Overall Ratings & Reviews Home2 Suites by Hilton Pecos

Friendly front desk personnel and clean room with every amenity possible.

Check-in was not handled with professionalism. As soon as we entered the room, we thought the place looked clean. We sat on the bed, but a few moments later, we began to itch. Kept itching and started getting bites on our arms and legs. We decided to leave right away. It seemed that they had bed bugs. Did not stay the night. Just added more stress and work, so when we got home, we had to disinfect all of our things before going inside our house. We arrived late, so it added more hours of driving home at night that we were trying to avoid.

I was not allowed to change or cancel my reservation after we didn’t make it to our hotel because our car broke down

When I checked in , they couldn’t figure out how to do my mobile key . Other than that , everything was super great . When ever I stay at a hotel the mattress always feels like your sleeping on the floor . But here , I didn’t want to get out of bed . Had the best sleep I have ever had at any hotel . The breakfast was amazing as well . Anything you could possibly want .

NA

Giovanna and Stephanie in Pecos, Texas made sure that my family had everything we needed. They made sure that my aunt was taken care of by adjusting our assigned rooms. She is disabled and needed a certain type of shower. The only drawback was the curtains not working in the room and the fridge did not cool. I adjusted the temperature but it didn’t work. Otherwise our stay was perfect.

Beautiful hotel. Clean great staff. Will stay there again

Better than expected. Great staff. Clean rooms and lobby.

Good location

Very clean place, nice little kitchen set up. We especially liked the roll out table when we ordered take out and the curtain we could use to separate the sofa and sleeping area.

Overall great hotel

Very nice hotel. Excellent breakfast

Overall a great place to stay.

Staff, room and breakfast options

The stay was fine had it not been for the staff & the dog at breakfast I would gladly return. The first issue was at check in with staff. Though I booked and paid for my stay through Expedia weeks in advance the 2 women at the front desk informed me another “Maria” had taken my king suite to 2 queens beds earlier. My name is Marie not Maria I had paid for the room I wanted the other lady had not. So after they checked my ID I was questioned as to why I had called to change my room I again told the 2 I indeed had not called to change anything. While waiting for the room issue to be resolved one of the 2 front desk employees proceeded to flirt with every man walking into place. I immediately felt uncomfortable seeing as I was only there to visit my husband; because he too like the other gentlemen checking in works away in the oil rigs. The employees didn’t care that those men were married nor that she blatantly made awkward advances in front of a lobby of guests. I was disappointed by the disrespectful manner of that person as a married woman. At the time of checkout I took our room keys to the front desk there was a different employee this time scrolling on her cell phone. I ask if keys should be left there she said I’ll take them never looking up from her phone. A not so appealing or clean dog with another guest also having issues at check was right next to the breakfast bar. The way the dog looked and the food being less than 5 feet way was just gross.

👍

The person at the desk was super helpful and friendly.

Good Stay Good property

Customer Service is always great! Ladies are all very nice and helpful!

The room-suite was huge!! Loved the roomiest of the room, spacious and clean built in kitchen was incredible ..and bathroom.. 5 stars