6.7
Pleasant
From 90 reviews
Provided by travelers on
Cleanliness

6.5

Room Comfort

6.3

Meal

7.0

Location

6.7

Service and Facilites

6.9

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Traveler Reviews OYO 1277 Pondok Damai Syariah

Number of reviews per page
20
40
Customer reviews
Bebi R. W.
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5.1
/10
Reviewed 128 week(s) ago
Dirty, the bathroom is broken, water from the bathroom goes out and on to the wet room floor, the sink is really dirty, the bed linen smells, the dirty floor isn't swept when guests enter. I don't know, like I have no intention of receiving hotel guests.
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3 people find it helpful
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MUHAMMAD E. P.
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4.8
/10
Reviewed 135 week(s) ago
They took part in a promo event, but the receptionist asked for additional money. You know, you don't have to take part in a promo event at all. Cheater.
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1 people find it helpful
Arwin Susanto
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5.4
/10
Reviewed 139 week(s) ago
The room did not match the picture. The bathroom in the room is very narrow, the water heater is not working properly. The sheets and bed covers are not clean, they smell musty and make my feet itchy.
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1 people find it helpful
Oki I. R.
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6.0
/10
Reviewed 140 week(s) ago
Not really recommended, service is not friendly, place is dirty and smells really bad, mattress pillows and blankets are all smelly, damp and wet.
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3 people find it helpful
Angga S.
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4.8
/10
Reviewed 151 week(s) ago
Really regret choosing to stay here.
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Nova K. T.
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6.0
/10
Reviewed 152 week(s) ago
The bed was not clean and a bit smelly, especially the pillows, the floor was also not clean, there was still a lot of dust.
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1 people find it helpful
Nitha W.
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4.8
/10
Reviewed 161 week(s) ago
Kondisi kamar tidak sesuai dengan yang ada di foto, kamar mandinya tidak nyaman.
3 people find it helpful
Accommodation's Reply
06 Jun 2022
Hi, Nita, We are sorry to know that your experience with us was not pleasant. We will work on your feedback to provide the best experience next time. Hello, Jane
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Dhian N.
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4.8
/10
Reviewed 161 week(s) ago
Cleanliness is very lacking, the rooms are damp, the roof is moldy and seeping, the sink is leaking, the pillows smell, the sheets have lots of hair marks, there are cockroaches, and mosquitoes. Until I had to ask for insect repellent and sweep the room myself. Although the price is cheap, at least the cleanliness is considered again. Sorry, need consideration if you want to stay here again.
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1 people find it helpful
wong k. c.
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6.0
/10
Reviewed 162 week(s) ago
The bathroom is dirty n there is a spider webber in the room.
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1 people find it helpful
joni s.
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6.0
/10
Reviewed 171 week(s) ago
Got a room below, the room is humid, there is no air circulation and natural lighting, there are water drops from above, fortunately above the bathroom, the car park is limited.
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3 people find it helpful
Accommodation's Reply
16 Mar 2022
Hi Joni, Thank you for taking your valuable time to rate us. It seems that you are not completely satisfied with our service and we will certainly try our best to meet your expectations in the future. Regards, Andrew
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Mutiara S. S.
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4.8
/10
Reviewed 174 week(s) ago
Really bad rooms. There should be an inspection from a travel agent for this place, don't let anyone be disappointed again. We were forced to stay because it was almost midnight, so it was a hassle to move to another property. So we were forced to live in a place that: 1. The floor was really bad it seemed that it had never been swept. Because it's dusty. 2. The bed linen also smells musty and looks like it's never been replaced, we just put the mat on again when we sleep. 3. The bathroom even has personal belongings from the old occupants that have not been cleaned up. 4. No aminities at all. 5. FO also disappeared when we needed it. 6. Very far from the photo in the picture.
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Accommodation's Reply
17 Feb 2022
Hi Mutiara, We sincerely apologize for the trouble caused. Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Kiswari!
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alvin s.
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8.8
/10
Reviewed 184 week(s) ago
The owner and caretaker are friendly, maybe a little more attention to cleanliness.
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Eko Budi Santoso
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6.0
/10
Reviewed 187 week(s) ago
I made a reservation but when I came to the hotel it said it was full, then the credit card bill was still billed, we paid for the room but didn't use the room.
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2 people find it helpful
Wahyuni E.
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6.0
/10
Reviewed 211 week(s) ago
Kamar kotor, bed bau, bantal bau, ruangan bau, lantai banyak bekas korek kuping bekas, di bed banyak bekas rambut, kamar mandi kotor, shower rusak
3 people find it helpful
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Diestalya V. P.
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6.0
/10
Reviewed 211 week(s) ago
Staf ramah hanya saja butuh perhatian dan perawatan extra terutama kebersihan pada kamar mandi selain itu pintu kamar mandinya juga rusak pemandangan dari luar pondok terasa tidak berpenghuni
1 people find it helpful
rahmayanti
icon-origin-TRAVELOKA
6.0
/10
Reviewed 218 week(s) ago
The room smells of cigarette smoke, the pillows are smelly and not clean, the bathroom door is broken, the cupboard door is broken. An equally unpleasant stay. Please pay attention again to the service facilities.
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1 people find it helpful
Accommodation's Reply
09 Jun 2021
Hey Rahmayanti, It is so disheartening to see our valued guest unsatisfied with our services. Surely, we will work upon your feedback to ensure a better experience in the future. Regards, Jubaedah!
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Tom B. P.
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6.0
/10
Reviewed 222 week(s) ago
The fence was closed and no one was waiting.
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Nova F. S.
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6.4
/10
Reviewed 257 week(s) ago
From the readiness of the inn not ready for water to die there was no water I spent the night 2 days like in a sand field there was no water. The problem with the room is quite good facilities at a price that much complete with that much rent.
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Hari M.
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Business
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6.0
/10
Reviewed 281 week(s) ago
The bathroom is too small so it is not comfortable during chapters, or take a shower, if the room is OK.
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1 people find it helpful
diah m.
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Backpacking
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6.3
/10
Reviewed 284 week(s) ago
the walls are weird, the smell is stuffy, the toilet is really small
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