Overall Ratings & Reviews Holiday Inn Express & Suites PLANO - THE COLONY by IHG, an IHG Hotel

Excellent place to stay!

Ok

Property was nice and clean. Breakfast was quick and easy. Staff is always nice and pleasant.

Good service! Very clean room!

Very clean and friendly

Looking forward to staying again when back in town

Great value, clean

Positive things: rooms were clean Negative: they did not make up our room between nights. The biggest issue was that the beds are very high. If you are less than 5' 5" you will be boosting yourself up on the bed. My elderly mother had to climb onto the bed as she's less then 5 feet tall. I did call the front desk. They didn't have a step stool and really had no ideas on how to solve this problem.

Such a wonderful place to stay. I was thankful that it was clean, the staff was super friendly and accommodating and add to that off the breakfast offered in the morning was fantastic! Really nice area off the entry way to get coffee, breakfast and watch morning news. I will definitely use this hotel again!

I love how the window blinds block all the sun light in the morning

The property was neat and clean! Quiet and very relaxing. The only problem I had was the parking, it’s horrible there a semi took up like 5 parking spots and they didn’t see nothing wrong with that. But overall it’s worth staying parking just sucks! They share with both hotels on the side of them!

Very nice, clean place to stay. Location is great and quiet! Very close to water park and Top Golf.

I found this property to be structurally new and pleasant on the eye. The level of lack of cleanliness the tracks from the overall quality of the experience. The hallway carpets were filthy, and the rooms and hallway smelled musty (like feet or old mop water). Upstairs guests were very loud. I checked in at 10pm and left at 1am. Preferred to drive home.

Would stay again

Safe, clean,

My family and I were looking forward to this stay. This hotel has always been great to us and we’ve never had an issue. Until this past stay. Everything was great until we went to the pool. The pool area was horrible! As soon as we opened the door to the pool. A fishy smell came straight towards us. Usually you could smell chlorine. So we chanced it and I told the kids maybe it’s just the floor. When we got in the pool we almost slipped off the stairs as the stairs and pool were slimy and slick. It was as if algae was in there. We were so disappointed we all got out went upstairs and showered. My kids said it smelt like a pond/ lake.

A lot disappointing. Don’t let the 9.-ratings fool you. The minute you walk in the door it has a horrible odor. They said it was normal and they don’t know what to do about it. I called spelt Kool-Aid on the floor just as you come in the door two spot. A day later the red Kool-Aid is still on the floor in front of the door after I’ve spoken to two employees. The room was very clean and did not smell. The pool water and area smelt terrible. The breakfast was edible and that’s all I can say about that. We were very disappointed will not stay here again

Everything was great.

Cleanliness

Hotel was great