My worst experience checking in through Traveloka, I arrived at 10 pm, the apartment admin didn't respond to give me the key, because at night I have to sleep somewhere else, what if the money is just right, the apartment management has no conscience, it looks like a scam, so I reported it to Traveloka, they couldn't help me even though I had paid and used insurance, the money still couldn't be returned with the excuse that there had to be an approval party even though I didn't order twice from Traveloka, I was forced to order again at the place, I was traumatized if I had to pay by transfer, it would be better to just pay directly, sorry to Traveloka, I gave one star because I was disappointed that my money couldn't be returned