Overall Ratings & Reviews Hotel Mutiara Padangsidimpuan

Strategic location suitable for out of town business, friendly staff service, prices according to budget.

Nice and polite, friendly. Improved cleanliness and everything should not have to be requested. Breakfast is made more varied.

The AC is not cold and there is no TV broadcast

Great. The room is clean and comfortable staying at the Mutiara Padangsidempuan Hotel

The hotel room is poorly maintained, there are some spots on the blanket and pillow. The bathroom door is broken. As for the food, it's pretty okay.

The room is nice. The view is also nice. There was just negligence by the cleaning staff. Because there were many blood-stained tissues left in the drawer. But it has been cleaned by the staff. Next time, please check everything before the client enters the room.

My car was blocked by another car when checking out. But the hotel staff responded to my complaint quickly.

Service is not good, breakfast is not on time and there are many reasons.

Great and comfortable stay at this hotel.

We asked for an extra bed. But the hotel didn't provide it.

The third time staying at this hotel, the longer the facilities are getting worse. With a fairly high price, it feels a bit of a loss if many of the facilities are damaged or minimal.

The information on Traveloka is very bad for a superior king room. You should get a king size bed, but when you checked in yesterday, you were given a room with twin beds that were put together to make it look like a king size bed.

Parking is difficult. If you get home late at the hotel, you're told to park across the street and you don't get help.

managed to ask the TV to be set because there was no signal. but said 2 times before being served.

The mattress and pillows are 5 star class, the rest are just so-so,

Bad experience staying at this hotel, starting from the room that smelled of cigarettes (even though it was a non-smoking room), there were still many cigarette butts scattered in the bathroom, there was no TV broadcast, the blanket still had dirt stains. When checking in, the receptionist said breakfast starts from 7-10 am. Eh, when we wanted to have breakfast, at 7 am there was nothing. It's really bad, right? Breakfast is ready around 8 am. Guests who stayed were annoyed because they had to wait too long.

There is a lot of rubbish and dust in the room, especially under the bed. There is no tooth kit in the bathroom. Please pay attention to the cleanliness of the room so that guests will be comfortable staying at this hotel again.

The first time I stayed at this hotel in 2020, it was still very clean and nice, maybe because it was new. But now why does it seem like it's lacking maintenance? Please pay more attention. But it's quite comfortable for a transit hotel when you're tired from a long journey.

Harga dan kebersihan kurang nggak sesuai ekspektasi.

Saya ambil yang superior di harga 550rb, tapi menurut saya itu harga kemahalan dibandingkan dengan fasilitas yang disediakan. Kamarnya kecil banget, mungkin cuma 12-16 m persegi, air panasnya di jam 9 pagi sudah gak panas. Gak ada dikasih sandal, gak ada lemari buat naro pakaian, tempat parkirnya terbatas. Pokoknya gak worth it lah di harga segitu.