the near future. Warm Regards, Ali Hidayat. General Manager

Dear Mrs. Dewi A. P. N, Thank you for your feedback regarding the vegetable and salad options at our hotel. We apologize if the available offerings have not met your expectations. Your feedback is very valuable to us, and we will immediately forward it to the relevant team as evaluation and improvement material, especially in terms of quantity, quality, and variety of vegetable menus in the future. We look forward to welcoming you back with a more satisfying experience. Warm Regards, Ali Hidayat. General Manager

Dear E*y, Thank you for taking the time to give a positive review to Hotel The Zuri Dumai. We are glad to know that you found the stay to be worth the price and enjoyed our strategic location in the city center. We hope to welcome you back in the future for an even more memorable experience. Warm Regards, Ali Hidayat. General Manager

Dear Ms. Fijria P. H, Warm greetings from The Zuri Dumai. Thank you very much for choosing The Zuri as your place to stay during your first visit to Dumai. It is great to know that the hotel’s calm, comfortable, and safe atmosphere provides a positive experience — especially for children. Thank you also for your input regarding jamu kunyit asam. Suggestions like this mean a lot to us to continue improving the quality, including in terms of taste and freshness of the menu we serve. See you again on your next visit. May you always be healthy and successful. Warm Regards, Ali Hidayat. General Manager

Dear Mrs. Rizky A. P, Warm greetings from The Zuri Dumai. Thank you very much for sharing your pleasant experience during your stay at our hotel. Very happy to know that the friendliness of the staff, the prompt service, and the comfort of the room and hotel environment gave a positive impression during your stay here. We believe that a smile and sincere service are the keys to a memorable stay. Thank you also for your appreciation of the price and quality that we offer. We look forward to welcoming you back to The Zuri Dumai. Warm Regards, Ali Hidayat. General Manager

Dear Mr. Freddy F, Warm greetings from The Zuri Dumai! Thank you for your brief but meaningful review. We are very happy to know that you are satisfied and recommend our hotel as a place for your family staycation. Guest comfort and satisfaction, especially when with family, is our top priority. We look forward to welcoming you and your family back to The Zuri Dumai on another occasion. Warm Regards, Ali Hidayat. General Manager

Dear Mrs. Eninta, Warm greetings from The Zuri Dumai. Thank you for your trust and loyalty in repeatedly choosing to stay with us. We are very pleased to know that overall you are satisfied with your experience staying at The Zuri Dumai. Your input and support means a lot to us to continue to maintain and improve the quality of service. We look forward to your next visit. Warm Regards, Ali Hidayat. General Manager

Dear Mrs. Tetty O. N, Warm greetings from The Zuri Dumai. Thank you for your recommendation and positive review. We greatly appreciate your trust, and are pleased to know that the cleanliness and comfort of our hotel have left a good impression on you. We will continue to be committed to maintaining the standards of cleanliness and service for the comfort of all guests. Hopefully we can welcome you back on your next visit. Warm Regards, Ali Hidayat. General Manager

Dear A*a, Warm greetings from The Zuri Dumai, Thank you for your positive review. We are pleased to know that our hotel's strategic location close to the office area provides convenience for you during your business trip. We hope that The Zuri Dumai can continue to be your main choice for business trips or vacations to Dumai. Warm regards, Ali Hidayat. General Manager

Dear Mrs. Desy to, Warm greetings from The Zuri Dumai, Thank you for the positive review that you have given. We are very pleased to know that you are satisfied with our services, starting from the arrival, in the pool area, restaurant, to the check-out process. This review is an encouragement for our entire team to continue to provide the best experience for every guest. We look forward to your next visit to The Zuri Dumai. Warm Regards, Ali Hidayat. General Manager