Overall Ratings & Reviews Cresthaven Inn JFK

The stay was about perfect. We had flown from Europe and were exhausted. Check-in was easy, room was clean and comfortable. Just perfect. Club breakfast was exceptional with wonderful bacon, eggs, rolls, fruit and coffee choices. I would strongly recommend.

I had a terrible stay there! I strongly ask for a refund! ---Problems:--- Basement assigned: $2xx for a basement room, really not worth the price! hotel front desk just refused to change room. Dirty Room: smelled when entered, front desk just gave an air fresher Loud Neighbor: next to busy railway, too loud to go to sleep Defective bath fan: too humid when showering Poor Guest Experience: told front desk that bath fan not working. they promised to fix but nobody showed up at all Room too hot: front desk sent personnel to fix AC but his instructions didn't help Poor bedding: broken/slanted mattress made me sliding to ground several times Noisy hotel hallway: some people spoke/argued there very loudly all night.

Shining stars

I booked this property for an overnight stay . When we arrived the place smelled moldy and like mildew . When i reached my room i discovered bed bugs crawling on pillows as well as bed . I immediately gathered my things and went to front desk where i was told i could be giving another room but not a refund . Asked to speak to higher ups and the lady posing as the manger claims no one is over her for ke to speak with . This was so exhausting from driving 3 hours then dealing with this then having to find other accommodations for the night . This place is disgusting and the health department will be hearing from me .

love it there

Staff were great , young woman at the front desk was a sweetheart

Hotel is Ok. But they promised “free” parking but there were no available spaces when I checked in at 11:30 pm. I parked my (rental) car legally on a nearby side street. Improper advertising !

Ice machine and vending machines were out of order

I would stay here again

Never gave me the security deposit

It was quiet and relaxing great place for relaxing .

Good clean hotel

Great experience! Everything was clean. Staff was very welcoming and polite.

this trip i got a room that i had to ask to be moved because of the noise of the train that passes by. I was moved to another room but it was still the same.

It is clean and staff are approachable

Will never go to this property again ,area and inside the hotel is very loud all day and night .Music was being blasted all night and led me to not getting any rest and due to a strong weed smell in the hall.Totally ridiculous and i want a refund i had to leave at 4 in the morning due to music being blasted didn’t sleep all night !!

Scam! Wi-Fi did not work at all. Connection failed / unable get IP for all days we stayed in this motel. Tried to connect on different devices - nothing. The first lady in office said like they have a problem with provider. So ok, things happens. We believed to her. However, when we asked again after several hours, so different lady said like they never had any issue lol. When we asked again the next day (from lady number 3) she said only "I don't know" without even a short look at us and continued to read something into her cell. So we stayed without internet! The roaming from our country is too expensive.  The last day we made a checkout as regular in 11 AM and then what?! NO LUGGAGE ROOM!! The main reason why we booked this scam place was a luggage room in their description. It was very important because our plane was very late in 22.00 evening. So we stayed with two kids and 4 huge bags in the street! Needed to order Uber asap and use very expensive luggage storage in airport. Reported to expedia. As soon we come back to our country, the full claim will be filled in our credit card. We travel a lot, and we know - things happens. But never stacked with such of pure and cynic scam. We give zero tolerance in this case and will spend weeks and months to discuss with our credit card if it would be required. Zero tolerance! The hood is not safe as well, just for you to know. Beware of this area (Jamaica street is very close). Some steet guys always walked around builing.

awesome

Bathroom was clean. Staffs were friendly.

I will definitely come back to this location the next time I'm in NYC. The staff is very friendly and accomodating. Thanks very much for loaning me the bottle opener and please make sure Richard gets it back and tell him I said 'HI'.