Hello Mr Sutamin, thank you for the review. Our staff always treat all guests well and never complicate the check-in process. Usually what happens is when guests book for 2 people and come in groups, then object when asked to pay additional fees, so they feel they are not being treated well, even though the booking policy is about The number of room occupancies is clearly listed on Traveloka. In this case, they only convey the lodging policy, then guests will respond with emotion.